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Groupon Is Laying Off 1,100, Shutters Operations in 7 Countries

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Re: Groupon Is Laying Off 1,100, Shutters Operations in 7 Countries

#231

Earlier quoted context omitted.

I've grown up in america and is the first time I've ever heard this and I imagine I'm not alone. It's also kind of difficult since people factor the tip at the end of the meal when they get the receipt, not when they have a menu in front of them.

I hope you're an exception. Tipping on the full amount should be a fairly well-known practice. Also, your receipt will probably show the original price and the final, discounted price. You shouldn't need to remember the menu.

That's a huge assumption. It's something I also have never heard of until reading this post.

I'm personally bothered by the entire tipping culture in the US. Once used to acknowledge that someone has gone above and beyond, now it is just used by businesses as a means to pay below minimum wage (which is too low already). The fact that it is also percentage based this means a person working at a restaurant with higher prices likely makes more money just because I'm charged more for the food. This doesn't seem fair to those workers who are wait staffing at a more affordable restaurant. I can tip above standard percentages at those restaurants, but this isn't going to translate to the whole.

It is also well known that other discriminatory issues factor in to tips (age, gender, race, attractiveness, etc...)

Bottom line, tipping should be thrown out as an expectation and should have zero impact on wait staff wages. Restaurants should be forced to pay at or above minimum wage and menu prices can be adjusted accordingly. As dependent as today's society is on the food service industry, maybe it is about time they unionize and start striking at the local and/or national levels until some laws are changed to treat them fairly.

Re: Groupon Is Laying Off 1,100, Shutters Operations in 7 Countries

#232
post #59
post #9

Earlier quoted context omitted.

My brother in law runs a restaurant back east, and he said that Groupon has been a great channel for driving business. Anecdata, I know. I think there's a business opportunity to help people running groupons capture the most value out of the leads (at the least, sign them up for an email newsletter).

I think it depends on the business. Someone up top mentioned it was a great way for them to try scuba, sky diving, etc. That's not the sort of thing you necessarily see a lot of repeat traffic for. Not sure.

Scuba and skydiving are the exact type of hobbies where if you make people interested, then you can get a lot of very expensive follow-up business. You won't get most of them hooked up; and if you make the first experience a lousy one because of Groupon pricing issues, then you won't get any of them hooked up, but in general if your business current weak point is excess capacity and a need to bring in new people to the hobby (since your current customers are doing it as much as they can and won't do more), then a deeply discounted first trial is pretty much the main way to do that.

Re: Groupon Is Laying Off 1,100, Shutters Operations in 7 Countries

#233

Earlier quoted context omitted.

I've grown up in america and is the first time I've ever heard this and I imagine I'm not alone. It's also kind of difficult since people factor the tip at the end of the meal when they get the receipt, not when they have a menu in front of them.

I hope you're an exception. Tipping on the full amount should be a fairly well-known practice. Also, your receipt will probably show the original price and the final, discounted price. You shouldn't need to remember the menu.

I'll add to the discussion that until a bartender friend of mine taught me about this a couple of years ago, I had no idea. I asked a few friends and family if they were aware of this and it was a real mixed bag.

I think there are a lot of people like me who before groupon, never used a coupon at a sit down restaurant in my adult life, and therefore it was never something I ever had to even think about.

Re: Groupon Is Laying Off 1,100, Shutters Operations in 7 Countries

#234
post #143

Earlier quoted context omitted.

I'm sure a lot of people do that, but the appropriate etiquette when using a coupon at a restaurant is to tip on the full price. Most adults who frequent restaurants should know that.

You know that most of the world's population doesn't tip at all? Given that, it seems kind of strange to assume everyone just knows the appropriate tipping etiquette without being told when getting the coupon or sitting down. Plus the most active users of groupon are probably doing it to save as much money as possible with coupons. They're unlikely to willingly throw away those savings on massive tips... and from wha…

What other parts of the world do is irrelevant. When in Rome...

