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My Livecoding.tv account deletion saga

liza.io

131–140 of 469 posts

Re: My Livecoding.tv account deletion saga

#131

It looks like Livecoding have now updated my profile for me, to claim I am "spamming them": https://www.livecoding.tv/lazer/

Hi drakonka, I have only just found out about this, and was until now not aware of what happened. I don't know why my cofounder Michael marked you as spam, and I will ask him to contact you. I can only apologise for the handling of your account deletion, it really is not acceptable that it took so long, so we will make it a priority to improve this.

"Hey, I just learned my cofounder Michael assaulted you. I will ask him to contact you again!"

this is too good, it could only get better if you could somehow manage to slip "soon" in your reply.

Re: My Livecoding.tv account deletion saga

#132

It looks like Livecoding have now updated my profile for me, to claim I am "spamming them": https://www.livecoding.tv/lazer/

Hi drakonka, I have only just found out about this, and was until now not aware of what happened. I don't know why my cofounder Michael marked you as spam, and I will ask him to contact you. I can only apologise for the handling of your account deletion, it really is not acceptable that it took so long, so we will make it a priority to improve this.

If I may allow myself a guess, possibly the line of thought at livecoding.tv, given the other examples of banned users on your site, and given the lie about the cron job, is that these are merely moronic, worthless customers you're alienating that you wouldn't want on your site anyway. Perhaps you think (thought?) that this is another such instance. This is not the case. You've created a huge leak in your potential enthusiastic user base, which now consists of "programmers willing to stream their content who also happen not to be HN readers."

Mistakes happen. Many startups have survived bad publicity on HN. Your actions have not ensured you a spot in this roster. Even generously overlooking the juvenile behavior of your cofounder and ban messages, the narrative of livecoding.tv stored in the collective brain of HN is now "fails to respond to user and petulantly refuses to apologize for seven hours."

The best thing you can do right now is to identify the responsible individual in your company, apologize specifically, and abjectly, as a company, on behalf of this individual, remove all the ban messages, delete OP's account, explain how a cron job came to enter the story, and both explain and apologize for why this took two hours to resolve after you heard about it.

(Disclaimer: I was about to sign up for livecoding.tv for similar reasons as OP just yesterday. I'm disappointed to know this might've happened to me.)

Re: My Livecoding.tv account deletion saga

#133
post #61

Earlier quoted context omitted.

Does YC not provide any kind of guidance or coaching around customer support and PR to founders during the program? Seems like that should be a really important topic, given how situations like this impact not only the reputation of the startup, but also YC itself.

YC isn't going to run your company for you. This isn't a YC problem.

A YC startup annoyed, failed to follow an account deletion request of, lied to, wrongfully accused of spamming, and doxxed a female user.

Well, if it's not a YC problem, it should very well become one.

Re: My Livecoding.tv account deletion saga

#134

It looks like Livecoding have now updated my profile for me, to claim I am "spamming them": https://www.livecoding.tv/lazer/

Hi drakonka, I have only just found out about this, and was until now not aware of what happened. I don't know why my cofounder Michael marked you as spam, and I will ask him to contact you. I can only apologise for the handling of your account deletion, it really is not acceptable that it took so long, so we will make it a priority to improve this.

On the about page Michael is described as

customer‑focused ... and professional

Might want to re-think that too.

Re: My Livecoding.tv account deletion saga

#135

Obviously what Livecodings Michael is pulling is some high level disgusting BS. Still some metacognition is in order. I highly recommend "Men Are from Mars, Women Are from Venus" > so in reply to “how often?” the answer was basically “not often”. At some point it got pretty frustrating to keep receiving these emails, but whatever. >I let them know that their last “soon” was over a week ago with no clarification of wh…

That's a misrepresentation though.

There's a difference between polite white lies and malicious lies. In addition, there's a difference between free users lying when they are approached unasked and a service lying about your personal data.

Comparing them is disingenuous because they really aren't comparable. A more comparable thing would be if she asked them "Do you have plans to implement a way to batch-delete videos" and they responded with the fine white lie of "I've made sure our technical team is aware of this feature request, thanks" rather than "no, buzz off".

Any time a user makes a request to a service, especially regarding personal data, it better be answered honestly and well.

Re: My Livecoding.tv account deletion saga

#136

Earlier quoted context omitted.

DICE.COM EMPLOYEE SPAMMING LIVECODING.TV Liza Shulyayeva banned for spamming. WORKS FOR DICE.com and is just spamming Livecoding.tv BANNED FROM LIIVECODING.TV FOR SPAMMING BANNED FROM LIIVECODING.TV FOR SPAMMING+ BANNED FROM LIIVECODING.TV FOR SPAMMING ...did they mispell their own startup in their vandalism? Also, per her LinkedIn, the OP works for DICE the game-development studio (subsidiary of EA, made Battlefield…

In the last 30 minutes they fixed the misspelling but kept the text as it is. This means someone is currently following this problem and thinks they are in the right by doing this.

[deleted]

Re: My Livecoding.tv account deletion saga

#138
post #118

Earlier quoted context omitted.

YC isn't going to run your company for you. This isn't a YC problem.

Will it will become a YC problem with all the bad PR.

Remember, pg has defended a YC company's sleazy tactics for bundling unwanted software in installers (including disguising the choice to install them as an ordinary EULA acceptance scheme, which he whitewashed as confirming that they wanted to install the software) and even that didn't do them any real damage.

Re: My Livecoding.tv account deletion saga

#139
post #89
post #61

Earlier quoted context omitted.

Does YC not provide any kind of guidance or coaching around customer support and PR to founders during the program? Seems like that should be a really important topic, given how situations like this impact not only the reputation of the startup, but also YC itself.

"but I can tell things like when people are BSing, how tough they are, if they get along, and surprisingly often, considering I only have 10 minutes to observe them, whether they're good people or not." - Jessica Livingston So, yet another win for Jessica's infallible intuition! Maybe these guys can get together with the Homejoy team and create something really special.

[deleted]

Re: My Livecoding.tv account deletion saga

#140
post #55

Earlier quoted context omitted.

Can anyone please explain to me why a YC company is making such a terrible name for themselves at a website which is literally FULL with people, who they should aim at building positive image with. I am pretty sure that over 70% of their users have at least a username in this community. I hardly have ever seen a worse way to respond to a marketing crisis. edit: Now the answer of the co-founder(you can find it below)…

Because the founders suck at dealing with users. YC doesn't run your company for you.

Yes, but I had the same thought; along the lines of "does YC really have to do a dinner where someone comes in and tell the batch's founders not to try to make examples of customers/users that are annoying them, because they will look ridiculous at best and, as in cases like this, actively malignant at worst"? Is that really a lesson YC needs to teach?
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