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Ask HN: Review Our App (http://www.InstantLoop.com)

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Ask HN: Review Our App (http://www.InstantLoop.com)

#1

Post by theandym »

We built an app that allows businesses of any size (and individuals) to find out what people think. InstantLoop calls your customers with the questions you want answered and then displays the results in easy to read graphs to help you make better decisions about your business.

http://www.InstantLoop.com

This project started back in November at Atlanta Startup Weekend where we launched the initial version in ~48 hours. Since then 4 of the initial team members have continued development on the app. We have increased stability, rebranded (the product was initially Voicify.me), redesigned the entire site and app UI, and have begun adding features.

We are targeting businesses who would benefit from customer feedback but do not have an IVR system designed to poll their customers. In addition we feel it would be useful for political campaigns, sports organizations, and various other groups who need to get feedback from their contingent.

In the interest of gauging our market we are eager to launch what we have as a beta product and get feedback on what additional features customers need most.

Is this something you see value in? Are there particular features you think would enhance the product? We would appreciate any and all feedback.

Re: Ask HN: Review Our App (http://www.InstantLoop.com)

#5

Post by ericclemmons »

sync wrote: post #3

Calling my customers? I usually hang up right away for these spam calls... it doesn't seem like the best idea to annoy my customers with any calls like this.

They apparently let you customize the call that goes out with your own voice (http://www.instantloop.com/features/)

This seems like a good idea for being able to poll customers in a somewhat anonymous, yet personalized, way to gather better feedback than what you'd get if you just sent an email with "Now that your project is complete, are you satisfied with out services?"

I don't have a large enough clientele to take advantage, but I certainly see the usefulness of it.

Re: Ask HN: Review Our App (http://www.InstantLoop.com)

#6

Post by ericclemmons »

davidjairala wrote: post #4

The idea seems original and the site's looking well, however you might wanna make the "Free Trial" button a little more visible by placing it near the top of the page.

It took me a minute to realize what you were talking about, but you're referring to the "Free Trial" in the footer?

The "Try Now (with a $2.00 credit)" is equivalent and the first thing I noticed. When I navigated to the pricing page, it says "10cents per customer feedback". I'd suggest A/B testing the difference between the dollar incentive and the "20 customers' feedback free" incentive. $2 ain't squat for a startup, but being able to hit up my last 20 clients for free? Nice.

Re: Ask HN: Review Our App (http://www.InstantLoop.com)

#7

Post by theandym »

sync wrote: post #3

Calling my customers? I usually hang up right away for these spam calls... it doesn't seem like the best idea to annoy my customers with any calls like this.

There are larger companies who have custom built IVR systems dedicated to polling their customers regarding business interactions. The idea behind InstantLoop is to make that same capability available to anyone, with no upfront cost.

Re: Ask HN: Review Our App (http://www.InstantLoop.com)

#8

Post by Lior »

Larger companies need such a system due to sheer volume and faceless interactions with the customers. Smaller firms better have a good idea what your client is up to without a survey/poll. The only target audience that makes sense to me is smaller businesses that do not have a long term relationship with the client. For that its perfect, except I have no one to test it on.

You can also branch out as a notification service that tracks acknowledgment, (Doctors appointment reminder service, etc...)

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