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How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

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Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#351
post #36

Earlier quoted context omitted.

It's my personal opinion that one only gets complaining rights if one doesn't use Gmail, one doesn't subscribe to NetFlix, one doesn't use Spotify, ad nauseum. That does not make sense. Spotify et al. were like that from the beginning. You know what kind of deal you are getting. JetBrains is changing the rules of the game completely, with very little heads-up time, for people who might be deeply invested in their pro…

Not so sure about that. JetBrains has excellent products. So, sure, people can flock to other tools, but they aren't necessarily better tools. I have gotten so used to using ReSharper, I'm probably 30% less productive without it.

I just have to add, I just tried to install ReSharper 8.1 in VS 2015 (since I bought 8.1 last year), and it doesn't work. So yeah, JetBrains is already doing these Jackass-like slimy tactics with their perpetual licensing, when there isn't really any reason why they should restrict it to VS 2013.

It looks like even when you purchase a ReSharper license, the software will work for about a year. So subscriptions aren't that much worse.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#352

What an incredible whinge and whine. Why are people so resentful about paying money for their incredibly useful primarily development tool? Often while I'm using PyCharm I'm awed by how powerful it is and amazed that JetBrains has the resources, time, brainpower and money to write it. And that's not worth a few bucks? Sheesh. Seriously, it's a trivial amount of money and if you or your company can't afford it then yo…

I do too, but many of us hate the subscription model. To go from having a certain level of autonomy to feeling like little more than a peasant in JetBrain's little software fiefdom...

That is the problem with these models. Perpetual licensing grants the user independence... subscription licensing holds your tools hostage unless you pay up. $25 for adobe here, $20 for jetbrains there, pretty soon $20 for windows, $20 for office, $20 here $20 there $20 everywhere... it adds up. Maybe all of these companies will stay in business... if the software was sufficiently popular. If not, then POOF

It didn't used to be that way. It doesn't have to be this way. Some of us prefer to pay once.

That said, JetBrain's previous model was pretty shitty too... if you wanted to sit out a couple months and wait for the next version before renewing your license, those fuckers would backdate your purchase so it began on the last day of your previous license. Jerks...

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#353

Earlier quoted context omitted.

Yeah, Eclipse has the Linux GUI curse. Linux users expect the GUI to be unusable so they split into the camps who (i) think Eclipse is the bee's knees or (ii) use vi. The difference between IntelliJ and Eclipse is like night and day -- Eclipse fans think the plug-in feature is great but install one too many plugins and your Eclipse will get sick with pluginitis.

I am a complete newbie so my perspective is inherently flawed but I am wary of installing anything on a Debian machine that I can't just get using aptitude (sudo apt-get install foo). Correct me if I am wrong but isn't it possible to create a Debian repository server at Jet Brains that I can add to my aptitude sources list and then install Intelli J and stuff from the conventional command line interface? Why does Jet…

> I am wary of installing anything on a Debian machine that I can't just get using aptitude (sudo apt-get install foo).

I don't think that is really an issue (anymore?) - I've installed deb packages manually and compiled stuff from scratch. The only problem you could run into is if package A from the Debain repos requires Version X.1 - but you installed some random deb which installed Version X.2 - you might get into dependency issues. I've found backports to fill this gap.

In fact the Jetbrains stuff is self contained so you need to bring your own JRE and run it from the folder that you extracted it to.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#354

Frankly, I support this. We need to pay more for software, not less. The Freemium model is killing products because you can't make any money from writing programs anymore unless you get a huge homerun. People only want to pay $0.99 for a program that took months of man-hours to write. $5.99? Fuck it, that's too expensive! IntelliJ is magic to me. It's a wonderful piece of software, and I generally do not like Java. B…

You hit the nail on the head. Yes it is a price hike.. At the amount of money software developers make annually, $240 annually is peanuts. Especially since it will be pretax for the company (or the self employed individual). Jet brains offers free community editions and hasn't indicated that it will stop doing so. Use that if you cannot afford the $240. Or just get the one product you are interested in for half the price. Think of the productivity improvement you get and decide if it justifies the price.

I think this is a tremendous deal for polyglot or multi platform developers and a mild price hike for specialist programmers. If you think the new price isn't worth the software, don't get it. I think it is.. in fact I think the kitchen sink license is worth a lot more than the $240 they are charging frankly.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#355
post #301
post #82

Earlier quoted context omitted.

.. but then you lose the 'renew' discount and have to cough up full price when the update eventually arrives.

So the complaint is that, because you choose not to regularly renew the software, you don't get the discount that comes with it? That sounds kind of entitled, honestly.

It goes against decades of tradition. In the past, the upgrade was offered at a discount to reward your customers for staying with you. It also reflected the lower acquisition cost for that release -- since you didn't have to spend any marketing dollars to find them.

