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$250k of DigitalOcean credits for YC startups

blog.ycombinator.com

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Re: $250k of DigitalOcean credits for YC startups

#201

Post by zacharybk »

randomdrake wrote: post #28

> their customer success team offers excellent support Just one piece of anecdotal evidence, but I did not find this to be case. I received terrible support, responses, and lack of responses from Digital Ocean to the point that I no longer use their services for anything serious. Here's one of the issues I experienced before I pulled the plug: I wanted to perform the simple task of creating an image from a backup and…

Hey David,

Zach here, Director of Support at DigitalOcean. I found the ticket you mentioned, no question that we did a poor job replying in 2014 to this ticket.

Since your experience a while back, I can tell you that we've improved tremendously. There's no longer an issue where we can't determine the status of a create. Also, our response time has improved considerably, and on average for the past 6 months you would get a reply in under 30 minutes.

I'm going to shoot you an email as well about your account, but please feel free to keep the conversation public if you have any other questions or comments.

Thanks! Zach zach@digitalocean.com

Re: $250k of DigitalOcean credits for YC startups

#204

Post by bmh_ca »

andrewsomething wrote: post #94
bmh_ca wrote: post #80

As a non-YC startup, I feel it quite unfair to be subsidizing other startups with our fees to DO. Which is a shame because I really appreciate and enjoy what the DO engineers have done. Nonetheless, I feel slighted, and while I had been otherwise happy with the service I am now all of a sudden incentivized to explore places more ecumenical. The feeling for me will probably pass, but I wonder how many other people hav…

We're always looking for ways to help startups get up and running on our platform. If you're not a YC company, reach out to our customer success team. They can help you get started. If you're already a DO user, they can help you scale up. https://www.digitalocean.com/company/contact/sales/

Many thanks for commenting, Andrew, and for the direction.

The underlying feeling remains – I feel DO ought to offer the terms of the YC deal to startups attached to other qualified incubators.

Whether that is practical or possible is a non-trivial discussion.

Nevertheless, I believe that outcome would feel fair, and it would right what feels wrong here.

(Incidentally, we are not at this time attached to any incubators.)

Re: $250k of DigitalOcean credits for YC startups

#205

Post by softawre »

zacharybk wrote: post #201
randomdrake wrote: post #28

> their customer success team offers excellent support Just one piece of anecdotal evidence, but I did not find this to be case. I received terrible support, responses, and lack of responses from Digital Ocean to the point that I no longer use their services for anything serious. Here's one of the issues I experienced before I pulled the plug: I wanted to perform the simple task of creating an image from a backup and…

Hey David, Zach here, Director of Support at DigitalOcean. I found the ticket you mentioned, no question that we did a poor job replying in 2014 to this ticket. Since your experience a while back, I can tell you that we've improved tremendously. There's no longer an issue where we can't determine the status of a create. Also, our response time has improved considerably, and on average for the past 6 months you would…

Glad you're helping the guy out, but do you think it's a great idea to give everyone his first name like that?

Re: $250k of DigitalOcean credits for YC startups

#206

Post by Tassels »

andrewstuart wrote: post #155
andrewsomething wrote: post #61

Earlier quoted context omitted.

There seems to be a bit of confusion about how we handle kernels at DO. Hopefully I can clear things up a bit. On newer distro versions (e.g. Ubuntu >= 15.04, Debian 8, Fedora, CoreOS, FreeBSD) we no longer use "external" kernels. You are free to compile and use custom kernels. We're happy with what we've seen, and with Ubuntu 16.04 around the corner our default distribution will have support for this as well. After…

>>You are free to compile and use custom kernels. What's exactly does this mean? Could you please post the link to the documentation page that explains how?

It's like on any Linux or BSD machine. You can build and install the kernel normally, and it just works.

Only some of the older images still use the old method of selecting the kernel from the Control Panel. The rest that Andrew mentioned use the bootloader and kernel from the droplet's image itself.

Re: $250k of DigitalOcean credits for YC startups

#207

Post by s_kilk »

s_kilk wrote: post #195
andrewstuart wrote: post #3

Aren't there a bunch of offers of free cloud hosting for Startups? We should list them here. And you don't need to be a YC company...... Microsoft Azure gives hosting to startups under their Bizspark program - get over your prejudice - it's a great way to run Linux machines. Softlayer and Rackspace I think also have programs for startups. Any other companies offer free hosting to startups?

> Microsoft Azure gives hosting to startups under their Bizspark program My curiosity piqued, I just tried to sign up for BizSpark: 1. I go to http://www.microsoft.com/bizspark/ 2. It's "Down for maintenance" 3. Try again in an hour 4. Still down 5. Lightbulb goes off, check status.azure.com 6. "We're having issues." 7. Hmmmmm... Probably not a coincidence.

Almost four hours later and it's still down. Really doesn't inspire confidence.

Re: $250k of DigitalOcean credits for YC startups

#208

Post by Tassels »

softawre wrote: post #205
zacharybk wrote: post #201

Earlier quoted context omitted.

Hey David, Zach here, Director of Support at DigitalOcean. I found the ticket you mentioned, no question that we did a poor job replying in 2014 to this ticket. Since your experience a while back, I can tell you that we've improved tremendously. There's no longer an issue where we can't determine the status of a create. Also, our response time has improved considerably, and on average for the past 6 months you would…

Glad you're helping the guy out, but do you think it's a great idea to give everyone his first name like that?

It's on his Twitter account that's linked in his profile. ;)

Re: $250k of DigitalOcean credits for YC startups

#209

Post by nhangen »

schrodinger wrote: post #147
nhangen wrote: post #120

Earlier quoted context omitted.

As a founder, I've got sales guys cold calling and emailing me all day long. They are usually new, and completely disconnected from the realities that a startup founder faces. They also generally lack the authority to make decisions, so the call always ends up as a waste of time.

Don't wanna work for the company you're founding with that attitude

I don't recall asking you to do so.

Re: $250k of DigitalOcean credits for YC startups

#210

Post by ultramancool »

ultramancool wrote: post #199
sauere wrote: post #194

Earlier quoted context omitted.

I use OVH and i find it horrible. The user interface is a total disaster. At times, it is half-french, half-german, half-english. Plus they redesign it every ~6months.

You don't use OVH for the UI, you use it for the cheap and reasonably stable network. Do a quick bandwidth cost comparison between OVH and Amazon and you'll see what I'm talking about, unfortunately I'm unable to load the AWS pricing on mobile under Firefox or Chrome.

Quick off the cuff assuming I use about 10 TB of bandwidth per month -

AWS 10 TB = $899,

OVH 10 TB = $89,

SYS (OVH SoYouStart) 10 TB = $30, (warning about 250mbit limit and minimal support applies)

DigitalOcean 10TB = $50 (using 10 $5 nodes which is admittedly less than optimal, just trying to get a raw bandwidth estimate though)

Perhaps this isn't a fair comparison, but if you're in an industry that can be bandwidth heavy it might be something to consider. I am and it's why we couldn't look seriously at AWS. For whatever reason AWS bandwidth is extremely expensive compared to the competition.

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