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Google's Nest is disabling some of its customers' old smart-home devices

uk.businessinsider.com

121–130 of 325 posts

Re: Google's Nest is disabling some of its customers' old smart-home devices

#121
post #97
post #72

As a longtime Dropcam owner, I find this very unsettling. Truth be told, Dropcam service has steadily decreased in quality ever since the Nest acquisition. Not a month passes without an unexplained multi-hour outage; our mobile apps are randomly logged out every few days, requiring us to enter lengthy passwords while nervously wondering what that motion alert might be about. One day the whole Nest rigmarole will beco…

How long, as a practical manner, is google required to run these servers? Until all the devices die? 3 years? 5 years? Don't get me wrong, I'm with you. I think 4 years from sale is reasonable though. Whatever the commitment is, it should be on the packaging, and it would be nice if the various state and federal consumer protection laws were applied here.

I think the business model of "selling things" may be out-of-date at this point, and instead we'll see companies giving away hardware that requires that you subscribe to a monthly service to use it.

A number of old-economy businesses already do this, eg. razors, printers, car leases, apartments. Kinda ironic that this comes on the heels of the "ownership society" though.

Re: Google's Nest is disabling some of its customers' old smart-home devices

#122
post #22

Very cutesy title, but a very poor title. This is why I refuse to buy any 3rd party internet connected (I mean connects to a 3rd party, not just TCP/IP) appliance unless I can install anything I want on it. It doesn't matter if internet connectivity is required or optional - if I'm not in charge of the software on it, and it connects to a 3rd party I refuse to buy it. I have a feeling more and more people will refuse…

> Very cutesy title, but a very poor title

We moved the comments from https://news.ycombinator.com/item?id=11423511 which had that title.

Re: Google's Nest is disabling some of its customers' old smart-home devices

#123

Companies are getting more and more creative with interpreting what 'ownership' actually means. Books you've bought evaporate, equipment stops working, cars that can't be serviced other than at authorized dealerships and so on. Ownership is a term that has been stretched way beyond the breaking point. Any device that needs an internet connection in order to function should be leased, not bought.

Well it was apparently leased, just the customer wasn't informed about that. The nice side benefit is they get to have a nice container of hummus at the end -- don't have to return it.

Then these companies complain and cry how everyone is pirating things and nobody wants to buy their products. A lot of people in Western countries, I feel use pirated products not because they don't have the money to pay, but because it is a better user experience -- no forced commercials to watch, FBI warnings over which you can't fast-forward, music doesn't disappear if they buy a new device and so on.

Re: Google's Nest is disabling some of its customers' old smart-home devices

#124
post #95

This has been going on for, oh, a few hundred years, in many different industries. They even have a word for it: "renting". You get something for a while, and then when the term is up, you're done with it. You can extend the lease and they can agree to let you do so, but when you're done you're done. The only issue here seems to be that the COMPANY views the transaction as a rental while the CONSUMER views the transa…

Interestingly, all the robots are leased, not purchased, from US Robotics and Mechanical Man, in the fictional universe of Isaac Asimov.

Re: Google's Nest is disabling some of its customers' old smart-home devices

#125

Do not trust the cloud. Do not trust the cloud. Do not trust the cloud. If you didn't build it and you don't know where it is, it could go away at any time for any reason and you will have zero recourse. DO NOT. TRUST. THE CLOUD.

I'd say make sure that you are paying a fair amount of money. Otherwise you are stuck in a "kinda free"-Tier that might not get the legacy attention that you might expect.

Re: Google's Nest is disabling some of its customers' old smart-home devices

#126

I bought a Dropcam when they were a new thing. When I realized they did literally everything via a cloud service and would be a brick without that service, I was furious. The incredible arrogance of a company making a webcam that sends your video to their servers, and provides no means to use the camera in a secure/local fashion, was astonishing to me. I still can't believe something like Dropcam is such a huge succe…

counter point: i pre-ordered dropcam for the reason that it was limited to cloud-use only. I wanted something dead simple to use so my wife / house sitter / etc could easily move it as needed, we had access anywhere without configuration, and devops/it being handled by someone else incase i'm not around. Classifying their cloud-only product design decision as "incredible arrogance" quite a stretch... if anything, sou…

"if anything, sounds like incredible ignorance on part of buyer?"

