An Uber support experience

This is how not to do customer support. I remember when I was trying to get Facebook disconnected from my Spotify account, 3 different support agents asked me if I wanted to have all my old playlists and stuff transferred. After the third person I just gave up and created a new email address to create a new account.

I guess the new web doesn't care about paying customers anymore.

Recently moved from android to iOS and faced the same problem. There's Lyft where I live, so I ended up just deleting Uber.

I got semi screwed by uber support once before I even used it.

I signed up for an account a while ago and had the app installed. Never used it. I start getting notifications of me having placed orders and getting picked up in an entirely different continent. I contact uber. They say that there was some fraud across a number of accounts and cancelled the payments.

Then coming back from the airport, I had planned to try uber for the first time and use my $20 coupon to get home. I was unable to place an order because all of my payment methods reported errors and I was told to reenter credit card details, even for Google wallet. Like the author in this article, I tried calling support but was unable to find a number. I ended up having to take a $130 taxi rather than a $40-50 uber home and it took quite a while to contact them (I'm still unsure my account is usable).

it would actually be faster to manually send the reset link. this is a case of premature optimization in companies.

I would have gone to such lengths as well - beats being berated by taxi drivers for taking short trips.