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Show HN: Laudspeaker – open-source customer journey automation

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Re: Show HN: Laudspeaker – open-source customer journey automation

#31

Post by addandsubtract »

rodolphoarruda wrote: post #4

Hello GitHub. I'm willing to pay for a service that deploys a demo instance of the repo. You can craft a nice little button named "Demo" and when I click it, you'd send me back an URL and credentials to the app itself. Last, but not least, please share a cut of the deployment fee with the repo core maintainers. Thanks

Unfortunately, the app code is only half the battle. GitHub can't know how to delpoy your app out of thin air (maybe thin AIr™ soon, but I digress). Heroku introduced a neat "Deploy with Heroku" button a few years back, and Docker has made deployments more streamlined, but both solutions still need instructions on what and how to deploy.

As for this project, they have "1-Click Deploy to Render" on their "coming soon" list.

Re: Show HN: Laudspeaker – open-source customer journey automation

#33

Post by braden-lk »

jmacd wrote: post #11

I've been so frustrated looking at the commercial options in this space. The one I like the most (customer.io) has gone completely "Call Us". For some reason I just balk at and freeze up. I never end up filling out those forms, even though it's never a high bar to get me to input my email address on a site I find even remotely interesting. I made a list of "things that need a high quality open source version" and thi…

We use Customer.io! It's quite nice, but I wince every time the monthly bill comes in. It's about 50% of our total expenses, and we pay for more than a dozen other services. I wish it was priced on some combination of users + usage, rather than just users. We have an enormous mailing list, but only interact with a small portion of it 95% of the time.

That said, the segmentation and automation flows are nice.

Re: Show HN: Laudspeaker – open-source customer journey automation

#34

Post by chevman »

This is great! Really nice work.

Check out Adobe's similar product if you want to consider additional features for your roadmap:

https://experienceleague.adobe.com/docs/journey-optimizer/us...

Pricing wise you're going to need to figure out a different model long term is my guess, especially considering this is a layer on top of the message channels (eg email, SMS, push) that require their own setup/contract/pricing. Your per message pricing is orders of magnitude more expensive than the downstream channel message pricing most folks pushing any kind of volume are paying.

Good luck with this - following your github repo now, excited to see where you guys take this in the future. Definitely a need for more open source in this space.

Re: Show HN: Laudspeaker – open-source customer journey automation

#36

Post by sudonim »

jmacd wrote: post #11

I've been so frustrated looking at the commercial options in this space. The one I like the most (customer.io) has gone completely "Call Us". For some reason I just balk at and freeze up. I never end up filling out those forms, even though it's never a high bar to get me to input my email address on a site I find even remotely interesting. I made a list of "things that need a high quality open source version" and thi…

Hey, I’m Colin, CEO of Customer.io. We’ve always had a trial w/ our self-service experience. We deprioritized it (and unfortunately made it harder to find) as we built our sales experience. We’re working to make Customer.io a great tool for you to use on day one of your company, not something that gets added at Series B.

Looks like you decided not to raise money for Tier. The bootstrapper program gives you access to Customer.io for a year for free - https://customer.io/startup-program/bootstrapped/.

I hope you give it another look!

Re: Show HN: Laudspeaker – open-source customer journey automation

#37

Post by sudonim »

braden-lk wrote: post #33
jmacd wrote: post #11

I've been so frustrated looking at the commercial options in this space. The one I like the most (customer.io) has gone completely "Call Us". For some reason I just balk at and freeze up. I never end up filling out those forms, even though it's never a high bar to get me to input my email address on a site I find even remotely interesting. I made a list of "things that need a high quality open source version" and thi…

We use Customer.io! It's quite nice, but I wince every time the monthly bill comes in. It's about 50% of our total expenses, and we pay for more than a dozen other services. I wish it was priced on some combination of users + usage, rather than just users. We have an enormous mailing list, but only interact with a small portion of it 95% of the time. That said, the segmentation and automation flows are nice.

Hey Braden, I’m Colin, CEO at Customer.io. I’m glad you’re getting value out of our segmentation & automation!

Your use-case: enormous mailing list, but only a small % you consider valuable is one where our pricing actually ends up being competitive with monkey themed newsletter tools but you get way more.

Pricing is definitely as much art as science, and over ~$1000 a month we can consider what’s unique about your business in your plan and do something custom.

Aspirationally, we want renewing customer.io to feel like it’s your easiest decision every month. Feel free to email me —- colin [at] customer.io if you want to connect about your use of the product.

Re: Show HN: Laudspeaker – open-source customer journey automation

#38

Post by sudonim »

superphil0 wrote: post #26
abe94 wrote: post #14

Earlier quoted context omitted.

Great to hear that - we agree that customer io has the nicest UX in the space, the others are way more focused on enterprise customers and hard to try out. Feel free to join our slack group when you launch and we'd be happy to help set you up!

Just too bad react native support is lacking many features. We Probably will have to switch because of this.

React native is a newer SDK for us and should be rapidly improving. I want to dig in here and see if we can fix this. Dropped you an email.

Re: Show HN: Laudspeaker – open-source customer journey automation

#39

Post by feydaykyn »

abe94 wrote: post #29
feydaykyn wrote: post #27

Earlier quoted context omitted.

In which country are the datacenters?

US, at the moment. Are you looking for an eu option?

I'm not looking at the moment, but for anything privacy related knowing the jurisdiction is key, especially when the GDPR is so much more advanced than anything else. Thanks!
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