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What’s Really Killing Digital Health Startups

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Re: What’s Really Killing Digital Health Startups

#21
post #7
post #4

Digital health is difficult since: 1. [B2B] Providers/enterprises aren't willing (or able) to integrate into legacy systems 2. [B2C] Consumers see their futures selves as strangers [1], and most aren't willing to put in time now to prevent something that may or may not happen in the future (e.g. sickness) Which is sad, because this is a huge area for tech to have a meaningful impact on lives. There are definitely som…

I wonder if part of the B2C difficulty is that insurance pays for most healthcare but (with a few exceptions) not for the lifestyle choices that would reduce healthcare costs. If there was more of an emphasis on preventative measures that insurance paid for, I wonder if it would be different.

One of the biggest barriers to preventative healthcare is that it doesn't pay -- at least not quickly enough to make business sense for an insurer. There's a famous paper that looked for cost-saving interventions in preventing heart attacks and strokes, and it concluded:

"As they are currently delivered, almost all of the prevention activities are expensive. If applied fully, using current protocols and the reference assumptions about costs (Table 2), they would increase health care costs by $8.5 trillion over 30 years (Table 3), or $283 billion per year, or $1700 per person per year (data not shown). The only cost-saving activity is smoking cessation."

You can read the full paper here. It's from 2008, so perhaps some entrepreneur will be able to find the breakthrough that finally bends the cost curve: http://circ.ahajournals.org/content/118/5/576.short

Re: What’s Really Killing Digital Health Startups

#22
post #4

Digital health is difficult since: 1. [B2B] Providers/enterprises aren't willing (or able) to integrate into legacy systems 2. [B2C] Consumers see their futures selves as strangers [1], and most aren't willing to put in time now to prevent something that may or may not happen in the future (e.g. sickness) Which is sad, because this is a huge area for tech to have a meaningful impact on lives. There are definitely som…

The amount of data is also a huge challenge. The HL7 "standard" for patient data exchange is huge - thousands of potential data points with tens of thousands of options. The IDC-10 code set allows more than 14,400 different codes. And that's just the tip of it: https://en.wikipedia.org/wiki/ICD-10

The US ICD-10 Clinical Modification (ICD-10-CM), for instance, has some 68,000 codes. The US also has the ICD-10 Procedure Coding System (ICD-10-PCS), a coding system that contains 76,000 codes not used by other countries

The size of some data also makes exchanging it difficult. A typical MRI image is 5-10 MB with sometimes over 1,000 images in a set, and some patients will receive multiple MRIs over the course of treatment.

Scale that to millions of people, and you have some idea what larger healthcare networks are dealing with (and why the VA system has had so much trouble).

Note that this data also has to be _perfect_. Incorrect or missing data can cause real harm to real people (and serious legal trouble for the company that fucks up).

Re: What’s Really Killing Digital Health Startups

#23

To think that your startup can "disrupt" an industry that has the spending equivalent to that of the GDP of an entire country is a fool's game. Most need to focus on longevity versus strategizing a quick exit. Also, I worked for one, been part of the contract negotiations and have seen at first hand the difficulty many face trying to deal with providers and payors. Shameless plug, I'm available for HIPAA consulting i…

Could I talk to you about a project I'm developing? It's marketing solutions for healthcare practices, ideally connected to EMR and IT systems. Would love to hear your thoughts and advice.

Email is in my bio.

Re: What’s Really Killing Digital Health Startups

#24

Having done exactly this type of integration with legacy systems I think a point that gets glossed over is that it's the startups themselves who are full of engineers who think that the whole world has moved on to using NoSQL Node.js RESTful JSON APIs in the cloud (that buzzword soup was intentional) when the reality is that the majority of established businesses are using unsexy and what they would consider to be "l…

What's really killing digital health startups: failure to do due diligence.

Re: What’s Really Killing Digital Health Startups

#25
No discussion about APIs in health care EMRs would be complete without mentioning HL7's new FHIR protocols: REST-ful web service endpoints for HL7 health data. It makes developing applications with these standards much easier.

But that's only one piece. You need business relationships to even connect to the EMR in the first place. I think the problem with breaking into this industry is: (1) Huge incumbents with tons of cash who have shown they will spend a lot of money to smear each other, buy out smaller companies, or just implement the new feature in their own system. (2) Excessive government regulation which makes it hard to play in this area legally and makes everyone afraid to work with you.

I had a couple friends pitch me a medical-related startup idea a few years ago and I declined. They didn't last long before some bigger player came and implemented their idea thus stealing their customers.