Re: Groupon Is Laying Off 1,100, Shutters Operations in 7 Countries

#235

Earlier quoted context omitted.

My experiences with Groupon mirror your own. Whenever my friends and I would show up to a business with a Groupon, we would be treated with bad attitudes, worse service and just general reluctance when the exact opposite should have been true. I mean, that is the entire point of Groupon right? To promote a business -to spread the word on the street about how great your restaurant/bowling alley/pub is. Sadly, it has b…

My experience has been different. I used a Cheesecake Factory Groupon once and was given a special meal that reflected the "value" of my Groupon. It felt like a complete rip-off on top of a restaurant that was already overpriced. $30 for Cheese, bread, and a few grapes and strawberries? I stopped using Groupon after that. It reminds me of Massdrop. You expect to get a deal by purchasing something in "mass" with other…

[deleted]

Re: Groupon Is Laying Off 1,100, Shutters Operations in 7 Countries

#236
post #141

It is just a badly ran business. The Chinese version of Groupon is ran by the very competent Xing WANG, who was a physics graduate student. And last time I looked at it Meituan was worth $15B.

Minor correction: Xing Wang was an ECS Phd candidate at University of Delaware, and he studied electrical engineering at Tsinghua University.

Re: Groupon Is Laying Off 1,100, Shutters Operations in 7 Countries

#237

Earlier quoted context omitted.

I hope you're an exception. Tipping on the full amount should be a fairly well-known practice. Also, your receipt will probably show the original price and the final, discounted price. You shouldn't need to remember the menu.

That's a huge assumption. It's something I also have never heard of until reading this post. I'm personally bothered by the entire tipping culture in the US. Once used to acknowledge that someone has gone above and beyond, now it is just used by businesses as a means to pay below minimum wage (which is too low already). The fact that it is also percentage based this means a person working at a restaurant with higher…

I've never heard of the idea that you should tip full amount. That sounds like one person's opinion rather than custom. I should provide the disclaimer that I haven't used a coupon when eating a meal, so I may not have had the opportunity to come across it.

Re: Groupon Is Laying Off 1,100, Shutters Operations in 7 Countries

#238
I'm not terribly surprised. I stopped using Groupon 3-4 years ago after a couple of bad experiences, watching the CEO in an interview on TV and also learning about how some small businesses were negatively affected.

I think there is a class of business ideas that may seem good in the beginning but eventually fail for various reasons.

Re: Groupon Is Laying Off 1,100, Shutters Operations in 7 Countries

#239
I'm not terribly surprised. I stopped using Groupon 3-4 years ago after a couple of bad experiences, watching the CEO in an interview on TV and also learning about how some small businesses were negatively affected.

I think there is a class of business ideas that may seem good in the beginning but eventually fail for various reasons.

Re: Groupon Is Laying Off 1,100, Shutters Operations in 7 Countries

#240
post #153
post #89

Earlier quoted context omitted.

Thanks for posting this comment. I think you raise what most of us should really think hard about when we see the struggles Groupon is going through. We like to throw them into a big, bulk, category and dismiss the entire thing as "bad business". But just like you pointed out, you really enjoyed it as a consumer. And I know businesses that have been running groupons for years, because they also get a lot out of it in…

Kozmo also had no delivery fees as I recall. The services you mention have either delivery fees, substantially larger purchase lots, or some combination thereof.

That's exactly my point. Kozmo as a whole didn't work. But some bit of Kozmo worked. It wasn't all garbage. Local delivery + fees + free delivery using monthly club payments + better smartphone logistics can turned it into a great business. But so many people have missed it though throwing out the entire business idea of "local delivery" until some smart folks behind instacart/postmates/etc. realized the gems in here. This is happening here again with Groupon. "Group coupons are a terrible idea" I hear. Yeah, for a lot of people, but not all. I bet there's some really great ideas buried here for those folks who can dig into what's working and what's not.
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