Namecheap changed their UI and ignoring users

Post by gesman » Sat, Nov 28, 2015, 5:16 AM UTC

qohen wrote: post #5

gesman wrote: post #2

Someone at Namecheap decided to change their functional domain management interface into "better" one - driven by javascript, with humongous fonts, message popups and dynamic forms that makes any domain editing and management job a time wasting disaster. Namecheap called it "more user friendly and has a modern design". I thought 1and1 and Godaddy were unbeatable but never expected my favorite namecheap to beat them t…

I thought 1and1 and Godaddy were unbeatable FYI, when renewing a domain with GoDaddy not long ago, I was pleasantly surprised to find their site to have been redesigned -- and useable. (And: in general, GoDaddy has changed course in recent years thanks to a new CEO and the people he brought in. The company has improved technically, they've gotten rid of their sexualized advertising and they've gotten serious about hi…

Did they also dismantled their upsell minefield?

One wrong unnoticed checksbox will leave you with unneeded product or service and with less cash on a recurring basis.

Post by tombstoneweb » Mon, Nov 30, 2015, 11:53 AM UTC

I too have had enough of the silly new UI. Just the fact that you give us no choice to revert back or even give us another option, that tells me you are not caring about your customers. I have to spend too much time trying to figure out what to do with the piece of crap you call a User Interface, not to mention too much time on chat when I can't figure it out.

I am running a business here, I'm not some teenager with a couple of vanity domains. I have over 70 domains I manage not to mention clients I need to please, too bad you don't think the same way.

Since you have given me no choice, I have had to look for alternatives. I will not support Godaddy however I did find another registrar, Namesilo, that has a no nonsense interface that is simple to use and doesn't require scrolling forever to find anything. Namesilo has a much better interface and happens to have better prices, free whois guard and, so far, awesome support.

So, I have begun moving my 70+ domains away from Namecheap. Even if they finally decide to fix their bad UI, I will not return, nor will I suggest your company to any of my clients or colleagues.

Re: Namecheap changed their UI and ignoring users

Re: Namecheap changed their UI and ignoring users