Buffer Acquired Social Media Customer Service Tool Respondly

#1

Post by chimpscanfly » Thu, Dec 17, 2015, 5:05 PM UTC

Buffer Acquired Social Media Customer Service Tool Respondly
open.buffer.com

Re: Buffer Acquired Social Media Customer Service Tool Respondly

#2

Post by johns » Thu, Dec 17, 2015, 6:07 PM UTC

This is a perfect fit. Both products are really well done and incredibly polished. I've repeatedly asked the Respondly team to build Buffer-like scheduling into their product so I'm really excited to see them combine.

Re: Buffer Acquired Social Media Customer Service Tool Respondly

#3

Post by melvinmt » Thu, Dec 17, 2015, 6:31 PM UTC

johns wrote: post #2

This is a perfect fit. Both products are really well done and incredibly polished. I've repeatedly asked the Respondly team to build Buffer-like scheduling into their product so I'm really excited to see them combine.

> I've repeatedly asked the Respondly team to build Buffer-like scheduling into their product

Respondly brands itself as the "The Fastest Way to Tackle Twitter as a Team" so not sure when it makes sense to schedule replies.

I'm just wondering what use case you have in mind for this. Like, when do you not want to respond instantly to a customer?

Re: Buffer Acquired Social Media Customer Service Tool Respondly

#4

Post by johns » Thu, Dec 17, 2015, 6:42 PM UTC

melvinmt wrote: post #3

johns wrote: post #2

This is a perfect fit. Both products are really well done and incredibly polished. I've repeatedly asked the Respondly team to build Buffer-like scheduling into their product so I'm really excited to see them combine.

> I've repeatedly asked the Respondly team to build Buffer-like scheduling into their product Respondly brands itself as the "The Fastest Way to Tackle Twitter as a Team" so not sure when it makes sense to schedule replies. I'm just wondering what use case you have in mind for this. Like, when do you not want to respond instantly to a customer?

As a team, we all are tweeting all the time, not just replying. I want our original tweets and our responses in a single place. Bigger teams may be more specialized (support vs. marketing) but we're small and like single tools that serve multiple needs.

Re: Buffer Acquired Social Media Customer Service Tool Respondly

#5

Post by rekoros » Thu, Dec 17, 2015, 8:09 PM UTC

If your team lives in Slack, you may want to consider responding to tweets (in real time) via https://sameroom.io/attend