Philips reverses decision to close the Hue Platform

#1

Post by alaaf » Wed, Dec 16, 2015, 12:03 PM UTC

Philips reverses decision to close the Hue Platform
developers.meethue.com

Re: Philips reverses decision to close the Hue Platform

#2

Post by sismoc » Wed, Dec 16, 2015, 12:56 PM UTC

I won't be so quick to "roll-back" my decision to boycott their products.

Re: Philips reverses decision to close the Hue Platform

#3

Post by sneak » Wed, Dec 16, 2015, 12:58 PM UTC

The funny part is that they claim to have broken their customers' previously working functionality in good faith.

Who writes these things, and why do their supervisors allow them to keep working there?!?

Re: Philips reverses decision to close the Hue Platform

#4

Post by themartorana » Wed, Dec 16, 2015, 12:58 PM UTC

Wow. Most companies are deaf to user outrage. The original decision wasn't fantastic, but I understand the whole "Friends of..." certification route.

At least in the future they'll be able to stick to "if it's not certified by us..." for customer support, which was likely the original impetus (along with a desire to cut off cheap alternatives to their devices).

I'm not mad at this at all.

Re: Philips reverses decision to close the Hue Platform

#5

Post by gnulnx » Wed, Dec 16, 2015, 1:00 PM UTC

sismoc wrote: post #2

I won't be so quick to "roll-back" my decision to boycott their products.

Hey, give them some credit. They listened to their customers and responded very quickly.

Re: Philips reverses decision to close the Hue Platform

#6

Post by reustle » Wed, Dec 16, 2015, 1:00 PM UTC

sneak wrote: post #3

The funny part is that they claim to have broken their customers' previously working functionality in good faith. Who writes these things, and why do their supervisors allow them to keep working there?!?

Well their supervisors probably help write these things...

Re: Philips reverses decision to close the Hue Platform

#7

Post by eveningcoffee » Wed, Dec 16, 2015, 1:02 PM UTC

themartorana wrote: post #4

Wow. Most companies are deaf to user outrage. The original decision wasn't fantastic, but I understand the whole "Friends of..." certification route. At least in the future they'll be able to stick to "if it's not certified by us..." for customer support, which was likely the original impetus (along with a desire to cut off cheap alternatives to their devices). I'm not mad at this at all.

I'm not mad at this at all.

I am. Because it is a way to extort money out of other ZigBee participants.

Re: Philips reverses decision to close the Hue Platform

#8

Post by ohitsdom » Wed, Dec 16, 2015, 1:02 PM UTC

"We underestimated the impact this would have upon the small number of our customers"

Do they really believe it is a small number of customers that use non-Philips light bulbs? I mean, good for them in reversing the decision, but the damage is already done (check out Amazon reviews for one) and it should have been easily foreseen.

Re: Philips reverses decision to close the Hue Platform

#9

Post by eveningcoffee » Wed, Dec 16, 2015, 1:06 PM UTC

sneak wrote: post #3

The funny part is that they claim to have broken their customers' previously working functionality in good faith. Who writes these things, and why do their supervisors allow them to keep working there?!?

I guess that's today spin doctors from PR department.

Re: Philips reverses decision to close the Hue Platform

#10

Post by DiabloD3 » Wed, Dec 16, 2015, 1:07 PM UTC

The thing is, to me, the fact that they ever decided to do this in the first place means I will never buy Philips smart home products ever.

They have proven they can't be trusted with this sort of power, and that is a one way trip. You don't come back from that, you don't get back off my list.