Earlier quoted context omitted.
What gets me is when I see software designed this way and then start imagining how much money was spent developing it, and fellow software architects sitting back with their arms folded staring at the screen thinking what a good job they did.
Every year I call up one or two of their tech support numbers, and suggest they add a button labeled "download everything I need to give to my accountant for the last tax year." Every year they are astonished at this suggestion, say what a great idea it is, and next year nothing has improved. Am I really such a unique snowflake that nobody else even thinks of this? Maybe I should patent it. It's obviously not obvious…
They could register a branding for compatible download systems.