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Mondo bank taking £1m crowdfunding investment

getmondo.co.uk

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Re: Mondo bank taking £1m crowdfunding investment

#31
post #14

As usual with these things: What about app/server security. Simple token verification is prone to abuse (malware) and spoofing is becoming a bigger issue on mobile only platforms than ever before. Server abuse is difficult, but not impossible and since getting a banking licence usually does not verify any security measures, I'm wondering what they already did (or didn't) do. (I'm well aware of the state-of-the-art, a…

I wonder why you got downvoted for this, for me security is a key concern for the challenger banks. What Mondo is (from my reading) trying to do is very cool but quite ambitious. A new bank in 2016 will be a serious target for quite sophisticated attackers so they're going to have to do app/inf/ops security very well do avoid damage. On the flip-side they have the once in a lifetime golden opportunity of a green-fiel…

I would really like to get an account but don't live in the UK unfortunately.

They talk about the card revocation/freeze in the app in the talk posted earlier, which is a really nice idea (next to the metadata collection). The reason most 'normal' banks have limitations on their apps is that either they will not (or can not) guarantee the safety of their apps or want to place the responsibility at the users end. This means the limits in place (usually ~750/1000 euros max per day/week on mobile platforms) are there to make sure they won't loose too much money if people start saying "I didn't make that transfer". Banks pay out anyway (at least here in the Netherlands) because the customer dissatisfaction is of greater importance than actual tracing the problem of either a hack, an abusive spouse or simply mistyping the IBAN number. Since they collect a huge amount of metadata, this problem gets easier but won't be eliminated and can be managed by good app security and user informing the user. This limitation is the same for card revocation (not freezing, that has other issues; namely concurrency).

I do hope they get a group of 'non HN people' to test it out, as they are more likely to get into the 'I didn't make that transfer' problem.

The problem with freezing cards is that transfers are not direct: freezing the card on the banks end might work, but some ATMs or other systems might have a sufficient delay to allow (some) abuse while the card was 'frozen' by the user. The question will be who will pay for the delay.

I definitely will support these ideas as they stir up a broken market, but please make sure you have you proof-of-possession and concurrency issues well sorted out.

Re: Mondo bank taking £1m crowdfunding investment

#32

Will they allow customers to buy and sell bitcoins without freezing their accounts? That would be nice and novel for a UK bank.

[I work at Mondo]

Like any bank we will have an anti-fraud engine that proactively declines transactions that have a high risk of fraud. We are going to work very hard to ensure the false positive rate is very low.

That being said, the system will never be perfect and I'm sure you can appreciate that it may be common for fraudsters to purchase bitcoin which could cause some legitimate transactions get blocked.

If you have any questions feel free to email me daniel@getmondo.co.uk

Re: Mondo bank taking £1m crowdfunding investment

#34
post #31

Earlier quoted context omitted.

I wonder why you got downvoted for this, for me security is a key concern for the challenger banks. What Mondo is (from my reading) trying to do is very cool but quite ambitious. A new bank in 2016 will be a serious target for quite sophisticated attackers so they're going to have to do app/inf/ops security very well do avoid damage. On the flip-side they have the once in a lifetime golden opportunity of a green-fiel…

I would really like to get an account but don't live in the UK unfortunately. They talk about the card revocation/freeze in the app in the talk posted earlier, which is a really nice idea (next to the metadata collection). The reason most 'normal' banks have limitations on their apps is that either they will not (or can not) guarantee the safety of their apps or want to place the responsibility at the users end. This…

Yep the customer fraud guarantee is a thing in the UK as well (at the moment), and to an extent that minimizes the loss where it's one customer's app. that gets compromised.

Where I was thinking that a lot of their security challenges will lie is things like internal money processing systems. An attacker with access to a bank's internal systems could make a right mess of things...

Re: Mondo bank taking £1m crowdfunding investment

#36

Separate to the risks of investing, what are the risks of actually using Mondo as a bank? I really like the idea but can't shake the worry of a huge financial loss is it actually possible?

I work at Mondo. We will be a member of the Financial Services Compensation Scheme (FSCS) and all customer deposits will be insured up to £75k per person. During our current alpha test (and before we have a banking license), your funds are actually held by our partner bank Wirecard. Edit: The internet beat me to it. My work here is done :)

This answer doesn't say anything about being better. Or even different. If someone asks the question "What are the risks of using this service?" and the response is "Here's the legal minimum we have to do" then that doesn't really fill me with confidence that you're trying to be better than my current bank.

That isn't to say you won't be better. Maybe you will be. It's just that your answer here gives no indication.

Re: Mondo bank taking £1m crowdfunding investment

#37

Earlier quoted context omitted.

Can you or anyone else using the alpha give a bit more detail about what you love about it? How is the app compared to say Barclays or some other mainstream bank? Is everything via the app rather than the website? They have an API I think which is pretty cool for a bank, and I'm seriously interested. Disappointed to hear they won't be doing business accounts too, but I guess they want to stay focussed for now.

Someone just posted a write-up https://medium.com/@johnwmidgley/going-fullmondo-8a536bc758a...

Thanks.

Re: Mondo bank taking £1m crowdfunding investment

#39
post #14

As usual with these things: What about app/server security. Simple token verification is prone to abuse (malware) and spoofing is becoming a bigger issue on mobile only platforms than ever before. Server abuse is difficult, but not impossible and since getting a banking licence usually does not verify any security measures, I'm wondering what they already did (or didn't) do. (I'm well aware of the state-of-the-art, a…

[I work at Mondo] You raise a good point, indeed. Security is something we take very seriously. As others have stated already on this thread, groups that target banks are incredibly sophisticated and well capitalised. All other banks face the same issues, of course, but unlike them we can't afford to simply write off losses to cybercrime.

We see Mondo as an opportunity to build a great security culture from the ground up. We're currently hiring a Head of Security role in London: https://getmondo.co.uk/careers

If you know anyone that

- is an excellent communicator

- likes to code and does so regularly

- can think like a black hat (CVEs and PoCs please!)

- doesn't mind writing the occasional policy document

please send them my way: jonas@getmondo.co.uk

BTW, at the moment we are not holding customer balances or approving transactions so we're not a particularly juicy target, yet. That said, we've already conducted pen tests and invited a number of security firms to come and break our software :)

Re: Mondo bank taking £1m crowdfunding investment

#40

Earlier quoted context omitted.

Can you or anyone else using the alpha give a bit more detail about what you love about it? How is the app compared to say Barclays or some other mainstream bank? Is everything via the app rather than the website? They have an API I think which is pretty cool for a bank, and I'm seriously interested. Disappointed to hear they won't be doing business accounts too, but I guess they want to stay focussed for now.

Someone just posted a write-up https://medium.com/@johnwmidgley/going-fullmondo-8a536bc758a...

Using a debit card just seems like throwing away what should easily be 1%+ in terms of possible rewards value by using a credit card instead? Not to mention stronger protections.
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