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How Being Named the 'Best New Restaurant in America' Hurt My Business

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91–100 of 129 posts

Re: How Being Named the 'Best New Restaurant in America' Hurt My Business

#91
fair enough. good points are made, people are brutally indifferent and you just wanted a kind of "secret" identity for your restaurant. yelp reviews didn't treat you the right way.

yet, most of what i read irks me because of its raging, venting way. oh well, its not like i haven't written similar things because of bad experiences.

best of luck to this guy.

Re: How Being Named the 'Best New Restaurant in America' Hurt My Business

#92
People go to restaurants for lots of different reasons. That's what a 5-star rating system doesn't capture. I think simply rating "I am/not likely to eat there again" would be more appropriate. A site could aggregate enough of that data to find users with similar tastes to you. I.e., Yelp should be more like Pandora and less like Rolling Stone.

I don't know anything about this particular restaurant but it seems like he's accidentally targeting the wrong audience. Wine pairing menus, fancy plating, an article in Vice, Kickstarter... none of these things strike me as targeting his desired customer, which is someone with modest expectations and expecting just dinner, not an event to review.

Re: How Being Named the 'Best New Restaurant in America' Hurt My Business

#93
When you get that much media attention and you still fail, there are no excuses. It means mistakes were made and expectations were not met. I don't think it's the media attention which killed the restaurant. Getting people's attention requires luck, keeping people's attention requires skill.

Re: How Being Named the 'Best New Restaurant in America' Hurt My Business

#94
post #11

HN is usually pretty good about calling out founders who blame everyone but themselves for failings. This is exactly that, just in a restaurant context. The problem is that Ari thought that Alma's humble origins mattered to people coming in for a good meal such that they would somehow obscure some pretty big problems with the restaurant. I can't imagine ever excusing a product's flaws simply because the founder had d…

Restaurants and tech startups aren't the best analogs. A lot of tech startups are trying to become the biggest thing they can be, and are therefore often designed in a way to be somewhat scalable. A lot of restaurant owners are happy being small, and would rather have a tight-knit community feel than having to become the Next Big Thing, with rich tourists from all over expecting to be pampered.

Re: How Being Named the 'Best New Restaurant in America' Hurt My Business

#95
post #31

Earlier quoted context omitted.

On your homepage seanmcbeth.com the javascript (or whatever does the animation) is totally choking my Firefox (latest) running on a Mac Pro Desktop (latest). Infact when I tried to write this comment it was literally like 300 baud until I closed your website page. (All of this is to your point and ironically..) Btw it looks cool but if I can't easily scroll your homepage you have lost me as a potential client.

This is indeed a defect, so your criticism wasn't negative or unwarranted :) Filing a defect report is one thing, complaining about the very idea of having an animated background, yelling at me for being a "typical front-end dev, doesn't test in Firefox" or something like that, that's the sort of negative criticism I'm talking about. My point was, even the people who are engaging in dismissive, negative criticism nee…

You've got one heck of a good attitude and I really enjoyed reading your website. Best of luck in all of your projects!! :)

Re: How Being Named the 'Best New Restaurant in America' Hurt My Business

#96
post #6

You know, at the risk of heaping on the negativity, I read their Yelp ratings and while some are excellent, others are genuinely a sign of a restaurant in crisis. Consider the gentleman from New Zealand who made reservations via an email to the owner five weeks in advance, spent the afternoon walking around downtown LA to avoid rush hour traffic, and then showed up only to be told that they were closed for a wine tas…

I've generally been growing to the idea that I want to hear all criticism towards my projects, whether it's good or bad, whether it's constructive or not. People suck at communicating, but when they leave criticism, there is always a reason somewhere at the core. It's the old saying that it is apathy, not hate, that is the opposite of love. So when people are heaping hate on one of my projects, I am now starting to t…

I tend to be in the same boat, but I feel there's an important caveat: the person providing the criticism needs to be reachable if the criticism itself lacks substance. A complaint just for the sake of venting does no good.

Take, for example, a recent review on my iPad app:

    As a creative professional I can tell you that this is junk. Today I had an important meeting and this app acted up to the point the client laughed hard for how bad it was. Stay away!
There is nothing specific in there that I can use to improve the experience. Not one user in thousands of daily active users on this version has reported anything I could possibly assume might be what the reviewer is talking about. Further, because it's on the iOS App Store, it's impossible for me to reach the person.

Re: How Being Named the 'Best New Restaurant in America' Hurt My Business

#97
"A year ago, a former friend and advisor who sought to partner with our business sued us. The charges alleged in the suit are serious, including fraud and unjust enrichment. For the past year, Alma has been hit hard with legal fees required to manage and defend the business against this suit." https://www.indiegogo.com/projects/save-alma-restaurant#/

Re: How Being Named the 'Best New Restaurant in America' Hurt My Business

#98
post #95

Earlier quoted context omitted.

This is indeed a defect, so your criticism wasn't negative or unwarranted :) Filing a defect report is one thing, complaining about the very idea of having an animated background, yelling at me for being a "typical front-end dev, doesn't test in Firefox" or something like that, that's the sort of negative criticism I'm talking about. My point was, even the people who are engaging in dismissive, negative criticism nee…

You've got one heck of a good attitude and I really enjoyed reading your website. Best of luck in all of your projects!! :)

Thanks. I don't know if I have a good attitude about it all the time. I do still get upset by it and I do still end up making my own dismissive comments sometimes. It's a daily struggle. I just hope I can learn more lessons than I miss, and not let egotism get in the way of "success". Do what is important, not what you want. Telling the difference between the two can be hard.

Re: How Being Named the 'Best New Restaurant in America' Hurt My Business

#99
post #89

Earlier quoted context omitted.

Bad Yelp ratings routinely destroy businesses (which usually function as the livelihood of the owner(s)). When OP said "good riddance," he was saying that he was happy to see the demise of this restaurant because he disliked the part of Europe his wine was from. IMO, that is the kind of "extreme overreaction" you are referring to.

I'm gonna go with stormbrew on this one. You say "destroy business" and destroy livelihood as if this guy is going to be kicked out on the streets because his business didn't work out. Give me a break - yeah, it's sad for him that his business failed, but I'm sure he'll find another upper-middle class job soon. Being a special snowflake founder doesn't excuse him from being criticized about running a fine-dining esta…

Running a restaurant on a small budget is an 'upper-middle class job'?

I agree with you about the current problematic trope of losing a job = destitute for life, but at the same time we seem to have converted every small-businessperson into a '[startup] founder'.

Re: How Being Named the 'Best New Restaurant in America' Hurt My Business

#100
post #16

Earlier quoted context omitted.

The second paragraph says "the restaurant was never, ever full." So it seems like they expected to handle more business, and in fact the lack of business shut them down. Maybe they had problems with the growth, but if they were never full then they really shouldn't have. Restaurants with growth problems need to serve food quickly so they can get people in and out to make room for more people, this restaurant apparent…

The negative reviews could be why it was never full. I wonder if there are consultants in the restaurant business that can help places like this through the wave of people that are more interested in eating at an acclaimed restaurant than trying some small new place that opened up nearby.

You pay the Yelp ransom and make the problematic reviews disappear.
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