The Surreal Story of StubHub Screwing Over a Kobe Fan
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The Surreal Story of StubHub Screwing Over a Kobe Fan
1–10 of 148 posts
Re: The Surreal Story of StubHub Screwing Over a Kobe Fan
#2tl;dr it was the seller who screwed him over, not StubHub, but StubHub responded poorly and has policies that incentivize this behaviour when ticket prices go up by more than 20%.
Re: The Surreal Story of StubHub Screwing Over a Kobe Fan
#3The better question is why SH allows sellers to cancel complete orders where payment has already been taken. Frankly, it's ridiculous that the seller had any input a month after the order was marked as confirmed, and I can only assume that payment was taken if SH was willing to issue a nearly $1,000 credit.
Re: The Surreal Story of StubHub Screwing Over a Kobe Fan
#4tl;dr it was the seller who screwed him over, not StubHub, but StubHub responded poorly and has policies that incentivize this behaviour when ticket prices go up by more than 20%.
Why be a market facilitator if you aren't going to make sure that buyers and sellers are being honest and fair with each other? That is what irritates me about this.
Re: The Surreal Story of StubHub Screwing Over a Kobe Fan
#5tl;dr it was the seller who screwed him over, not StubHub, but StubHub responded poorly and has policies that incentivize this behaviour when ticket prices go up by more than 20%.
Why be a market facilitator if you aren't going to make sure that buyers and sellers are being honest and fair with each other? That is what irritates me about this.
Because money. HN will likely play devils advocate but I agree with you. If you enter an arena, I believe you are partly responsible for what happens in that arena.
Re: The Surreal Story of StubHub Screwing Over a Kobe Fan
#6The better question is why SH allows sellers to cancel complete orders where payment has already been taken. Frankly, it's ridiculous that the seller had any input a month after the order was marked as confirmed, and I can only assume that payment was taken if SH was willing to issue a nearly $1,000 credit.
SH has no mechanism to ensure delivery of the ticket. The seller holds the ticket, so how can SH compel them to hand it over - short of not releasing the buyer's payment to the seller. Short being the operative word. SH is running a speculative marketplace against n% insurance fee on unfulfilled sales.
Re: The Surreal Story of StubHub Screwing Over a Kobe Fan
#7Earlier quoted context omitted.
Why be a market facilitator if you aren't going to make sure that buyers and sellers are being honest and fair with each other? That is what irritates me about this.
Because money. HN will likely play devils advocate but I agree with you. If you enter an arena, I believe you are partly responsible for what happens in that arena.
Morally, yes, they should be responsible. But StubHub only has an obligation to act legally, not morally. There should be laws in place to deal with this situation. Maybe there already are?
Re: The Surreal Story of StubHub Screwing Over a Kobe Fan
#8Earlier quoted context omitted.
Because money. HN will likely play devils advocate but I agree with you. If you enter an arena, I believe you are partly responsible for what happens in that arena.
Morally, yes, they should be responsible. But StubHub only has an obligation to act legally, not morally. There should be laws in place to deal with this situation. Maybe there already are?
Why laws? How about just contracts binding those in the market?
Re: The Surreal Story of StubHub Screwing Over a Kobe Fan
#9The better question is why SH allows sellers to cancel complete orders where payment has already been taken. Frankly, it's ridiculous that the seller had any input a month after the order was marked as confirmed, and I can only assume that payment was taken if SH was willing to issue a nearly $1,000 credit.
SH has no mechanism to ensure delivery of the ticket. The seller holds the ticket, so how can SH compel them to hand it over - short of not releasing the buyer's payment to the seller. Short being the operative word. SH is running a speculative marketplace against n% insurance fee on unfulfilled sales.
Why are they set up this way? The purchase should confer ownership at the time of purchase, or within a reasonable time afterwards, in such a way that it is physically impossible for the seller to take back ownership without the cooperation of the buyer.
Re: The Surreal Story of StubHub Screwing Over a Kobe Fan
#10To be fair, the very first section of the StubHub user agreement warns about this scenario:
"1. Using StubHub
Ticket Marketplace.
StubHub is a marketplace that allows users to buy ("Buyers") and sell ("Sellers") tickets, related passes and merchandise or other goods (collectively, the "tickets") for events. As a marketplace, StubHub does not own the tickets on the Site nor does it set prices for tickets. Because sellers set ticket prices, they may be higher than face value.
While StubHub may provide pricing, shipping, listing and other guidance in our Services, such guidance is solely informational and you may decide to follow it or not. Also, while we may help facilitate the resolution of disputes and provide the FanProtect Guarantee, StubHub has no control over and does not guarantee the existence, quality, safety or legality of the items advertised; the truth or accuracy of the user's content or listings; the ability of Sellers to sell tickets or Buyers to pay for them; or that a Buyer or Seller will complete a transaction."
The takeaway from this seems to be that:
1. StubHub should be more transparent about the seller-side risks involved when "selling tickets" to customers.
2. Buyers should be more aware of the fact that Stubhub is only a marketplace, and they are really at the mercy of the seller.
3. Given StubHub's policy above, anyone who wants a guaranteed ticket should never ever use StubHub.