AWS US East is experiencing high error rates on several services

Post by notatoad » Sun, Sep 20, 2015, 7:34 PM UTC

nzadrozny wrote: post #127

fidz wrote: post #63

Earlier quoted context omitted.

From Heroku Status Page: > Our service provider is still working towards resolution of this issue. We will update when we have news, or in 1 hour. I wonder why they don't tell that AWS is their service provider. Is it wrong to make the information less obscure?

> I wonder why they don't tell that AWS is their service provider. It's because Heroku's choice of vendors shouldn't matter to their customers. They see it as an implementation detail, and their responsibility to manage. So I don't think that's an obfuscation. The people I know at Heroku all have an attitude of, "The buck stops here."

Post by dang » Sun, Sep 20, 2015, 7:54 PM UTC

onetom wrote: post #110

For ADHD I would recommend Concerta/Ritalin/Adderall; that would enable you to read for not just a few seconds more but even minutes more before you judge. (I'm not joking here, I'm using 36mg Concerta for about about 4yrs now. Before that I also often came across as an asshole.) There is also a less evasive way of improving your online communication quality: http://www.paulgraham.com/disagree.html

Post by yeukhon » Sun, Sep 20, 2015, 8:08 PM UTC

toomuchtodo wrote: post #147

yeukhon wrote: post #140

Earlier quoted context omitted.

Software bug caused downtime vs infrastructure / hardware availability uptime to me are a different guarantee. I am pretty sure someone did something recently to DynamoDB.

Infrastructure guy here doing this for 14 years. Downtime is downtime. You get a pass if its "scheduled maintenance" you've notified your customers about to allow them to be prepared, but if you silently perform maintenance and it goes to shit, you've just counted against your metrics.

Post by gfosco » Sun, Sep 20, 2015, 8:14 PM UTC

xenoclast wrote: post #70

As an AWS customer you need to be aware that the service health of all AWS services and not just the ones you use directly are important. You say you don't use SQS or SNS? When they go down, you might not be able to get Logs or even login to the web Console. Same goes for things like AutoScaling, OpsWorks, etc.

Post by yeukhon » Sun, Sep 20, 2015, 8:37 PM UTC

toomuchtodo wrote: post #166

yeukhon wrote: post #165

Earlier quoted context omitted.

Nope. I still disagree. No service can guarantee 99.999999% unless you discount software upgrade. You just cannot. If you think those nines include software upgrades, you are probably over optimistic.

> No service can guarantee 99.999999% Don't advertise it if you can't offer it then. > If you think those nines include software upgrades, you are probably over optimistic. If you advertise a product with a specific SLA, and you can't meet that SLA, you're a liar. Don't try to blame the victim because of inaccurate/untruthful marketing or engineering.