“Subject: Urgent Warning”
11–20 of 184 posts
Re: “Subject: Urgent Warning”
#12> "I came across this information using my Spotify which has also been hacked into and would love your help hacking out of Spotify. Also, I have yet to figure out how to unhack the hackers from my Instagram"
You keep using that word, I don't think it means what you think it means.
In all seriousness though, she went to the ToS for help with the Instagram app? Why not write Instagram support directly?
Re: “Subject: Urgent Warning”
#13The author information is part of the user interface, and can be as confusing as every other UI aspect. It should be carefully designed such that it is clear what the author takes responsibility for and what they don't.
Some years ago there was a similar issue with the default Apache website on CentOS. Somebody that their webspace being reset by their hoster, but rather than complaining to the hosting community, the user complained to the contact info shown on the default website, claiming they had hacked their website. (Sorry, couldn't find the link of that story anymore.)
Re: “Subject: Urgent Warning”
#14Definitely agree with one of the comments on the blog - the domain (haxx.se) really doesn't help the author's case here when trying to explain to a layperson.
Right - I know the person complaining is a little bit misguided (and seemingly refusing to understand, which can be frustrating) but when your primary contact is "@haxx.se" you must surely be at least a little bit prepared for these sort of things. I'd prefer to give the author the benefit of the doubt, but it seems odd to even post this publicly at all unless a tiny part of them wanted to have a "haha look at this i…
If people come to me not knowing how stuff works and are just asking for help, I would never make fun of that person and would tear into someone who did.
On the other hand, if someone was woefully wrong about how something works and came at me as if their ignorance was my problem to solve, they can sod off. And I'd be happy to post their threatening and hilariously wrong headed emails all over the Internet, because for a lot of people being publicly humiliated is the only way they start listening.
Re: “Subject: Urgent Warning”
#15The author information is part of the user interface, and can be as confusing as every other UI aspect. It should be carefully designed such that it is clear what the author takes responsibility for and what they don't. Some years ago there was a similar issue with the default Apache website on CentOS. Somebody that their webspace being reset by their hoster, but rather than complaining to the hosting community, the…
The CentOS story was named 'the Tuttle hack'. Googling for 'Tuttle hack' finds relevant links:
https://lwn.net/Articles/177085/
https://web.archive.org/web/20060427011138/http://www.centos...
Re: “Subject: Urgent Warning”
#16TIL Spotify is a major partner of Spotify.
Re: “Subject: Urgent Warning”
#17If you desire to respond, I would relate the topic to her field. She claims to be a photographer. Surely she has a vague idea of copyright law. I would explain that you had developed a piece of Intellectual Property and licensed said property in a specific form -akin to taking a photograph. The person who takes a photograph owns the copyright. It just so happens that Spotify and Instagram, "enjoy your work" and have…
or, even easier to understand analogy: Daniel is the person on the photograph, Spotify/Instagram are the photographers and the hacker is the person who just stole the picture.
Re: “Subject: Urgent Warning”
#18> "I came across this information using my Spotify which has also been hacked into and would love your help hacking out of Spotify. Also, I have yet to figure out how to unhack the hackers from my Instagram" You keep using that word, I don't think it means what you think it means. In all seriousness though, she went to the ToS for help with the Instagram app? Why not write Instagram support directly?
Instagram support is an utter joke, accounts are routinely stolen/disabled and Instagram doesn't offer much support besides a pat on the shoulder and a "there there"
Re: “Subject: Urgent Warning”
#19I'm starting to believe to use my real name for my email address was not a very wise choice (kissgyorgy@me.com).
Re: “Subject: Urgent Warning”
#20Definitely agree with one of the comments on the blog - the domain (haxx.se) really doesn't help the author's case here when trying to explain to a layperson.
On my SaaS application's file submission page, I have a small paragraph directed toward administrators along the lines of: If you'd like to batch upload your files, download curl from (haxx.se url), and use the following command line, bla bla bla.
Having this link to "haxx.se" is a relatively high volume source of comments by my users.