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Google engineer writing Amazon reviews on USB-C cables that don't work

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Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#101
post #7

It would physically pain me to work at a company that sells defective equipment. I'd like to see amazon just develop in-house testing for certain types of stock. Cables, power supplies...

I don't want to pay for that. I would like Amazon to provide better access to searching for and sorting commodity items. (and to remove from inventory defective ones on a limited basis) For example, I'm searching for the least expensive bulk CR123A batteries. I'd like to sort by price per battery and buy the lowest with at least 3 stars. A fairly simple request. But you can't. Amazon lacks (in most cases) per unit pr…

That's brilliant. Unit pricing would be a great sort option.

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#102

What I find interesting here is that Benson is essentially using his employer as a reputation guarantor. I guess depending on the company's HR that could fall either way of a) This is great, we're getting nice PR b) Mr Benson, we need to have a quiet word about what it is you do here and what Google is not in the business of. Really interesting. edit: I assumed this is part of his job. I just find the publishing of t…

I would think it's probably sponsored in that they want their customers who buy cables for their pixel and Google stuff from Amazon to have a good experience and actually get working stuff.

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#103

The current rhetoric when it comes to the failings of online reviews is to point at fraudulent reviews. I posit that, rather, it's the lack of weighting reviews by the expertise of the reviewers. Clearly the reviews of a hardware engineer at Google should have more weight to them than an average consumer (on products like this), because as bkmartin points out, the average consumer has no idea as to the true quality o…

One problem I have with Amazon reviews is this type :

"Just got the product, arrived really quick. It worked when I tried it a minute ago, 5 stars."

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#104

These reviews took me back (and made me laugh). They have the same to-the-point-and-technically-correct tone as code reviews internal to Google. In all seriousness though, these are important for a non-obvious reason: Nexus 6x devices don't ship with USB2-USB3 adapters (they only have a USB3 cable with a wall charger). So ... anyone who wants to hook up their Nexus 6x to a laptop will almost certainly to Amazon to bu…

Moment of irony when I realized my new Nexus is the only Android device I own, that I cannot develop apps on. Short of sending apk's over wifi to sideload. (Because of the USB)

Looking forward to laptops with USB C connectors.

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#105

What I find interesting here is that Benson is essentially using his employer as a reputation guarantor. I guess depending on the company's HR that could fall either way of a) This is great, we're getting nice PR b) Mr Benson, we need to have a quiet word about what it is you do here and what Google is not in the business of. Really interesting. edit: I assumed this is part of his job. I just find the publishing of t…

> If/when I evaluate software for a solution as part of my job, I wouldnt dream of publishing my findings and referencing my employer - but I like what Benson has done.

I think that's the whole point - for Google to chime in on cable quality so that customers know what to buy for their Google devices.

I'm guessing that Google saw that a large percentage of their customer support issues were caused by poor cable quality, and that most of their customers bought their cable from Amazon.

This seems like a way for Google to pre-empt that customer support cost by making sure their customers are buying cables that they know are good.

Most of the time other companies hand-wave their way around this problem by offering 1st-party cables (usually at a fairly high price).

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#106

I see no reason why to buy anything but Anker. I once tried to purposely destroy an Anker MicroUSB cable (bought a 5 pack that had three 3ft, one 6ft, one 1ft, didn't need the 1ft), by grabbing the head of it with clamping pliers and yanking the fuck out of it with the cable wrapped around my hand, and bending it to near 180 degrees repeatedly for about 5 minutes. I could not kill it without straight up taking wire c…

I've also started buying Anker exclusively. Their chargers work with every device at full-rate, and their cables are decent. I have had the clips break on a couple of MicroUSB cables, including the 1ft from a similar 5-pack. I had my phone attached to a battery pack and stuffed both in my pocket. The stress of bending the cable in strange directions messed up the clips on the cable. Not quite bulletproof, but not bad…

> Not quite bulletproof, but not bad (and I was lucky I didn't damage the phone instead).

This is one reason why I don't mind if the cables aren't that difficult to break. I'd rather the cable break than my devices.

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#107

What I find interesting here is that Benson is essentially using his employer as a reputation guarantor. I guess depending on the company's HR that could fall either way of a) This is great, we're getting nice PR b) Mr Benson, we need to have a quiet word about what it is you do here and what Google is not in the business of. Really interesting. edit: I assumed this is part of his job. I just find the publishing of t…

Yes, this is a giant NO NO at most big companies.

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#108

I see no reason why to buy anything but Anker. I once tried to purposely destroy an Anker MicroUSB cable (bought a 5 pack that had three 3ft, one 6ft, one 1ft, didn't need the 1ft), by grabbing the head of it with clamping pliers and yanking the fuck out of it with the cable wrapped around my hand, and bending it to near 180 degrees repeatedly for about 5 minutes. I could not kill it without straight up taking wire c…

I have never heard of this company before. Thank you for the comment.

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#109

I see no reason why to buy anything but Anker. I once tried to purposely destroy an Anker MicroUSB cable (bought a 5 pack that had three 3ft, one 6ft, one 1ft, didn't need the 1ft), by grabbing the head of it with clamping pliers and yanking the fuck out of it with the cable wrapped around my hand, and bending it to near 180 degrees repeatedly for about 5 minutes. I could not kill it without straight up taking wire c…

As someone who also owns and recommends several Anker products, I do have a counterexample: A microUSB cable I bought about a month ago has gotten it's locking pins stuck in the retracted position somehow, and no longer secures itself inside the port. Not a common case, of course, but they're not infallible.

That's the standard failure mode for a lot of the monoprice micro-USB cables, it's annoying as hell.

Re: Google engineer writing Amazon reviews on USB-C cables that don't work

#110
post #59

I'm trying to think if there's anyone else that's doing something similar. I remember a while back I was really impressed by "NLee the Engineer"'s reviews[1] on lights/batteries. There's also a reviewer Sporty[2] who's done a fair number of reviews on SD cards. I took a quick look at Amazon's Hall of Fame/Top Reviewers, but sadly, it seems to prize volume vs quantified/focused cross-sectional reviews. [1] http://www.…

I bought a real piece of garbage battery charger as a result of one of that NLee guy's detailed reviews. Super unimpressed.
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