Live data from Hacker News

Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

news.ycombinator.com

1–10 of 60 posts

Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#1
We were a small consulting shop, with quirky and close coworkers. Suddenly (last 3 months) we have brought on an HR manager, a PR manager, a project manager manager, and many more developers.

Everything feels much more... corporate? Overly professional? I am struggling to think of how to describe it. The HR manager scares me, although I am not sure why.

I realize that all of this is my problem, that the issue is how I am reacting to things, not the things themselves. It is not something that anyone is doing wrong, it is just the nature of growth. Several people have quit because they do not like the changes, but I don't really want to quit.

So... does anyone have any experience with this? I guess I just want some advice on how to reframe the situation, so it is acceptable to my preference for casual/personal environments. Or maybe, I just want advice on how to keep things weird while growing.

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#2
Give it time. I've gone through several growth and downsizing periods. Each time the people change and, therefore, the culture.

Afterwards, everyone is kinda feeling out everyone else, both professionally and personally.

The culture usually comes back, in my experience, but with different twists and personalities.

Worst-case scenario, the job starts to feel like one, the joy gets less and less, and you end up looking for another one (of really any size) that had a culture that fits your personality.

You're taking a healthy approach to this already, so let it play out before you back out.

Good luck!

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#3
Change is usually unsettling. It would be probably be worse if suddenly the company removed that many positions when having them was the normal.

That said, there are certain sizes at which organizational structure needs to undergo quantum change. Thresholds I've heard are ~10 [two pizzas], ~30, ~200. This means that some of the change when an organizational structure hits one of these is more or less permanent. That doesn't make it bad. Just permanent.

Good luck.

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#4
>I realize that all of this is my problem

Congrats! This is true wisdom and maturity.

Dive into what you find uncomfortable, try to adopt (or at least foster) new perspectives. Maybe even talk to these new people and share your feelings with them. Luckily for you they're in the soft-skills craft and may have the tools you're looking for at this uncomfortable time.

Your best bet for harmony and comfort is to adapt to the change rather than adhere to old ways. Because, in the end, flexibility is life skill we all need.

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#5
post #3

Change is usually unsettling. It would be probably be worse if suddenly the company removed that many positions when having them was the normal. That said, there are certain sizes at which organizational structure needs to undergo quantum change. Thresholds I've heard are ~10 [two pizzas], ~30, ~200. This means that some of the change when an organizational structure hits one of these is more or less permanent. That…

30 and 100 is a pretty substantial change organizationally.

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#6
It's not only your problem. Growth is almost always painful. I'd suggest you view this as an opportunity on several levels and give it your best! You can help your company a _lot_. Try driving the change! Sit down and have discussions with the leadership team, start reading about organizational models (from classical ones to modern ones) - a good book: http://www.reinventingorganizations.com/ - the most important point is to get everyone conscious about the changes and acknowledge that it takes both time and deliberate effort! Handle it as you'd handle any longer project. Have milestones, action items, retrospectives about it! Phrase your goals (e.g. keeping or working out culture can be one of them). I also find that sitting down together and finding out what's important to you helps a lot - e.g. explicitly stating company-wide values or writing a manifesto. Don't panic :) Realize the power is in your hands also.

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#7
post #3

Change is usually unsettling. It would be probably be worse if suddenly the company removed that many positions when having them was the normal. That said, there are certain sizes at which organizational structure needs to undergo quantum change. Thresholds I've heard are ~10 [two pizzas], ~30, ~200. This means that some of the change when an organizational structure hits one of these is more or less permanent. That…

30 and 100 is a pretty substantial change organizationally.

It depends on how the company is run. If you embrace the changes needed at 30 you're good to go until 150-200 people. If not then yeah, organizational debt will be high enough then that the org will need a good shake up.

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#8
Ask yourself why these new people have been hired - what was the (perceived) gap, what role do they play and why did this role become necessary to the company? Ask them if you can't figure it out - no better way to get to know these new people.

Then, ask yourself and them how you can help. A larger organization has more room for responsibilities and career growth. Others among the original 30 probably feel like you do; see if you can demonstrate leadership by identifying and resolving the conflicts that may arise.

If you don't already do this, start a brown bag series where old and new devs can talk about their work; or just do hack sessions together. It'll help identify mutual strengths and weaknesses. And when the CEO sees your name on the emails going out on this, I guarantee it'll go well for you.

If after your best efforts to evolve, you find that your CEO and exec team is among the 90% who can't manage and execute growth and life becomes hell, all of which will become obvious soon enough, then you quit. But make sure as many as possible of those new employees have good memories of you before you do that.

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#9
It sounds like key 'organisational' people are being put in place so the organisation can transiton to something bigger. This is a good thing, they're there to support you, as you're the core purpose of the organisation.

Take this as an opportunity for yourself. If you have worked in a corporate environment before, you're probably familiar with policies, documentation (not code, organisational), etc. If not, then don't worry.

This is you're chance to shape that from the start.

If you're the owner of a product or part of a product, you have a lot of leverage and power, just don't use it recklessly.

For example: I joined a company with no job descriptions. When the expansion came, I got to write my job description. My department (me) had no Statement of Purpose, so I wrote the Statement of Purpose.

We also had a training course on RACI (basically, a simple way whenever undertaking a task to make sure who is Responsible, Accountable, who should be Consulted, and who should be Informed). It's a simple idea, but well worth keeping in mind whenever doing something because an expansion means the amount of people that need to be 'in the know' changes (in my case, from casual chatting and word-of-mouth) to making sure things were documented in emails. It was different, but it helped.

The good thing is, you're in expansion mode. That means a lot of stuff can flow to you if communication well.

Don't appear self-conceited (not saying you are, just don't appear like that) by getting withdrawn. Given your company was small, the boss or VP is probably close, so let your ambition (be it a specialist, manager of a product or part of a product, etc) be known to them.

Things can stay casual and personal, but with more and more people, things will go wrong if issues don't get documented and followed-up more formally (from feature changes to un-communicated personal leave), simply as there's many more people who will be out-of-the-loop and uninformed of events.

The transition phase was the worse for me, as others just didn't get it. There'd be a face-to-face conversation I'd not be involved in, because others were used to the 'old way' and then things would escalate because someone key was out-of-the-loop and I'd get a question from the GM 'why was this not done?' It was a pain. But you can get through it sooner if you adapt sooner.]

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#10
It's your problem.

See it positive:

- The company is growing

- You guys do something right

- The CEO is doing something right

- Fast growth or just growth is never easy for an organization

- But if everybody is proactive and empathic then you make it easier for the organization and all folks involved

=> Go out, see new opportunities and be proactive—growth brings always new opportunities for everyone

It's you and your inner fear of change. You fear the loss of the good old times.

EDIT: Why do people downvote so fast on HN? I wrote a positive post and a get an instant downvote.

Post reply on HN