This is HUGE in my opinion. Prior to this, in order to get near state-of-the-art speech recognition in your system/application you either had to have/hire expertise to build your own or pay Nuance a significant amount of money to use theirs. Nuance has always been a "big bad" company in my mind. If I recall correctly, they've sued many of their smaller competitors out of existence and only do expensive enterprise dea…
I've been thinking a lot lately about where the next major areas of technology-driven disruption might be in terms of employment impact, and things like this make me wonder how long it will be before call centers stacked wall to wall with customer service reps become a relic of the past...