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Didn’t Homejoy Shut Down?

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Re: Didn’t Homejoy Shut Down?

#141

Post by bigtones »

aarontcheung wrote: post #125

I'm one of the founders of Homejoy. I'm still very passionate about the home service space. After leaving Homejoy, I started FlyMaids, where we're exploring a few different angles on the space. We recently acquired the customer and service provider data from Homejoy. We're a small team that has been focused on moving quickly while bootstraping. We tried to quickly test different approaches, but we realize now that we…

And when I say "testing different approaches" I mean:

* completely ripping off competitor business websites

* throwing PCI compliance and SSL encryption out the window

* generally treating our VC money purchased customers from our old firm like commodity dirt.

This one is gonna be a winner for sure.

Re: Didn’t Homejoy Shut Down?

#142

Post by birken »

aarontcheung wrote: post #125

I'm one of the founders of Homejoy. I'm still very passionate about the home service space. After leaving Homejoy, I started FlyMaids, where we're exploring a few different angles on the space. We recently acquired the customer and service provider data from Homejoy. We're a small team that has been focused on moving quickly while bootstraping. We tried to quickly test different approaches, but we realize now that we…

In my experience, life is easier when you admit your mistakes without business speak, and just take the blame (for example: "I" instead of "We"). I've written a lot of mea culpas for mistakes which impacted customers, and the more direct and transparent I was, the better responses I always got.

You made a mistake, you know you made a mistake. Admit it, apologize, and move on. Your excuses or context probably aren't going to help your cause.

Re: Didn’t Homejoy Shut Down?

#143

Post by shashashasha »

aarontcheung wrote: post #125

I'm one of the founders of Homejoy. I'm still very passionate about the home service space. After leaving Homejoy, I started FlyMaids, where we're exploring a few different angles on the space. We recently acquired the customer and service provider data from Homejoy. We're a small team that has been focused on moving quickly while bootstraping. We tried to quickly test different approaches, but we realize now that we…

What are the differences between Homejoy, FlyMaids, and Homeaglow?

Are they all incorporated as the same entity, or are they all separate?

Are different founders of Homejoy working on different angles?

Re: Didn’t Homejoy Shut Down?

#144

Post by [deleted] »

nedwin wrote: post #133
aarontcheung wrote: post #125

I'm one of the founders of Homejoy. I'm still very passionate about the home service space. After leaving Homejoy, I started FlyMaids, where we're exploring a few different angles on the space. We recently acquired the customer and service provider data from Homejoy. We're a small team that has been focused on moving quickly while bootstraping. We tried to quickly test different approaches, but we realize now that we…

Are any of the other cofounders or team joining you in FlyMaids?

[deleted]

Re: Didn’t Homejoy Shut Down?

#145

Post by chris_wot »

pavel_lishin wrote: post #54
chris_wot wrote: post #27

Earlier quoted context omitted.

So hold on... If we can work out how they encoded those activation URLs, or someone intercepts the email then they can get full access to anyone's account? I have zero sympathy for HomeJoy. They failed, which is something I can gave sympathy for. But they sold all their customer's private data without notifying them of this fact, and caused major security concerns in the process!

We don't actually know what happened here. It could have been just one founder doing something shady; it could have been a hack; it could be something we can't imagine yet. Let's not break out the pitchforks until we know who to point them at.

Actually, I'm breaking out the pitchforks. One of the requirements for PCI compliance is that you do NOT hold credit card data for any longer than absolutely required. Given HomeJoy was not doing any more billing of credit cards, these should have been removed from their system.

Re: Didn’t Homejoy Shut Down?

#146

Post by webo »

shashashasha wrote: post #143
aarontcheung wrote: post #125

I'm one of the founders of Homejoy. I'm still very passionate about the home service space. After leaving Homejoy, I started FlyMaids, where we're exploring a few different angles on the space. We recently acquired the customer and service provider data from Homejoy. We're a small team that has been focused on moving quickly while bootstraping. We tried to quickly test different approaches, but we realize now that we…

What are the differences between Homejoy, FlyMaids, and Homeaglow? Are they all incorporated as the same entity, or are they all separate? Are different founders of Homejoy working on different angles?

and cleanerconnect.com

Re: Didn’t Homejoy Shut Down?

#147

Post by CognitiveLens »

aarontcheung wrote: post #125

I'm one of the founders of Homejoy. I'm still very passionate about the home service space. After leaving Homejoy, I started FlyMaids, where we're exploring a few different angles on the space. We recently acquired the customer and service provider data from Homejoy. We're a small team that has been focused on moving quickly while bootstraping. We tried to quickly test different approaches, but we realize now that we…

Do you realize that the post is less about FlyMaids being "unclear" and more about it being completely dishonest, as well as using user data provided to HomeJoy without the permission of those users?

Re: Didn’t Homejoy Shut Down?

#148

Post by bby »

aarontcheung wrote: post #125

I'm one of the founders of Homejoy. I'm still very passionate about the home service space. After leaving Homejoy, I started FlyMaids, where we're exploring a few different angles on the space. We recently acquired the customer and service provider data from Homejoy. We're a small team that has been focused on moving quickly while bootstraping. We tried to quickly test different approaches, but we realize now that we…

If I saw you in person, I'd kick you in the groin for that type of behavior.

Re: Didn’t Homejoy Shut Down?

#149

Post by bby »

nostromo wrote: post #32

Everyone is assuming that the founders sold the company data to Fly Maids, a brand-new company nobody has ever heard of before. It's also possible one of the founders just spun up the new service themselves and copied over all of the customer records. If so, they may want to prepare to be sued by their previous investors. It's one thing to fail after giving it the good ol' college try, but it's another entirely to st…

homejoy barely gave it a college try. more like high school try

Re: Didn’t Homejoy Shut Down?

#150

Post by chris_wot »

aarontcheung wrote: post #125

I'm one of the founders of Homejoy. I'm still very passionate about the home service space. After leaving Homejoy, I started FlyMaids, where we're exploring a few different angles on the space. We recently acquired the customer and service provider data from Homejoy. We're a small team that has been focused on moving quickly while bootstraping. We tried to quickly test different approaches, but we realize now that we…

It is completely unacceptable that you have kept your customer's credit card details. You are completely violating Requirement 3.1 of the latest PCI-DSS (which has been the same since I looked at v2.x of the standard, incidentally):

  3.1 Keep cardholder data storage to a minimum by implementing data retention 
      and disposal policies, procedures and processes that include at least the 
      following for all cardholder data (CHD) storage:
       Limiting data storage amount and retention time to that which is required 
         for legal, regulatory, and/or business requirements
       Specific retention requirements for cardholder data
       Processes for secure deletion of data when no longer needed
       A quarterly process for identifying and securely deleting stored cardholder 
         data that exceeds defined retention.
These standards can be found here: https://www.pcisecuritystandards.org/documents/PCI_DSS_v3-1....

You might be trying to reboot your business, but your Comms didn't say that you were dealing with the same company owners. You also appear to have ripped off a competitors website.

You don't sound very trustworthy or reliable. If you can't keep to at least the PCI-DSS standards, what makes you think anyone can trust you moving forward?

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