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Why Quirky Failed

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Re: Why Quirky Failed

#61
post #16

> Visionary founder with the perfect background... > Disrupting the incredibly horrible experience of inventing a physical product... > Top-tier investors... > Board of directors stacked... > Crazy high community engagement... > ...an exceptional team of engineers, designers, marketers... > So if everything was so good, how did the company spend $180M of investors’ money, sell very little product, replace the founder…

> building 50+ hardware products

This is the reason. They lacked focus.

Re: Why Quirky Failed

#62

Earlier quoted context omitted.

Quirky also derisked the process and took preorders.

Did they have any pre-order threshold for when a product would go into production?

Or a pre-order threshold below which they conclude the product has below average market potential and isn't worth investing any more time and money on actually getting it to market?

Re: Why Quirky Failed

#63

Earlier quoted context omitted.

You have 1/20000 chance of having an salmonella egg in a batch that can be inactivated with proper cooking. For people with working immune system basically any food is safe-ish. So we are overdoing it. But there are people for which (AIDS, immunosuppressors, cancer) a very low bacterial load could be deadly.

It does depend on the kind of eggs you buy. If you buy eggs from chicken in cages where chicken peck each other to death, I assume that your salmonella risk is higher than if you buy eggs from free ranging chicken in organic farms. At least that's what I like to tell myself when I buy the fancy eggs at twice the price.

A few thoughts - there are people that cheat on the "free range" label. Sometimes the free range chickens if done improperly can live in worse conditions than caged. And industrial farms have really got good at safety. That doesn't mean don't buy. It means research so that you are not ripped off.

My opinion is follow the flavor - absolutely anecdotal evidence - but the deeper and more flavorful an animal based product is - the better living conditions the animal had. The tastiest eggs I have eaten were the ones which I have stolen right under the hens in small family farms.

Re: Why Quirky Failed

#64
post #8

Why quirky failed, kickstarter. It was an awesome idea, but kickstarter handles the long tail, shards and distributes the workload, and is universal. That is why Quirky failed.

Absolutely.

Kickstarter is as much a tool for "Crowdsourced Invention" as Quirky is... yet they have significantly less effort required to launch the products.

Re: Why Quirky Failed

#65

This is one of those stories where I initially go "wait, quirky failed?" and then I think of the Quirky Eggminder that I purchased and realize, "yea, that product really did make me a sad and angry customer." For those who don't know, the eggminder was a wifi enabled egg carton paired with a smartphone app that tells you how many eggs you currently have, how old each egg is, and notifies you when you need more eggs.…

The obvious solution is to start building fridges with power outlets inside the cooling area.

Re: Why Quirky Failed

#66
post #46

Earlier quoted context omitted.

Shitty products. I had a Quirky Wink Spotter and it was just shy of usable. How they failed (for over a year!) to issue a software update that fixed the problem of getting hundreds of push notifications every time the thing moved, I will never understand. Coalescing was not in their vocabulary. This was not an exceptional team of engineers, by any stretch. It was apathetic people who knew how to cobble stuff together…

That's precisely what the article says: instead of improving and iterating on their product, they just moved on to building something else as soon as the first version is released.

Yep, my quirky nimbus which was basically a customizable dashboard device stopped working after a few weeks. The API endpoints basically borked, but they refused to fix it. These days, it literally sits unplugged on my desk. Why it's still on my desk beats me....

Re: Why Quirky Failed

#67
post #16

> Visionary founder with the perfect background... > Disrupting the incredibly horrible experience of inventing a physical product... > Top-tier investors... > Board of directors stacked... > Crazy high community engagement... > ...an exceptional team of engineers, designers, marketers... > So if everything was so good, how did the company spend $180M of investors’ money, sell very little product, replace the founder…

From the article:

> [...] This is not an overstatement: building 50+ hardware products a year as a startup is the modern-day version of gluing feathers to your arms and flying.

> It may sound harsh but at nearly every step of the way, the loftiness of Quirky’s ambitions far outpaced the laws of physics. The 6 year journey of the company was a balancing act between an extraordinarily bold vision and a fundamentally broken business model.

I'm feeling a disconnect here. It's important for everyone involved in something like this to what to put the positive spin on things. But, how do we say "founder with perfect background", "stacked board", "exceptional team of ____", "top-tier investors", yet have them all part of a company that utterly fails to understand some fundamentals of constructing a healthy business?

If a founder has the perfect background, they know roughly how much of the elephant to bite off. A stacked board would know when to redirect the actions and efforts of their operating team wildly throwing themselves at any effort they dreamed up. Exceptional engineers and designers see a flood of independent projects and say "no."

It's easy to hindsight a failure, for sure. But maybe we could be more honest with ourselves and talk about a team that and some lessons to learn, and did just that. I feel like we're often asking too much of young startups like this -- everyone has to be a visionary or a rockstar, every engineer needs to come from Stanford or name-a-school, every board stacked with billion dollar tech board members.

Maybe we can instead let "we had a team with promise and opportunity" be enough?

Re: Why Quirky Failed

#68
post #16

> Visionary founder with the perfect background... > Disrupting the incredibly horrible experience of inventing a physical product... > Top-tier investors... > Board of directors stacked... > Crazy high community engagement... > ...an exceptional team of engineers, designers, marketers... > So if everything was so good, how did the company spend $180M of investors’ money, sell very little product, replace the founder…

I had the same reaction when I read that passage. By the end of the piece, though, I thought it was pretty clear that the author is trying to make the point that the "right characteristics" aren't what matters; what matters is knowing your customers and running a learning organization that, week after week, gets better and better at serving their needs. From later in the article: >"Quirky never iterated on its produc…

>>sell a product that delights your customers.

I think, for Quirky, the key question was who are your customers? Was it the inventors, or the consumers whose problems the inventors were trying to solve?

Re: Why Quirky Failed

#70
I met Ben Kaufman at TED, when he was working on Kluster. It didn't impress me then and Quirky never really impressed me either.

Kluster itself was, well, a cluster* at TED. They didn't really have a good idea or execution, and his team was... well, more interested in taking in the sights than slamming to get the project done (with one exception, but that guy was going to be leaving the company). It felt like an extended college party rather than a company.

Sure, Kaufman started and sold Mophie. Not sure that puts him in 'visionary founder' territory, and raising $180m doesn't prove anything beyond your ability to raise money. That's a useful skill but clearly not enough.

Now, I don't know Kaufman personally, and only interacted with him at TED, so it's possible he's actually a visionary. And all startups come with uncertainty and risk; maybe this wasn't an execution problem, maybe the entire idea was never going to work, and it took someone trying it to find out. Because let's be honest, nothing guarantees a startup is going to work. That's sort of the essence of startups.

We see those ingredients adding up to a win all the time because of survivorship bias. So maybe it's good we see Quirky fail and talk about it, to remind ourselves that there are no guarantees when you're doing something brand new.

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