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How I Created a $350M Software Company Knowing Nothing About Software

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101–110 of 110 posts

Re: How I Created a $350M Software Company Knowing Nothing About Software

#101

Earlier quoted context omitted.

John you make a very good point. Look for industries where the current market has not kept up with advances in technology due to the business structures of the incumbents. Even if they want to change they can't (e.g Kodak). Hearing aids might fall into this category, but unlike the others on your list you need to deal with the FDA. The FDA should really be called the IPA - Incumbent Protection Agency.

To be honest, I wish the FDA was tougher. They're so many drugs, we are currently taking, that are just slightly better than placebo--and that's with fuzzy statistics, and a bunch of questionable studies. I took so many pointless medications over the years. When I was younger, I just figured if the drug/devise was FDA approved; it must be efficient? I was wrong!

I actually wish the FDA was far less strict. One of the reasons we have so many ineffective drugs is that the FDA values safety over everything else. The ideal drug to get licensed is a sugar pill that due to statical chance (or fraud) shows a slight effect. No side effects and you can sell it to everyone. Of course it wouldn’t do anything, but it would make you a lot of money.

If the FDA was less strict then drug companies would develop drugs that actually worked, but also had side effects (basically we would tip the balance back in favor of effectiveness over safety). While it would always be ideal to have a drug that worked perfectly without side effects, it is always better to have a drug that works than one that doesn’t. You can always choose to not take a drug because of the side effects, but if the drug is not sold then you don’t have a choice.

Re: How I Created a $350M Software Company Knowing Nothing About Software

#102

Earlier quoted context omitted.

Could a company manufacture a device in China, and sell via the internet (also from China) and completely ignore the FDA? I suppose the unapproved devices could be "banned" and shipment could attempted to be blocked, but is that not damn near impossible with the amount of mail coming in from China on a daily basis? I can appreciate what the FDA does, but sometimes there comes a point where it is preferable to provide…

They would just seize them at the border. This is basically the same as international pharmacies selling pharmaceuticals. You would also want to never plan to travel to the USA ever again - the penalties for ignoring the FDA are not minor.

I'm not American but I went on Amazon and there seem to be loads of cheap hearing aids from about $25 eg http://www.amazon.com/Walkers-Game-Ear-Ultra-Pair/dp/B001FT3...

Which implies the FDA doesn't ban them. If the quality of $25 aids is not good that's another issue.

Re: How I Created a $350M Software Company Knowing Nothing About Software

#103

Earlier quoted context omitted.

John you make a very good point. Look for industries where the current market has not kept up with advances in technology due to the business structures of the incumbents. Even if they want to change they can't (e.g Kodak). Hearing aids might fall into this category, but unlike the others on your list you need to deal with the FDA. The FDA should really be called the IPA - Incumbent Protection Agency.

> Look for industries where the current market has not kept up with advances in technology due to the business structures of the incumbents. TI graphing calculators for high school students?

Not happening until you get the ETS and teachers on board.

Lots of students already use Wolfram for graphing, the problem is use in proctored environments.

Re: How I Created a $350M Software Company Knowing Nothing About Software

#104
post #71
post #60

Earlier quoted context omitted.

Your understanding of music is obviously poor, and detracts from your analogy.

Not really. This is exactly what happened in the 80s and 90s with Vanilla Ice stealing from David Bowie and Freddie Mercury[1], and MC Hammer stealing from Rick James[2]. It even happened outside of rap with The Verve's Bittersweet Symphony stealing from "The Last Time"[0]. [0] https://en.wikipedia.org/wiki/Bitter_Sweet_Symphony [1] https://en.wikipedia.org/wiki/Ice_Ice_Baby [2] https://en.wikipedia.org/wiki/U_Can%27…

It's not stealing if you add value - see Kanye West, Daft Punk, etc.

Re: How I Created a $350M Software Company Knowing Nothing About Software

#105

Interesting article and impressive to see that kind of tenacity. Truly that's a take-away from the full perspective. The other take aways, for me, aren't nearly as complimentary. 1. Want to make a lot of money? Find an out-dated system where grunt labor is worth a lot less than the technology the grunt labor uses, and target this gap mercilessly (call centers) 2. Act like every other shady, fly-by-night, asshole sale…

[deleted]

Re: How I Created a $350M Software Company Knowing Nothing About Software

#106
post #102

Earlier quoted context omitted.

They would just seize them at the border. This is basically the same as international pharmacies selling pharmaceuticals. You would also want to never plan to travel to the USA ever again - the penalties for ignoring the FDA are not minor.

I'm not American but I went on Amazon and there seem to be loads of cheap hearing aids from about $25 eg http://www.amazon.com/Walkers-Game-Ear-Ultra-Pair/dp/B001FT3... Which implies the FDA doesn't ban them. If the quality of $25 aids is not good that's another issue.

Technically the FDA is not responsible for seizures, but they do deal with infringements. Sure you can get things in that should not come in (after all cocaine and other drugs get in). It is still not a wise idea to start doing this.

Re: How I Created a $350M Software Company Knowing Nothing About Software

#107

"Because a SaaS call center product has to have three phone connections ongoing per each call center agent (versus the traditional two in an on-premise model)" Can someone please clarify why 3 and 2 connections are needed in each case?

In SAS model w/ no voip, a call needs to be made from call center to SAS system that manages call. They both need one to connect customer to call center and another call center software to agent.

Re: How I Created a $350M Software Company Knowing Nothing About Software

#108
There is a lot of hustling around in this story. One former bookie with callcenter experience and courage to make tousands of cold calls and one brilliant programmer involved in illegal activities burning bridges (quitting job and moving to an other state) and selling software to the 2nd worst slavedrivers of the 21th century (fast food chains are still worse employers than callcenters).

Re: How I Created a $350M Software Company Knowing Nothing About Software

#109

"Because a SaaS call center product has to have three phone connections ongoing per each call center agent (versus the traditional two in an on-premise model)" Can someone please clarify why 3 and 2 connections are needed in each case?

In SAS model w/ no voip, a call needs to be made from call center to SAS system that manages call. They both need one to connect customer to call center and another call center software to agent.

Does this sound logical to you though? In 2009? You're saying that the software wasn't available online? The call center had to make a "call" to the SAS system? Could be true but sounds bizarre.

Re: How I Created a $350M Software Company Knowing Nothing About Software

#110

I live in a world full of people that love talking about doing things, but very few of them actually do anything. This is how I moved to SF. Talked about doing a startup with friends. Move out there and they'd all rather smoke weed and get drunk than work on our project. Happens in every facet of life as well. People talk about going to Europe, but never go. Talk about getting in shape, but never exercise, etc. Dream…

What is your relationship with those friends now?

Facebook acquaintances. Lives diverge, it's not a big deal. I still consider them friends, just not close friends like they were before moving out there.
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