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Major changes to Mandrill, must be tied to a MailChimp account

blog.mandrill.com

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Re: Major changes to Mandrill, must be tied to a MailChimp account

#101

Post by whatismybrowser »

Ok, from the sounds of it, all MailChimp has to do to keep our business (and thousands others from the sounds of it) is to change the requirement to a Free-Tier MailChimp account instead of being a Paid MailChimp account.

I get their desire to have a single unified system that manages everything, but our situation is: we use Mandrill to send the System Info emails on https://www.whatismybrowser.com to thousands of people per month. We have absolutely zero requirements for a mailing list.

If they're asking us to pay for a whole system we won't use; it's not even a discussion, we'll be leaving and they lose money.

Go figure.

MailChimp's competitors must be rubbing their hands in glee.

Personally, I don't blame them.

Re: Major changes to Mandrill, must be tied to a MailChimp account

#102

Post by spronkey »

whatismybrowser wrote: post #101

Ok, from the sounds of it, all MailChimp has to do to keep our business (and thousands others from the sounds of it) is to change the requirement to a Free-Tier MailChimp account instead of being a Paid MailChimp account. I get their desire to have a single unified system that manages everything, but our situation is: we use Mandrill to send the System Info emails on https://www.whatismybrowser.com to thousands of pe…

To be honest, the vague statements on pricing, blatant disregard for customers, and functionality from them have sealed the switch away for me.

At least this crappy company has viable competitors. Imagine what we'd be saying if e.g. Adobe did this. Oh wait..

Re: Major changes to Mandrill, must be tied to a MailChimp account

#103

Post by ngrilly »

jrodom wrote: post #65
etjossem wrote: post #54

Earlier quoted context omitted.

SendGrid is competitively priced - as @jamestanderson mentioned, $20 goes twice as far. Mailgun doesn't offer a marketing product at all, and I am not sure if they provide the 24/7 support we do. At the 40k+ volume levels, you're also going to get a complimentary dedicated IP, which means better deliverability. You can get that at Mailgun too, but it's a $59 surcharge every month. Finally, the InboxTrail comparison p…

There are many factors that impact deliverability that aren't reflected in the type of simple test InboxTrail conducts. Like most ESPs, your reputation builds on Mailgun as you send with us. If for whatever reason you are experiencing a deliverability problem, you can always reach out to us and we'll help you with any issues you have. We support many large and fast growing customers who are all seeing a >99% delivery…

> If for whatever reason you are experiencing a deliverability problem, you can always reach out to us and we'll help you with any issues you have.

As a Mailgun user, I can confirm that first hand.

Re: Major changes to Mandrill, must be tied to a MailChimp account

#104

Post by gingerlime »

techdragon wrote: post #73
jamestanderson wrote: post #38

Earlier quoted context omitted.

Just to add: $20 w/Mailgun: 50,000 mails

For comparison before this shitty move by MailChimp, Mandrill used to be $14 for 50000 emails.

For comparison after this shitty move by MailChimp, Mandrill will be $60 for 50,000 emails (2 x 25k blocks @ $20 + $20 minimum plan on mailchimp).

50,001 will then cost you $80 (another block)

also interesting that their pricing page[0] still doesn't reflect the new pricing...

[0] http://mandrill.com/pricing/

Re: Major changes to Mandrill, must be tied to a MailChimp account

#106

Post by lucasjans »

jrodom wrote: post #70
spronkey wrote: post #64

Earlier quoted context omitted.

Wow this is really interesting. Poooor showing from Mailgun!!!

As I mentioned in the other thread, we're looking into the details concerning this test. It's not at all reflective of the actual customer experience.

Can you please email me the results of this? lucas [at] agencyrevolution.com - I am considering Mailgun but am hesitant after seeing this.

Re: Major changes to Mandrill, must be tied to a MailChimp account

#107

Post by gingerlime »

homero wrote: post #95
laxk wrote: post #86

Does anybody need a self-hosting transactional email app with Amazon SES integration? Similar to sendy but for transactional emails.

Yeah but i'd need smtp, maybe a plugin for ssmtp?

I don't use SES, but a quick search led me to this page[0] which suggests they do have an SMTP gateway.

What I'm more curious about is things like deliverability stats (in aggregate and for individual emails), which is the biggest value-add Mandrill provides us right now.

[0] http://docs.aws.amazon.com/ses/latest/DeveloperGuide/send-em...

Re: Major changes to Mandrill, must be tied to a MailChimp account

#108

Post by mapunk »

olssonm wrote: post #97

Got the mail this morning (Europe) and my first thought was "WTF"? Then "How the hell do I migrate all my customers"? I've used Mandrill for transactional mails for 4-5 years now. And always when I've had a project that requires some kind of e-mail notifications, password resets etc. I've always recommended Mandrill to my customers. So here I am, running and handling 8+ Mandrill accounts (many customers requires excl…

Completely agree with all of your points. I just finished migrating from Mandrill to a new Sendgrid account and it was pretty seamless (although I had a head start because I have used Sendgrid before). It took me about 45 minutes to update everything, including: creating an account, adding appropriate DNS records for whitelisting, and updating my application and server settings.

It's extremely unfortunate that we have to do this, but no way would I stay with Mandrill after this decision.

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