Their policy was saying "We appreciate your loyalty, but only for the next year then you'll have to go back to paying full price." But the year didn't start on the renewal date, it was back-dated to the anniversary of the original purchase date. Which meant if you didn't renew on time, you weren't getting a full year .. maybe only 8 months. It was a money-grab, but one I could tolerate.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#356

They've posted a response on their blog: "We announced a new subscription licensing model and JetBrains Toolbox yesterday. We want you to rest assured that we are listening. Your comments, questions and concerns are not falling on deaf ears. We will act on this feedback." http://blog.jetbrains.com/blog/2015/09/04/we-are-listening/

I really hope they do act, I love their products but this new subscription model annoys me.

Thing is - their current model was sort of a dumb semi-forced yearly upgrade anyways. "Oh WebStorm 8 is out already, didn't we just buy 7?" etc.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#357

What an incredible whinge and whine. Why are people so resentful about paying money for their incredibly useful primarily development tool? Often while I'm using PyCharm I'm awed by how powerful it is and amazed that JetBrains has the resources, time, brainpower and money to write it. And that's not worth a few bucks? Sheesh. Seriously, it's a trivial amount of money and if you or your company can't afford it then yo…

Moving to a subscription model for 1 thing is okay, perhaps 2, or even 3. But with every company gradually moving to subscription models, it is emptying out our wallets every month and removing more and more of our income to maintain the status quo.

From my own perspective, and I know this doesn't apply to all, but I cannot imagine I'm the only person with this viewpoint, I'm sick of other developers saying things like: "You know what? For the amount developers earn, $X is a small price to pay." You're right, $X for a single piece of software is a small price. But when you add the cost of your MSDN license here, your JetBrains license there, your Xamarin university/license, O'Reilly Safari License, PluralSight license, Apple Developer License, the Mac required to compile/publish for iOS and countless other licenses, software and hardware purchases to do our jobs - all of which are gradually moving towards month-by-month subscription models with excessively large combined annual overheads, it cuts more and more into your budget... and not to forget that the income you make doesn't just pay for an ever revolving cycle of tools to maintain your competitiveness as these arguments seem to forget [unless you're still living in Mom's basement and all your income is expendable or can feed the endless software-as-a-service lifestyle]. It's also used to ensure that your kids get a good education so they can make their own valuable contributions to society; that you're able to live comfortably and not worry about where your next meal is coming from; that your family is safe and secure and well prepared for the unexpected; medical plans; retirement plans; mortgage; vehicle payments; the list goes on... all of which costs money - every month!

I'm growing tired of companies feeling like they can reach into my pocket month after month and take every spare penny for "services rendered." At what point will people turn around and say "Enough's enough! My money is mine!" I'm happy to buy products when they move me forward, but I hate paying monthly subscriptions on the off chance that you're going to provide an update that may [but probably won't] benefit me in the longer term.

As a company providing software, I'm not purchasing you as a service. I'm purchasing your product. When I work for a company that pays me every month, I'm selling myself to them as a service - to do their bidding and write the code they want. If I'm to pay for you as a service, then the money I'm paying you had better be providing what I need to do my job more effectively, just like if I pay a cleaner to come clean the house, I'm not paying for them to develop makeup products that benefit their other clients while I don't wear makeup. I want the option of buying the product that does help me do my job more effectively and then I'll hold on to the rest of my money and allocate it where that is the case.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#359

What an incredible whinge and whine. Why are people so resentful about paying money for their incredibly useful primarily development tool? Often while I'm using PyCharm I'm awed by how powerful it is and amazed that JetBrains has the resources, time, brainpower and money to write it. And that's not worth a few bucks? Sheesh. Seriously, it's a trivial amount of money and if you or your company can't afford it then yo…

I'm with you. It especially bugs the hell out of me to see this attitude coming from other software developers. I've never complained about having to pay for someone else's software, because I really hope other people will see fit to not complain and buy mine. This is our livelihood here. We can't all be independently wealthy open-source developers.

Re: How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

#360

What an incredible whinge and whine. Why are people so resentful about paying money for their incredibly useful primarily development tool? Often while I'm using PyCharm I'm awed by how powerful it is and amazed that JetBrains has the resources, time, brainpower and money to write it. And that's not worth a few bucks? Sheesh. Seriously, it's a trivial amount of money and if you or your company can't afford it then yo…

Moving to a subscription model for 1 thing is okay, perhaps 2, or even 3. But with every company gradually moving to subscription models, it is emptying out our wallets every month and removing more and more of our income to maintain the status quo. From my own perspective, and I know this doesn't apply to all, but I cannot imagine I'm the only person with this viewpoint, I'm sick of other developers saying things li…

If you don't like it, take your ball and go home.
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