Show HN: AppFaqs.co
appfaqs.co
Show HN: AppFaqs.co
1–10 of 16 posts
Re: Show HN: AppFaqs.co
#2Side project I've been working on for a while. Would love feedback from a design stand point (landing page) and a 'do you see enough benefit to use this' perspective.
Re: Show HN: AppFaqs.co
#3Side project I've been working on for a while. Would love feedback from a design stand point (landing page) and a 'do you see enough benefit to use this' perspective.
I found FAQs are typically a symptom of a poor design or UX layout.
Do you find a lot of people are going through and trying to read FAQs in app?
(looks good, just curious about how many end-users would use it).
Re: Show HN: AppFaqs.co
#4Think you may need to add a bit more about the technology involved..how easy to integrate, that sort of thing. Is this a component for iOS, or..?
Re: Show HN: AppFaqs.co
#5I don't get the value proposition. Why would I use this instead of just using a web view that shows a page from my website?
The only reason for using a service like that is for quick low budget iPhone apps, where I want to give clients an easy way to update the FAQ. But your landing page doesn't show what the admin interface looks like.
Also, I believe that monthly pricing won't fly for your audience. This is only interesting for low budget projects, and you usually don't have an ongoing budget to pay for stuff like this. You'll have to make it a pay-up-front solution.
I think this would work better as a component on one of those component marketplaces, and with instructions how to host the FAQ on your own server.
Re: Show HN: AppFaqs.co
#6Side project I've been working on for a while. Would love feedback from a design stand point (landing page) and a 'do you see enough benefit to use this' perspective.
I found FAQs are typically a symptom of a poor design or UX layout. Do you find a lot of people are going through and trying to read FAQs in app? (looks good, just curious about how many end-users would use it).
Yes, but often you can't fix the poor design because your app is part of a bigger system that you can't fully control. In that case a FAQ might be helpful.
(Also, unfortunately, the importance of good documentation is often overlooked nowadays. People keep talking about intuitive experiences, but what is intuitive to one person might be puzzling to someone else. In some cases, good documentation could be an important differentiator for your product.)
Re: Show HN: AppFaqs.co
#7I don't get the value proposition. Why would I use this instead of just using a web view that shows a page from my website? The only reason for using a service like that is for quick low budget iPhone apps, where I want to give clients an easy way to update the FAQ. But your landing page doesn't show what the admin interface looks like. Also, I believe that monthly pricing won't fly for your audience. This is only in…
Totally agree. Why would somebody who can code implement a service that allows you to integrate a simple view? Why would anybody pay for that? Why would you pay somebody per view? So many questions.
Re: Show HN: AppFaqs.co
#8Design feedback :
1) Great name.
2) Font, image quality look good.
3) Looks okay on mobile. iOS Chrome the hamburger overlay font color is too faint, background bleeds through the overlay too much and distracts and obscures readability.
4) YOU NEED to have a FAQ menu in the top bar there. C'mon.
Cost benefit thoughts :
1) When I saw 499 I immediately thought the following :
A) Typical "enterprise" price point.
B) A single free instance on GCE/GAE can do 2 million static views a month. Why would I pay 15 USD a day to do that ?
2) Contrary to the detractors, "of course" this is worth the benefit, so long as you make the cost low enough. How low is low enough -- well, if you say pay 2c per view ( 499 ), sure I get that it makes sense from the model of :
-- Customer acquisition -- Custom support, on ramp costs, -- 2c per view to cut onboarding costs, FTW!
However, for developers, your main audience, 2c per view doesn't work from the following model:
-- 5 million views per month ( say 2 paid GAE instances )
-- 10 GB outgoing traffic
-- 730 GB memcache
-- 2 GB doc storage
Total GCE Calculated Estimate : ~ 60 USD a month.
Estimates at : https://cloud.google.com/products/calculator/#id=341a6f6c-8a...
Why would I pay you 8x that ?
Developers think like this.
Finally if you feel the work load for you of serving 2M views per month is going to justify 500 / month per customer, it works to have a more efficiently scalable workflow, or a lower personal burn, or higher growth ambitions, or all three!
Re: Show HN: AppFaqs.co
#9I don't get the value proposition. Why would I use this instead of just using a web view that shows a page from my website? The only reason for using a service like that is for quick low budget iPhone apps, where I want to give clients an easy way to update the FAQ. But your landing page doesn't show what the admin interface looks like. Also, I believe that monthly pricing won't fly for your audience. This is only in…
Thanks for the tough feedback, I'll definitely mull it over. One of the reasons I made this was because I have multiple iOS apps in the App Store that are really just fun apps that I don't have time to support. Since they don't have websites or server side components, something dead simple like this makes a lot of sense.
Re: Show HN: AppFaqs.co
#10Side project I've been working on for a while. Would love feedback from a design stand point (landing page) and a 'do you see enough benefit to use this' perspective.
I found FAQs are typically a symptom of a poor design or UX layout. Do you find a lot of people are going through and trying to read FAQs in app? (looks good, just curious about how many end-users would use it).
I tend to agree for most questions, but feature requests and longer explanations are still useful IMO.
For example, I have an app that allows you to send postcards from your iPhone in which I get several emails a month asking if things can be shipped internationally. It's fairly explicit in the UI since it's for US style addresses, but I also plan on adding international shipping soon.
I have another app that lets you lookup the name associated with a phone number. I get 5ish emails a month asking what 'No results' means. The FAQ is helpful in explaining why this might be the case (skype numbers, burners, etc) that is hard to do in a constrained UI.
Just some examples of how I use the side project myself. Easier to try to answer the questions up front, while I keep refining the UX, than put in an hour a month on support.