Looks like they were trying to trick him into paying 50% for this year? I'm sure a lot of people would go "oh damn, better paying full price 'cos I'm not using it".
Adobe tries to strong-arm me into keeping Creative Cloud
11–20 of 68 posts
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#12Well played, Adobe!
I learned some new moves today.
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#13Adobe sucks, stop using them for stuff.
i will probably sub if project comet is better than sketch
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#14If you think this is bad. Make sure you never ever ever get SiriusXM even if it's just free with your new car.
They still call me almost weekly.
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#15This is why I refuse to buy software-as-a-service. If I run software on my own hardware, I want to own it. When Adobe introduced recurrent billing, I decided to switch.
Fortunately a bunch of affordable, non-subscription competitors to Photoshop and Illustrator have sprung up in the recent years.
For example, Affinity Designer is a great replacement for Illustrator, and its cheaper than the academic Illustrator license I got years ago.
Maybe if I was a full time designer, I could justify renting Adobes tools, but for an occasional user they are way too expensive.
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#16Wow we've allowed these companies to implement horrific consumer practices, holding us hostage, making canceling incredibly inconvenient. We need new consumer protections, this goes beyond trying to keep a customer, it is borderline harassment.
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#17I would not call this "strong arming" just a sales consultant trained to try and keep a customer from leaving. This not something unique to Adobe, it happens when you try cancelling a phone plan, when you try switching utility providers and plenty of other things. The fact the customer was available to resolve the situation without subsequent follow-ups to me indicates that Adobe did nothing out of the ordinary here.…
> I am an Adobe Creative Cloud customer and even I am aware of how their billing works.
To my knowledge, this is exactly the same as to how any subscription works. They always auto-renew, although some let you opt out. Heck, it's part of the definition of the word "subscribe".
Without timestamps there's no way to be certain, but this entire conversation could have taken place over less than 10 minutes and it's highly unlikely it took much effort to type "no thanks, please cancel" a few times into a text box.
Considering that it didn't take much effort to cancel it, why is customer service dissuading someone to cancel a subscription worthy of discussion?
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#18So they tried to keep a customer? It's not like they refused to do it outright. They just tried to convince him to stay. Cool.
Y'all remember trying to cancel those AOL trials back in the day? Now _that_ was a nightmare.
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#19does the customer service rep get some negative points if an account is cancelled by them ?
Re: Adobe tries to strong-arm me into keeping Creative Cloud
#20Wow we've allowed these companies to implement horrific consumer practices, holding us hostage, making canceling incredibly inconvenient. We need new consumer protections, this goes beyond trying to keep a customer, it is borderline harassment.
Wow, how do you manage in the real world?
Copy, paste, "No interest". After a point, escalate. Boom problem solved.