Heroku Status: billing issues

The question is: What's an appropriate way to say, "Sorry for accidentally making you think that you owe us $1,200, causing you to have a total freak-out, wondering where you're going to get that kind of money ... and only finding out that the bill might be erroneous by clicking on a small-print support message on the billing page?"

Re: Heroku Status: billing issues

#9

Post by chippy » Thu, Feb 18, 2016, 3:12 PM UTC

I deleted a couple of apps because of this fright. No follow up message on email, nor in the dashboard. I had to stop and delete these things because it was costing per minute.

It was only from searching online that herou tweeted "sorry about that". I'm hugely disappointed.

Re: Heroku Status: billing issues

#10

Post by chippy » Thu, Feb 18, 2016, 3:14 PM UTC

jawns wrote: post #8

This was my morning heart attack. Got an email from Heroku with the ominous subject line: "You have spent money." The email encouraged me to log into my account and "review the charges." So I logged in, checked the billing page, and found an invoice with a HUGE bill for what was supposed to be a free instance. The question is: What's an appropriate way to say, "Sorry for accidentally making you think that you owe us…

Heroku has said

"Invoices went out today with incorrect numbers. We're terribly sorry about that! We're working on a fix: "

on Twitter only. So if you only saw your email, you are in still in the dark