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GitLab Partners with DigitalOcean to make CI more affordable

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Re: GitLab Partners with DigitalOcean to make CI more affordable

#32
post #19
post #11

I love both GitLab and DigitalOcean, but why do I feel so devalued by IT deflation? The longer I'm part of something and the more effort I put into promoting a platform, the less perks I get. Why? I understand the importance of new customers, but why do you alienate the loyal user-base that made you what you are today? Are we rewarding ignorance now?

At GitLab we try to cherish our contributors. Every month we celebrate a most valuable contributor https://about.gitlab.com/mvp/ We try to ship great new features in our open source version every month that you can use for free on your server and on GitLab.com EDIT I can't comment for DigitalOcean, what follows is my personal opinion. I think it is great that DigitalOcean is willing to both sponsor the Runners for Gi…

The thing is that I would enjoy it as well if I just signed up. I actually feel offended by that.

Re: GitLab Partners with DigitalOcean to make CI more affordable

#33
post #20
post #4

Earlier quoted context omitted.

They should probably rate limit in a sensible way.

Good suggestion, if this gets abused we'll look at ways to prevent this, limiting the number of runner hours per user account is one of the ways we're thinking about.

If you implement that, would you consider:

> If you purchase GitLab.com Bronze Support you can email support directly for timely, personal and private answers. This costs $9.99 per user per year for next-business-day response time and is available in packs of 20 users.

Reducing the pack size to 10 and improving the rate limit for paid accounts?

I don't mind paying for GitLab.com, I just don't want to pay $200/year for it. ;)

Re: GitLab Partners with DigitalOcean to make CI more affordable

#34

> *Note: Promotion code available for new DigitalOcean customers only. This type of promotion really aggravates me. I'm not just saying this only about the announced GitLab/DigitialOcean partnership, but rather as a general comment as I see this customer acquisition ruse quite a lot elsewhere too. I spend money with DigitalOcean. I don't feel particularly rewarded for my loyalty when I can't enjoy the same promotion…

I can understand that you feel this is unfair. Here's our point of view: https://news.ycombinator.com/item?id=11529780

This does not sound like point of view, just a generic, corporate style message that does not address the issue in any way.

Rewarding only new customers is mobile phone operators style bite that decreases value of the brand and product. In this situation hosting company knows its not easy to move the servers to different host (at most cases) and uses that as an advantage to milk the customers more.

If they ever would actually release promo on their anniversary or something and give $5 to all registered members, they would get more good press than they could have ever dream of.

Re: GitLab Partners with DigitalOcean to make CI more affordable

#35
post #28

Earlier quoted context omitted.

I can understand that you feel this is unfair. Here's our point of view: https://news.ycombinator.com/item?id=11529780

Sorry that's a cop out. The complaint is that promo codes for a brand new, very useful integration are limited to people who statistically are less likely to use them (new users on a new platform). "We hope you continue to enjoy paying for great boot times and UX" is... not a reply worth typing, honestly. I'm a small DigitalOcean customer. If you want the promo to be cost effective, limit it to the first 250 users or…

I strongly suspect that promotion has terms controlled by DigitalOcean and not GitLab.

You'd probably get more mileage at complaining to DO than you would to GitLab.

---

EDIT:

https://news.ycombinator.com/item?id=11529949

> @fweespee_ch: if they're not reading HN, they're doing it wrong anyway.

Fair enough. I just think trying to force a response out of GitLab employees is the wrong route to take when they have no power over the coupon.

Re: GitLab Partners with DigitalOcean to make CI more affordable

#36

> *Note: Promotion code available for new DigitalOcean customers only. This type of promotion really aggravates me. I'm not just saying this only about the announced GitLab/DigitialOcean partnership, but rather as a general comment as I see this customer acquisition ruse quite a lot elsewhere too. I spend money with DigitalOcean. I don't feel particularly rewarded for my loyalty when I can't enjoy the same promotion…

Yeah, I know what you mean. Existing customers are left in the dark, which is definitely not a great feeling as a paying user of DO.

My company paid for their instance of gitlab, I'm not a paying user though ( yet - too small), so this hasn't got anything to do with gitlab ( referencing the answer of gitlab themselves :) )

Re: GitLab Partners with DigitalOcean to make CI more affordable

#37

Kind of off-topic, but the work GitLab is putting in and the things they come up with every other day is crazily impressive. We moved from Github to GitLab sometime ago and we believed that to be a trade-off for moving to our own infrastructure. It always seemed like GitLab wasn't "quite there". Today, however it is a whole different story. We pretty much cannot go back to Github at all because of how well-integrated…

Thanks. That's really great to hear! Although we still have ways to go, we recently made large strides in terms of performance and UX. Two areas we know we were lacking in, in the past. I'd love to hear what we can improve further.

This is super nice. After the "Dear Github" letter I moved to gitlab and have not looked back. Its great to see this project grow in a manner that respect the community that adopts it.

Re: GitLab Partners with DigitalOcean to make CI more affordable

#38

Kind of off-topic, but the work GitLab is putting in and the things they come up with every other day is crazily impressive. We moved from Github to GitLab sometime ago and we believed that to be a trade-off for moving to our own infrastructure. It always seemed like GitLab wasn't "quite there". Today, however it is a whole different story. We pretty much cannot go back to Github at all because of how well-integrated…

Thanks. That's really great to hear! Although we still have ways to go, we recently made large strides in terms of performance and UX. Two areas we know we were lacking in, in the past. I'd love to hear what we can improve further.

Stability, it's made leaps and bounds in the last 9 months, but every time you push a new feature make sure it "just works" and doesn't break other things. Thanks!

Re: GitLab Partners with DigitalOcean to make CI more affordable

#39
post #28

Earlier quoted context omitted.

I can understand that you feel this is unfair. Here's our point of view: https://news.ycombinator.com/item?id=11529780

Sorry that's a cop out. The complaint is that promo codes for a brand new, very useful integration are limited to people who statistically are less likely to use them (new users on a new platform). "We hope you continue to enjoy paying for great boot times and UX" is... not a reply worth typing, honestly. I'm a small DigitalOcean customer. If you want the promo to be cost effective, limit it to the first 250 users or…

@fweespee_ch: if they're not reading HN, they're doing it wrong anyway.

Re: GitLab Partners with DigitalOcean to make CI more affordable

#40
post #28

Earlier quoted context omitted.

Sorry that's a cop out. The complaint is that promo codes for a brand new, very useful integration are limited to people who statistically are less likely to use them (new users on a new platform). "We hope you continue to enjoy paying for great boot times and UX" is... not a reply worth typing, honestly. I'm a small DigitalOcean customer. If you want the promo to be cost effective, limit it to the first 250 users or…

I strongly suspect that promotion has terms controlled by DigitalOcean and not GitLab. You'd probably get more mileage at complaining to DO than you would to GitLab. --- EDIT: https://news.ycombinator.com/item?id=11529949 > @fweespee_ch: if they're not reading HN, they're doing it wrong anyway. Fair enough. I just think trying to force a response out of GitLab employees is the wrong route to take when they have no po…

The terms if the coupons are set by DigitalOcean and not GitLab. But as GitLab CEO I understand that they have these terms in order to make it cost effective for them. We'll certainly mention the feedback that existing customers would also like to enjoy the same coupons.
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