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AirBNB why did you terminate my account? – An Open Letter to AirBNB

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Re: AirBNB why did you terminate my account? – An Open Letter to AirBNB

#51

Post by teh_klev »

pm24601 wrote: post #41
DannyBee wrote: post #30

Earlier quoted context omitted.

"They can't be a community when participation is subject to veto by a single entity/person." Says who? This is not any requirement of any commonly accepted definition of community. You certainly can just make crap up and define words however you like, but you can't expect others to go along with you :)

I am not making crap up. https://en.wikipedia.org/wiki/Community Community... "who mutually define that relationship (subjectively) as important to their social identity and social practice." http://www.merriam-webster.com/dictionary/community : 1. a unified body of individuals: as a : state, commonwealth b : the people with common interests living in a particular area; broadly : the area itself c : an interacting po…

No, but you can have a community of AirBnB users that help each other out. Doesn't always necessitate direct involvement from the company.

Re: AirBNB why did you terminate my account? – An Open Letter to AirBNB

#52

Post by dewey »

kkapelon wrote: post #46

"So far the emails have been opened and read over 350 times, from multiple places around the world. Who knows who these email addresses really go to." 1)How can you track this in a reliable way? 2)So 350 read this email and did not answer it? Do I read that correctly?

You could embed a tracking pixel and email clients that don't block remote content will fetch it from the server where you'll see the number it's been accessed.

Re: AirBNB why did you terminate my account? – An Open Letter to AirBNB

#53

Post by pm24601 »

teh_klev wrote: post #51
pm24601 wrote: post #41

Earlier quoted context omitted.

I am not making crap up. https://en.wikipedia.org/wiki/Community Community... "who mutually define that relationship (subjectively) as important to their social identity and social practice." http://www.merriam-webster.com/dictionary/community : 1. a unified body of individuals: as a : state, commonwealth b : the people with common interests living in a particular area; broadly : the area itself c : an interacting po…

No, but you can have a community of AirBnB users that help each other out. Doesn't always necessitate direct involvement from the company.

If you are booted out as a host - you are booted out. How many people wish to continue this relationship after being discarded like this person was?

She should just take the educational value of being booted and realize that she needs to independently build revenue and marketing.

Re: AirBNB why did you terminate my account? – An Open Letter to AirBNB

#54

Post by Reason077 »

This reminds me of a similar story of an Airbnb host in London who's suing Airbnb for cancelling his account.

Basically, it comes down to allegations made against him by a guest.

http://www.standard.co.uk/news/homeowner-massaged-by-his-air...

Re: AirBNB why did you terminate my account? – An Open Letter to AirBNB

#58

Post by kawsper »

maehwasu wrote: post #3

Airbnb is a short-term rental company, not a f *ing nation state. It amuses/disgusts me when the default position of companies like this is to treat their security policies as some sort of state secret, leading to these Kafka-esque scenarios. Sadly, I don't really know what the person here can do except write articles like these. Probably doesn't have much of a legal leg to stand on.

Some of the Stripe cancellation messages are the same. It might be that their bank partners requires this of them.

I tried to help a friend figure out why their account was terminated, and it would have been nice if their e-mail said: "Your account was terminated because you violated terms of conditions x,y,z".

Could be because they are afraid of lawsuits that they aren't more specific?

Re: AirBNB why did you terminate my account? – An Open Letter to AirBNB

#59

Post by tptacek »

Reason077 wrote: post #56
chinathrow wrote: post #55

Why did this item get burried?

YCombinator is an investor in AirBNB and doesn't like to see negative stories about them

Nobody who knows dang or follows his comments would think this is true.

Re: AirBNB why did you terminate my account? – An Open Letter to AirBNB

#60

Post by prawn »

rdancer wrote: post #32

AirBnB's ability to handle failure modes is beyond bad. If a host fails to accommodate you, you better have a hotel in mind for a plan B. Their UK customer service phone line drops calls after 300 seconds in the waiting queue. Go and try it: +448435047257 Form replies to e-mails, never enough detail, multiple days' response times. What's the procedure for documenting a host has checked in, or hasn't? That's right, th…

When I have had a host screw me over in a major city where finding accommodation in a peak time is incredibly difficult, I've complained to Airbnb very persistently and aggressively, and they've compensated me.
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