It was a fantastic machine. Unfortunately Commodore all the way through (from long before the Amiga) was an absolute dysfunctional disaster of a company, and it was a miracle they lasted as long as they did (and a testament to the calibre of people that kept saving the company from self-inflicted wounds)
The biggest problem being perpetual under-investment in R&D, and management meddling that systematically whittled away at the lead they once had. E.g. the archetypical example is the Amiga4000. On one hand it is the "flagship"; the biggest, fastest classic m68k Amiga produced.
On the other hand, it arrived late, was ridiculously expensive, and was slow for what was there. The problem? New management wanted to start all projects over from scratch and put their stamp on them.
IDE, for example, was suddenly pushed onto engineering. Without understanding that the Amiga used SCSI for a reason: IDE of the time loaded the CPU too much. Fine on a single-tasking OS, or on machines with more CPU, but the Amiga was built around offloading everything. It was the only thing that kept it competitive in the face of mounting problems for Motorola with upping the speed of the M68k range (work was underway to evaluate alternative CPUs; PA-RISC was the lead contender at the time; in the end Commodore went bankrupt before making a decision, and third parties chose PPC).
The A4000 was the result: IDE dragging down IO performance; a broken memory sub-system due to rushed redesigns; a butt-ugly case compared to the sleek A3000, and trying to compensate for the other problems by going for a 68040, but going "cheap" and picking one of the slower versions and yet stil ending up too expensive.
The truly crazy thing, though, is that as they were doing this, the "A3000+" was pretty much done. It didn't have quite as fast a CPU, but was a step up from the A3000. It had AGA (the last custom chips that the A4000 also got), and a range of other improvements, such as a DSP providing high-end sound (8x CD quality channels), and that could also double as a built in modem. And it kept SCSI...
The best part? It was far cheaper than the A4000, and would've been ready much faster. Of course Commodore had to axe it...
Being a fan of the Amiga at the time was painful...