- you're going to be part of a lot of meetings, email list etc... Make sure you flow information down to your team, every day. - your main job will be to: - unblock your tam members - bring them back on track - consensus is great, but sometimes it doesn't work. Know when you need to make a decision even if not popular. - praise publicly, criticize in private - give people a chance (give warnings)
- You are there to filter the more outrageous demands of other department into something manageable rather than just forwarding everything people say down to the department.
- Don't quibble team member's estimates for time required to implement feature X. Just forward that to management.
- Encourage each team member's professional development. Encourage members to mentor each other. If someone screws up, it's possible they didn't have the tools to succeed, have them investigate what they need.