Also, the article mentions reinventing the wheel of integration libraries. Having open APIs will not magically solve all problems. It mentions Kareo and says they are building out their own EHR. THAT is reinventing the wheel. An EHR is mega-huge. It has tons of modules and for the main vendors takes 18 months to 2 years or so to configure it to the satisfaction of all parties. It sounds like the advocated world is to have lots of small "open platform" companies re-invent the wheel by making a new EHR module-by-module but with different startups inter-operating instead of locking each other out. You realize that all the major vendors today started like that? They were all first one module and gradually added more. Why do you think hospitals tend to buy the integrated software to replace myriads of independent legacy systems? If you can't fully understand that and articulate why your "open platform" would be better then you're going to fail.

Re: What’s Really Killing Digital Health Startups

#26
Give me a fucking break. HIPAA compliance is actually an issue. Published APIs may have benefits to businesses, but what is the benefit to the patients? He claims this hurts patients when his only evidence is his company couldn't cut it. HIPAA was written in the interest of patients who don't want the entire world to know they are HIV positive or have had 5000 sex partners because they are a sex worker or whatever. Lives can be ruined by leaving that kind of info flapping in the wind. Furthermore, federal fines for not complying can be painfully high.

If you don't want to deal with HIPAA and take it very seriously, then stay out of this space. You aren't worthy.

Re: What’s Really Killing Digital Health Startups

#27
BTW, while I would love to improve the healthcare industry and I wish you the best of luck, I don't think software is the primary problem. Sure, it is very expensive and always 10 years out of date. But the real problem is government and the payer model.

I'm excited to see where retail clinic initiatives like CVS's go, since that's actually a real change to how I, the patient, get care. Instead of consulting my insurer's website to find out what clinics they accept then calling up to make an appointment in a busy doctor's schedule, if I could instead just walk into the store and get what I need like I could any other product that would increase the convenience by enough that I might use it to keep healthy rather than to fix myself when I'm very sick.

We need ways for companies to compete in giving the most convenient service at the best prices. We need full price transparency. We need the prices to be things people could actually pay. (Insurance was originally for catastrophic care where the cost for a major illness or surgery would get too high.) Having prices so high that only insurers can pay them means only insurers DO pay them and since hospitals and clinics know this they can charge whatever they want.

(I once went to a dentist who advertised cheap wisdom tooth removal. I found out the way he did it was send a huge bill to the insurance and whatever the insurer declined to pay he would just forgive. Basically he is kinda willing to work for free but take as much as he can possibly get from the entity that has the deep pockets.)

Re: What’s Really Killing Digital Health Startups

#28

No discussion about APIs in health care EMRs would be complete without mentioning HL7's new FHIR protocols: REST-ful web service endpoints for HL7 health data. It makes developing applications with these standards much easier. But that's only one piece. You need business relationships to even connect to the EMR in the first place. I think the problem with breaking into this industry is: (1) Huge incumbents with tons…

FHIR is probably the best hope that we've got. I am biased of course, but I've bet a few years of my life on it. :)

Happy to help anyone learn more about the spec @medhacker

[1] http://www.annemergmed.com/article/S0196-0644(15)00226-7/ful...

Re: What’s Really Killing Digital Health Startups

#29
post #10

Earlier quoted context omitted.

What lifestyle changes would an insurer pay for--at least without very intrusive lifestyle monitoring? (Which will increasingly be possible to do whether it's done or not.) There are often discounts for gym memberships and the like. And annual physicals are typically paid for.

I'm genuinely not sure. Paying for gym memberships, FitBits, and things to get people exercising could be one option. Or maybe insurers could use extra incentives to encourage people to get flu shots or regular checkups?

One thing ACA did which at least is plausibly useful (though whether it'll move any statistics remains to be seen) is to include an annual physical plus all CDC-recommended vaccines with $0 billed-to-patient cost. So even if you otherwise have a high-deductible plan, you don't pay a copay or deductible for those services. This isn't quite an active incentive, but it's an attempt to remove the price disincentive, with the hope that'll result in higher vaccination rates (the flu vaccine is included).

Re: What’s Really Killing Digital Health Startups

#30
"This kind of behavior by incumbent vendors leaves a lot of young digital health startups at risk of not being able to scale fast enough before their seed rounds dry up."

And the incumbent vendor would say ... "so what?" Why would they care that young startups can't gain traction? What's in it for them? Pretty much nothing, from what I can see.

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