Live data from Hacker News

Nest Thermostat Glitch Leaves Users in the Cold

nytimes.com

1–10 of 234 posts

Re: Nest Thermostat Glitch Leaves Users in the Cold

#3
Wow this happened to my family. We didn't have heat for I think 5 hours. Now we are in the SF Bay so it didn't get crazy cold but I had a wife telling me to fix it and the stupid thing wouldn't come online. I chalked it up to one of the kids pulled the unit from the base plate and the battery drained.

It seems like a GIANT bug to me that the Nest won't come back online till the battery is almost fully charged.

I "fixed" it by putting our old thermostat back in then I put the nest back a few days later.

Re: Nest Thermostat Glitch Leaves Users in the Cold

#4
post #2

Considering how cold it gets up here in Canada, this is scary.

Scary enough to have redundancy?

edit: I'm talking about redundant systems. A wood fireplace, for example.

You should have a backup of any form of technology you rely on to maintain your life. We regularly do it with far less critical applications.

Re: Nest Thermostat Glitch Leaves Users in the Cold

#5
I've also been told by people I know About Nests crashing and turning off. [edit: yes, anecdotal but it's not an unknown event] This is completely unacceptable in a Northern climate. No, it's not the only failure mode for a heating system but I have zero interest in adding another point of failure for the sake of having a cool device. Frozen pipes is a serious business.

Re: Nest Thermostat Glitch Leaves Users in the Cold

#6
"It also happened recently with Fitbit, the maker of wearable activity trackers. The company was hit with a class-action lawsuit in San Francisco asserting that the wristbands failed to “consistently and accurately record wearers’ heart rates,” which is vital for those with certain medical conditions."

Apropos of anything else - I don't think Fitbit has ever tried to market itself as a medical device.

Re: Nest Thermostat Glitch Leaves Users in the Cold

#7
post #4
post #2

Considering how cold it gets up here in Canada, this is scary.

Scary enough to have redundancy? edit: I'm talking about redundant systems. A wood fireplace, for example. You should have a backup of any form of technology you rely on to maintain your life. We regularly do it with far less critical applications.

Can you have redundant thermostats? Though I'd note that traditional thermostats and even simple programmable ones are very reliable.

Re: Nest Thermostat Glitch Leaves Users in the Cold

#8
post #4
post #2

Considering how cold it gets up here in Canada, this is scary.

Scary enough to have redundancy? edit: I'm talking about redundant systems. A wood fireplace, for example. You should have a backup of any form of technology you rely on to maintain your life. We regularly do it with far less critical applications.

Think about what you just said. Redundancy for a thermostat. You know, that thing that before the Nest you never even had to think about.

Re: Nest Thermostat Glitch Leaves Users in the Cold

#10
post #4
post #2

Considering how cold it gets up here in Canada, this is scary.

Scary enough to have redundancy? edit: I'm talking about redundant systems. A wood fireplace, for example. You should have a backup of any form of technology you rely on to maintain your life. We regularly do it with far less critical applications.

I tried to put my original thermostat on top of my Nest but it doesn't fit. Do you have any tips?
Post reply on HN