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WakeMate (YC S09) Shipping Delayed

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Re: WakeMate (YC S09) Shipping Delayed

#11

Post by plinkplonk »

lanstein wrote: post #4
Frazzydee wrote: post #2

A couple questions: 1) The phones listed are iPhone, Blackberry, Android, Windows mobile, Palm & non-smart phone. Which category does symbian fall under? I have already been informed by email that there will be a s60 app. 2) Premium analytics?? I was under the impression that the entire analysis would be made available as a service that came with the device. The site, as far as I can tell, does not mention that some…

In order to compensate for this delay, we will be giving everyone who pre-ordered one month of Premium Analytics Features FREE for EACH month their delivery is delayed. EACH month? That doesn't bode well...

"EACH month? That doesn't bode well..."

Yes but otoh

"We've tentatively planned for the first batch of WakeMates to be shipped as early as next month, but we'll keep you updated every step of the way. The next message we'll be sending out will include when you are getting your WakeMate and a link to finalize your purchase."

Re: WakeMate (YC S09) Shipping Delayed

#12

Post by maxklein »

I want my money back, and I'm going to request it till they do. I feel cheated - fitbit is shipping, and what the hell is this bullshit about premium analytics?! When I pre-ordered there was no indication that there was going to be a monthly fee - and now they are delayed and can't even say when it will appear. And they are talking of MONTHS of delay?

I was really impressed when I first saw the company, but my mood has swung the other way entirely. I do not think they ever had a product to begin with. I want my $5 back and my fitbit will only cost $94 and not $99.

YCS09? That's more than 10 months ago. If they can't ship till now, then they will be slow and not add any features to match the competition. Sorry, but if you are in a business with good competitors and you have already collected your customers money, you just don't do this.

Re: WakeMate (YC S09) Shipping Delayed

#13

Post by sync »

maxklein wrote: post #12

I want my money back, and I'm going to request it till they do. I feel cheated - fitbit is shipping, and what the hell is this bullshit about premium analytics?! When I pre-ordered there was no indication that there was going to be a monthly fee - and now they are delayed and can't even say when it will appear. And they are talking of MONTHS of delay? I was really impressed when I first saw the company, but my mood h…

Fitbit had a shipping delay of about a year. Check their blog: http://blog.fitbit.com/

Granted, their preorder was free.

Re: WakeMate (YC S09) Shipping Delayed

#14

Post by nico »

sync wrote: post #13
maxklein wrote: post #12

I want my money back, and I'm going to request it till they do. I feel cheated - fitbit is shipping, and what the hell is this bullshit about premium analytics?! When I pre-ordered there was no indication that there was going to be a monthly fee - and now they are delayed and can't even say when it will appear. And they are talking of MONTHS of delay? I was really impressed when I first saw the company, but my mood h…

Fitbit had a shipping delay of about a year. Check their blog: http://blog.fitbit.com/ Granted, their preorder was free.

And, like so many others, they don't ship outside the US. You can read about it on their FAQ: http://www.fitbit.com/faq#shippingoutsideus

Re: WakeMate (YC S09) Shipping Delayed

#15

Post by csmeder »

maxklein wrote: post #12

I want my money back, and I'm going to request it till they do. I feel cheated - fitbit is shipping, and what the hell is this bullshit about premium analytics?! When I pre-ordered there was no indication that there was going to be a monthly fee - and now they are delayed and can't even say when it will appear. And they are talking of MONTHS of delay? I was really impressed when I first saw the company, but my mood h…

Give the guys a little slack, you might be jumping to conclusions. And we of all people knew the risks with buying a hardware product from a startup.

As far as fitbit being and alternative, it doesn't do wake mates main function: wake you up at the right time.

That said if you want your money back I hope they give it to you hassle free. They missed their dead line and there is no reason they shouldn't try their best to satisfy customers who want their deposit back. Let us know if goes well.

Re: WakeMate (YC S09) Shipping Delayed

#17

Post by asb »

lonestar wrote: post #10

Perhaps they should have announced the monthly fees before the delay. I'm more than a little disappointed to find out that I'm not getting it on time, and that I might unexpectedly have to pay a monthly fee once it does ship.

They've answered this concern on Twitter:

"all the planned features are still free! we've developed some new awesome premium features that we're planning on charging for."

http://twitter.com/wakemate/status/8102380070

Re: WakeMate (YC S09) Shipping Delayed

#18

Post by BRadmin »

asb wrote: post #17
lonestar wrote: post #10

Perhaps they should have announced the monthly fees before the delay. I'm more than a little disappointed to find out that I'm not getting it on time, and that I might unexpectedly have to pay a monthly fee once it does ship.

They've answered this concern on Twitter: "all the planned features are still free! we've developed some new awesome premium features that we're planning on charging for." http://twitter.com/wakemate/status/8102380070

In the email they mention delays due to new innovations -- so basically, I won't be getting my product on time because they were developing a premium service I didn't know about and will now have to pay for to benefit. Doesn't seem right...

Re: WakeMate (YC S09) Shipping Delayed

#19

Post by wheels »

maxklein wrote: post #12

I want my money back, and I'm going to request it till they do. I feel cheated - fitbit is shipping, and what the hell is this bullshit about premium analytics?! When I pre-ordered there was no indication that there was going to be a monthly fee - and now they are delayed and can't even say when it will appear. And they are talking of MONTHS of delay? I was really impressed when I first saw the company, but my mood h…

For the record, YCS09 began 8 months ago and ended 5 months ago.

Re: WakeMate (YC S09) Shipping Delayed

#20

Post by spydertennis »

maxklein wrote: post #12

I want my money back, and I'm going to request it till they do. I feel cheated - fitbit is shipping, and what the hell is this bullshit about premium analytics?! When I pre-ordered there was no indication that there was going to be a monthly fee - and now they are delayed and can't even say when it will appear. And they are talking of MONTHS of delay? I was really impressed when I first saw the company, but my mood h…

I'm really sorry you feel that way. Of course if you want your money back we have no problem refunding your 5 dollars.

We've developed some great premium features in addition to the existing product. The main features are still free.

We're working really hard to get the product out. It's difficult to launch quickly and iterate with hardware and we want the product to be amazing. I can promise that it will definitely be worth the wait!

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