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My Livecoding.tv account deletion saga

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Re: My Livecoding.tv account deletion saga

#151

Post by iaw »

jamiegreen wrote: post #59
drakonka wrote: post #31

It looks like Livecoding have now updated my profile for me, to claim I am "spamming them": https://www.livecoding.tv/lazer/

Hi drakonka, I have only just found out about this, and was until now not aware of what happened. I don't know why my cofounder Michael marked you as spam, and I will ask him to contact you. I can only apologise for the handling of your account deletion, it really is not acceptable that it took so long, so we will make it a priority to improve this.

Could you elaborate on why her page was edited after your comment to correct the typo on your website's name?

It seems a little strange that that was the course of action taken here.

Re: My Livecoding.tv account deletion saga

#152

Post by evolve2k »

tylerlh wrote: post #61
drakonka wrote: post #31

It looks like Livecoding have now updated my profile for me, to claim I am "spamming them": https://www.livecoding.tv/lazer/

Does YC not provide any kind of guidance or coaching around customer support and PR to founders during the program? Seems like that should be a really important topic, given how situations like this impact not only the reputation of the startup, but also YC itself.

I would think it is just a good use of YC resources towards protecting capital investment to remind founders not to invite public ridicule when none needs to have occurred.

Re: My Livecoding.tv account deletion saga

#153

Post by minimaxir »

Mithaldu wrote: post #150
makomk wrote: post #138

Earlier quoted context omitted.

Remember, pg has defended a YC company's sleazy tactics for bundling unwanted software in installers (including disguising the choice to install them as an ordinary EULA acceptance scheme, which he whitewashed as confirming that they wanted to install the software) and even that didn't do them any real damage.

Which company, which software?

InstallMonetizer.

https://news.ycombinator.com/item?id=5092711

Re: My Livecoding.tv account deletion saga

#154

Post by Exuma »

jamiegreen wrote: post #59
drakonka wrote: post #31

It looks like Livecoding have now updated my profile for me, to claim I am "spamming them": https://www.livecoding.tv/lazer/

Hi drakonka, I have only just found out about this, and was until now not aware of what happened. I don't know why my cofounder Michael marked you as spam, and I will ask him to contact you. I can only apologise for the handling of your account deletion, it really is not acceptable that it took so long, so we will make it a priority to improve this.

Hi, how is your company such an absolute colossal failure? Reading the replies of this thread, it keeps getting worse and worse. You should be doing a hell of a lot more than "ask him to contact you". DELETE THE FUCKING ACCOUNT!

Re: My Livecoding.tv account deletion saga

#155

Post by ilogik »

_xhok wrote: post #132
jamiegreen wrote: post #59

Earlier quoted context omitted.

Hi drakonka, I have only just found out about this, and was until now not aware of what happened. I don't know why my cofounder Michael marked you as spam, and I will ask him to contact you. I can only apologise for the handling of your account deletion, it really is not acceptable that it took so long, so we will make it a priority to improve this.

If I may allow myself a guess, possibly the line of thought at livecoding.tv, given the other examples of banned users on your site, and given the lie about the cron job, is that these are merely moronic, worthless customers you're alienating that you wouldn't want on your site anyway. Perhaps you think (thought?) that this is another such instance. This is not the case. You've created a huge leak in your potential e…

I'd also add that this is probably the worst time for them to do sit like this, considering twitch is launching twitch creative

Re: My Livecoding.tv account deletion saga

#156

Post by notabot »

jamiegreen wrote: post #59
drakonka wrote: post #31

It looks like Livecoding have now updated my profile for me, to claim I am "spamming them": https://www.livecoding.tv/lazer/

Hi drakonka, I have only just found out about this, and was until now not aware of what happened. I don't know why my cofounder Michael marked you as spam, and I will ask him to contact you. I can only apologise for the handling of your account deletion, it really is not acceptable that it took so long, so we will make it a priority to improve this.

Wow, this is unbelievable. More than two hours have passed and the page is still live. Someone even fixed the typo, which is even more insulting.

Re: My Livecoding.tv account deletion saga

#157

Post by rasz_pl »

minimaxir wrote: post #11

It's worth noting that when Livecoding.tv first launched, you were forced to register and log-in to watch any videos. It took an entire thread on Hacker News to force the founders to backpeddle once they were caught: https://news.ycombinator.com/item?id=9800321 This isn't the first YC startup I've seen with such blatant "growth hacking" tactics, and it's disappointing.

what do you mean were? I cant watch anything without creating account.

Re: My Livecoding.tv account deletion saga

#158

Post by DanBC »

tptacek wrote: post #140
austenallred wrote: post #91

Earlier quoted context omitted.

Because the founders suck at dealing with users. YC doesn't run your company for you.

Yes, but I had the same thought; along the lines of "does YC really have to do a dinner where someone comes in and tell the batch's founders not to try to make examples of customers/users that are annoying them, because they will look ridiculous at best and, as in cases like this, actively malignant at worst"? Is that really a lesson YC needs to teach?

It doesn't need to be a dinner, but a nice blog post would possibly help. It's not as if this is the first boneheaded response from a YC funded company, and it's YC's name that gets linked to this sub-optimal behaviour.

That "break the rules" post got around. Maybe there needs to be a "but don't be a massive jerk to ex customers" follow up post.

Re: My Livecoding.tv account deletion saga

#159

Post by DanBC »

kuschku wrote: post #21
drakonka wrote: post #17

Earlier quoted context omitted.

Unfortunately at this point that redirect back to home on login that I discovered after changing my password is still there, so I doubt I can change any part of my account details now; it's just going to sit there until they decide to actually delete it (if ever). But I did manage to change the profile description and stream title to make it clear that I am waiting for the account to be deleted before the redirect wa…

Suggestion: Write a Cease and Desist letter to Livecoding.tv (Livecoding Ltd) 20-22 Wenlock Road London, N1 7GU England That should get them to stop. A letter such as this costs less than a Euro, and means they have no excuse not to act on it. Otherwise you can try sending them a fax, that usually also has better chances at success with businesses. ---------------- I kinda want to move my twitch streams over to livec…

Wait what, they're in the UK?

This is clearly data protection stuff. I've taken screen shots and poked the information commissioner.

Re: My Livecoding.tv account deletion saga

#160

Post by deadcoding »

Huh, I saw this livecoding site advertised here by the founders, seemed like a great idea and I hoped it would kick off. Sad to see the administration is unprofessional. I wonder how people can fail so hard at public relations. If they didn't want to delete her account all it would have taken is a "Sorry, accounts can't be deleted from livecoding.tv". Instead they had to turn this into something that destroys the reputation of their new site.
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