I read the box. It listed a bunch of cool features. I bought it.

Nowhere on the box did it say, "We will keep all of your video and there is no way for you to use this device without Dropcam.com acting as an intermediary." I'm sure if I'd read some reviews, it would have been more clear to me what I was buying. But, I've bought cameras in this category before (first one I bought was a Panasonic Petcam about a decade ago, which worked wonderfully for many years, and didn't have the ability to hold my data for ransom), and never had one of them be this...um...useless, without the service associated with it. My expectation as a consumer of these kinds of devices was not, at all, met by what Dropcam is.

So, yes, I was ignorant of how Dropcam worked; but that ignorance was fostered by omission of key information on the Dropcam packaging.

"With that said... after Nest acquired them, there's been no new meaningful features, no decrease in price, no new camera features, etc. I cancelled the "DVR" plan and will be finding an alternate system later this year."

So...we're agreed, then, that you are at their mercy. You just have a much more forgiving attitude about their practices than I do. I consider it unethical (particularly the misleading copy on their packaging, but the general case of a device being ransomware, as well). Obviously, I'm not in the majority, since Dropcam is well-reviewed, and well-liked by a lot of people. I can't make people care about privacy, security, device re-usability, longevity of devices, reducing e-waste, and being able to make my own decisions about how I can use my devices, but I do still care about those things. Ease of use does not require giving up consumer choice.

Re: Google's Nest is disabling some of its customers' old smart-home devices

#127

Do not trust the cloud. Do not trust the cloud. Do not trust the cloud. If you didn't build it and you don't know where it is, it could go away at any time for any reason and you will have zero recourse. DO NOT. TRUST. THE CLOUD.

I'd say make sure that you are paying a fair amount of money. Otherwise you are stuck in a "kinda free"-Tier that might not get the legacy attention that you might expect.

As a OneDrive user, I can assure you this isn't necessarily true.

Re: Google's Nest is disabling some of its customers' old smart-home devices

#128

>1 points by tomc1985 10 days ago | parent | on: OneDrive reduces free tier from 15GB to 5GB >Never trust the cloud, it will always stab you in the back... eventually Posted this before, got downvoted... ...posting this again, and will probably get downvoted again... Seriously people, suck it up and run your own shit if it matters at all

I do trust the cloud. But I also don't trust other peoples' servers (what we usually think of the cloud).

Clouds I trust: IPFS (interplanetary filesystem), Tor.

I store .5 TB in IPFS right now, and it just works. Nobody can stop me, nobody can "remove" my access, and it's permanent as long as a single copy on the internet still exists.

I also use Tor Hidden Services, where I get my own domain name [hash].onion . With a script I wrote for Linux,every program can handle .onion addresses natively. Nobody can stop this, or even detect it well. That means every node on my network is secure and anonymous in its location.

I'm looking for a 3rd piece: a way to run distributed applications across a pool of machines. Ethereum seemed to be a way, but the speeds are rated in instructions/second. Undoable. I want to add all my machines to a computing cloud and do work on all of them. That still doesn't look like it exists, yet.

Re: Google's Nest is disabling some of its customers' old smart-home devices

#130
From the article:

> The fact is that I can fix the problem by purchasing a replacement device such as a Samsung SmartThings hub. (emphasis's author's)

No chance. Most'll never learn.

I wonder, how many hardware-driven-by-the-cloud businesses (home automation, "smart" routers, etc) have SLA contracts that require providers to actually maintain their service (including security updates etc) for any extended period. Guess, not many. Out of curiosity, I've tried to search for, say, "Google OnHub SLA" and found... nothing.

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