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I would have given up after the second canned response and just switched to Lyft. Why are you so insistent to use a company that treats you that way and is showing very little technical prowess?
Is Uber, by any chance, using "constantcontact.com" ("With Constant Contact, you can create effective email marketing...") for transaction emails? That's a terrible mistake, because they're basically a spammer and get blocked or opted-out. Bay Area FasTrak uses them for billing email, which causes some problems. An opt-out for all of Constant Contact will cause email sent through them to fail before it hits your own mail system.
it would actually be faster to manually send the reset link. this is a case of premature optimization in companies.
I would have given up after the second canned response and just switched to Lyft. Why are you so insistent to use a company that treats you that way and is showing very little technical prowess?
From the domain and other posts, OP probably lives in New Zealand, where Lyft doesn't operate.
What do you expect? Uber has no way to authenticate you if email doesn't work. Is Uber, by any chance, using "constantcontact.com" ("With Constant Contact, you can create effective email marketing...") for transaction emails? That's a terrible mistake, because they're basically a spammer and get blocked or opted-out. Bay Area FasTrak uses them for billing email, which causes some problems. An opt-out for all of Const…
Technically they do - they could send an SMS to the registered number, which as OP points out, is unique.
What do you expect? Uber has no way to authenticate you if email doesn't work. Is Uber, by any chance, using "constantcontact.com" ("With Constant Contact, you can create effective email marketing...") for transaction emails? That's a terrible mistake, because they're basically a spammer and get blocked or opted-out. Bay Area FasTrak uses them for billing email, which causes some problems. An opt-out for all of Const…
I would have given up after the second canned response and just switched to Lyft. Why are you so insistent to use a company that treats you that way and is showing very little technical prowess?
What do you expect? Uber has no way to authenticate you if email doesn't work. Is Uber, by any chance, using "constantcontact.com" ("With Constant Contact, you can create effective email marketing...") for transaction emails? That's a terrible mistake, because they're basically a spammer and get blocked or opted-out. Bay Area FasTrak uses them for billing email, which causes some problems. An opt-out for all of Const…
What do you expect? Uber has no way to authenticate you if email doesn't work. Technically they do - they could send an SMS to the registered number, which as OP points out, is unique.