31–40 of 102 posts
Of what use is this information to the people standing in line? "Oh, it's 30 minutes. I guess I'll hurry."
Of what use is this information to the people standing in line? "Oh, it's 30 minutes. I guess I'll hurry."
Removing uncertainty provides for a better end user experience
Of what use is this information to the people standing in line? "Oh, it's 30 minutes. I guess I'll hurry."
In Austin's airport there are several security lines that you can choose from. Each line shows its average wait time as well as the average wait time for the other lines. It's helpful to be able to see that the lines closest to you is 20 minutes but the line just down the terminal is only 5 minutes.
Of what use is this information to the people standing in line? "Oh, it's 30 minutes. I guess I'll hurry."
What gets measured gets fixed. Presumably the TSA managers will be rated based on their wait times, and therefore accountable when they're too lazy to staff the right number of people. Last week I almost missed my flight at Oakland because they had everyone funneled through a single scanner. Two scanners were idle because they were "short staffed". That's not an accident or bad luck. That just means the manager was t…
Serious question: if there is a 16 minute queue for "security", why wouldn't a potential terrorist just wheel up a carry on sized bomb and detonate it in the middle of the "security" line? Is this something that the TSA addresses (I assume not), or do they just ignore the possibility? All they've done is move the soft target further out.
Airport security is there to protect the planes, not the passengers.
Of what use is this information to the people standing in line? "Oh, it's 30 minutes. I guess I'll hurry."
> With this data, JFK is able to display accurate wait times to reduce passenger frustration and to notify staffing if areas in the terminal are becoming congested, so staff can identify and rectify bottlenecks before they escalate.
If you're confused about the first part, there is research that shows waiting for an unknown amount of time causes more anxiety than if the wait time is known. See e.g. http://davidmaister.com/articles/the-psychology-of-waiting-l...
Serious question: if there is a 16 minute queue for "security", why wouldn't a potential terrorist just wheel up a carry on sized bomb and detonate it in the middle of the "security" line? Is this something that the TSA addresses (I assume not), or do they just ignore the possibility? All they've done is move the soft target further out.
I assume that's to prevent targeting concentrations of foreign tourists.
Earlier quoted context omitted.
I think they're concern is not foremost for the safety of the passengers. The main concern is airplanes going into buildings. Of course, this is definitely an example of fighting the last war. On a separate note, the TSA really pisses me off. Consider that UPS saves millions by not taking left turns. Removing or adding very small inefficiencies at a very large scale has tremendous cost implications. I don't think the…
I agree that planes going into buildings is the major security concern, but we fixed it. We've reinforced the cockpit doors and we've taught passengers not to cooperate with hijackers (the latter we managed within hours of the first attack)
Serious question: if there is a 16 minute queue for "security", why wouldn't a potential terrorist just wheel up a carry on sized bomb and detonate it in the middle of the "security" line? Is this something that the TSA addresses (I assume not), or do they just ignore the possibility? All they've done is move the soft target further out.
I have no idea. To me, by far the most dangerous part of flying is the queue at the TSA checkpoints, especially at airports with particularly large checkpoints (I'm thinking EWR and probably ORD). I think some airports address this (SEA, MSP, JFK...maybe) by spreading out the checkpoints among smaller groups of gates to keep the volume of people at those checkpoints down. This is just my speculation, however.
I'd be curious to see how checkpoints have evolved over the last 14 years in terms of design and efficiency.
Earlier quoted context omitted.
In Austin's airport there are several security lines that you can choose from. Each line shows its average wait time as well as the average wait time for the other lines. It's helpful to be able to see that the lines closest to you is 20 minutes but the line just down the terminal is only 5 minutes.
I love that feature. It's also incredible to me how many people either ignore it or don't know it's there.