Earlier quoted context omitted.
Interesting, if you (or someone else) has any source for this, I'd love to read it! I'd say that ALL ATMs should be designed to minimize those incidents though... :)
I actually had this exact thought. There's some good discussion on my UX StackExchange question about it: http://ux.stackexchange.com/questions/23462/why-dont-atms-gi...
Thanks for the link - there are some really interesting comments!