Live data from Hacker News

Lenovo announces laptops using new mobile Xeon processors

arstechnica.com

101–103 of 103 posts

Re: Lenovo announces laptops using new mobile Xeon processors

#102
post #73
post #50

Earlier quoted context omitted.

About thinking before buying Lenovo... I've bought a Lenovo notebook, wanted to download a copy of Windows from them (it's OEM), and searched on their forums for clues, since I didn't find anything on the site. This is what a moderator wrote > If what you wish to achieve is an OEM imaged system, the only way is to obtain official recovery media through official channels. There are no legal downloads available, theref…

Better response than I got. This was just a couple months ago, the laptop shipped with Superfish installed on it in spite of assurances that it wouldn't, so I called them to ask where I could get driver installers for after I wipe / reinstall windows. I was told that I could under no circumstances reinstall Windows (even if I went and bought a brand new Windows license), that it would void my warranty and break every…

I can say with absolute certainty that (at least in America) reinstalling Windows does NOT void your warranty (despite what any rep may tell you), and selling you a device with a problem they assured you didn't exist is fraud.

I would return the laptop for a refund (regardless of how long you've had it), and if they refuse to take it back (which they likely will), file a small claims case in NC (I know, not necessarily an option depending on where you are). They may try to argue that you 'agreed' to arbitration, but because they misrepresented the quality of the device, you can argue that agreement was 'signed' under false pretenses, and isn't legally binding.

I'd also post recordings of your support calls online if you have them, or call back and record new ones if you don't. Posting those online does not run afoul of the broadcast laws which apply to phone recordings, and recording calls with only one party aware is legal in all but 11 states, and everywhere once they tell you they're recording the call.

I'm doing the same damn thing with the tech companies that screwed me over, so I made sure to do my homework.

Re: Lenovo announces laptops using new mobile Xeon processors

#103

Earlier quoted context omitted.

To be fair, the guidelines for this feature include > The authenticated device owner should have the ability to disable or remove this functionality if desired.

"Guidelines" The feature shouldn't exist in the first place. If a backdoor is hidden, this is an unlocked door with a "Please don't enter" sign on it.

You know, I have to agree. My gut reaction is "blame the policy not the technology", but after looking closely, I'm struggling to see how this feature could ever be applied towards the user's best interests.
Post reply on HN