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Show HN: I made a CRM system to make sales fun

wobaka.com

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Re: Show HN: I made a CRM system to make sales fun

#201

Post by hnarn »

drikerf wrote: post #128
hnarn wrote: post #77

Earlier quoted context omitted.

Maybe the feedback here is to make that clearer, without knowing much that sounds like a huge selling point compared to your competition, so you should pull attention to it. This is what your website says right now: > Start your 7 day free trial now. After that it's $49 per month, total. How about clarifying it to something like: > 7 day free trial: after that unlimited users costs $49 per month. That's for your enti…

Thanks! I don't really want to compete on price so that's why I'm not highlighting it more. I just want to speak to small business owners :). Fixing the typo now!

> I don't really want to compete on price

If that is the case, can I ask why you are not mirroring the pricing of your competitors more? If you're not competing on price, what are you competing on?

Re: Show HN: I made a CRM system to make sales fun

#202

Post by martin-adams »

jve wrote: post #39

> We believe in a different type of CRM Marketing page doesn't convince me that it's a different CRM. Lists usual stuff. Actually quite lacking if the business cannot apply their customizations/business rules/validations/workflows.

I found the same. It says it makes it fun, but what specifically does the software do differently to justify this statement.

Re: Show HN: I made a CRM system to make sales fun

#203

Post by lima »

Sophistifunk wrote: post #194
lima wrote: post #187

Earlier quoted context omitted.

I tried Pipedrive but if you want to sync contacts with Google Contacts, they insist on accessing your mails as well. No way to reduce OAuth scope. To make matters worse, they use a third party API to do this, so you trust not just one, but two random companies with access to your email. This is an issue since email is not just used for marketing (think password reset tokens and so on). Their support has been useless…

Isn't the whole genre of CRM kinda useless without access to your emails though?

Not necessarily, many CRMs (including Pipedrive) allow you to forward mails to them.

Re: Show HN: I made a CRM system to make sales fun

#204

Post by rrggrr »

andyfowler wrote: post #182
wickedwiesel wrote: post #152

Earlier quoted context omitted.

In our SMB we went with Nutshell CRM [0]. The starter version has all the features minus sales automation. The UI is fine, they have well written docs [1] and their security docs is actually insightful [2]. Things like an well written API and an actual, live and up-to-date status page etc. make it look like a decent run SaaS business imho. [0] - https://www.nutshell.com/pricing/ [1] - https://www.nutshell.com/securit…

Hey thanks! I'm a cofounder at Nutshell. Always great to hear from other hackers getting value from what we're building.

Nutshell looks great. Wasn't on my radar at all, but I'm going to start evaluating it next week. Good job Andy!

Re: Show HN: I made a CRM system to make sales fun

#205

Post by aidos »

dshah wrote: post #174
aidos wrote: post #42

Earlier quoted context omitted.

The few bits of automation hubspot do have, you end up fighting to behave well. It’s so hard to organise data in hubspot that you’ll end up negating any benefits from the automation. In my experience, it all becomes messy quickly. I’d probably rank it as the worst bit of software I’ve ever used. The apis are inconsistent and incomplete. You can have multiple email addresses for a contact, but you can never extract th…

Disclosure: I am one of the HubSpot founders. Sorry for the poor experience you've had with the HubSpot CRM. We are working hard to make things better -- especially the APIs and how we present information in the Contact view. Thanks for the candid feedback.

Thanks for commenting, in spite of my rude assessment.

Things have gotten marginally better over the last couple of years since we started using it, but it’s still not a great experience. Every part feels a bit kludged together. Take email integration. Really you should be doing something like closeio which just reads and syncs emails. Instead you rely on a plugin to bcc on send (miss the boat and the whole email chain is gone forever). But I don’t want to use the plugin (for reasons I don’t recall, oh maybe because I had to remember to keep turning it off all the time when emailing domains outside what we wanted in the crm). But then there are the obtuse track vs log flags, and depending on what you do, you may or may not receive the responses later in hubspot so someone else maybe can’t deal with it while you’re off.

There’s a lot more candid feedback I could give, but the response from the support team so far is basically, “put it in the forum”. Which seems to be the place ideas go to die.

Re: Show HN: I made a CRM system to make sales fun

#206

Post by mritchie712 »

tryitnow wrote: post #118

I would still go with a major CRM. It's not so much about having a great product as it is about having software that a lot of people already know how to use. Even if people don't like the major players at least they're familiar with them, so recruiting and training is a lot easier even if the product is not a good as it should be.

I'd disagree in this space for their target market. They are targeting startups and many people that join startups like using new / cool tech. Also, most sales people I've talked to don't like the bloat of SalesForce, so I'd imagine they'd be cool with trying something new.

There are other reasons this will be tough, but I don't think this is one. The issue that comes to mind for me is integrations.

Re: Show HN: I made a CRM system to make sales fun

#207

Post by drikerf »

lima wrote: post #203
Sophistifunk wrote: post #194

Earlier quoted context omitted.

Isn't the whole genre of CRM kinda useless without access to your emails though?

Not necessarily, many CRMs (including Pipedrive) allow you to forward mails to them.

Yep! That's what I do with Wobaka too. You don't have to give access to your complete email. Just BCC or forward messages to a specific email.

Re: Show HN: I made a CRM system to make sales fun

#208

Post by drikerf »

hnarn wrote: post #201
drikerf wrote: post #128

Earlier quoted context omitted.

Thanks! I don't really want to compete on price so that's why I'm not highlighting it more. I just want to speak to small business owners :). Fixing the typo now!

> I don't really want to compete on price If that is the case, can I ask why you are not mirroring the pricing of your competitors more? If you're not competing on price, what are you competing on?

Because I don't like it. And for small businesses I don't think it makes sense because team members end up sharing accounts and it just becomes a mess of who did what.

I'm competing on making a CRM that's actually enjoyable to use and not just a way to keep track of your sales team :).

Re: Show HN: I made a CRM system to make sales fun

#209

Post by wickedwiesel »

andyfowler wrote: post #182
wickedwiesel wrote: post #152

Earlier quoted context omitted.

In our SMB we went with Nutshell CRM [0]. The starter version has all the features minus sales automation. The UI is fine, they have well written docs [1] and their security docs is actually insightful [2]. Things like an well written API and an actual, live and up-to-date status page etc. make it look like a decent run SaaS business imho. [0] - https://www.nutshell.com/pricing/ [1] - https://www.nutshell.com/securit…

Hey thanks! I'm a cofounder at Nutshell. Always great to hear from other hackers getting value from what we're building.

Happy to see that this comment has reached you in person. Please pass on my compliments to your team. It looks like they are doing a good job.

Re: Show HN: I made a CRM system to make sales fun

#210

Post by drewp »

drikerf wrote: post #19
davedx wrote: post #16

Looks great, well done for launching it (and getting onto front page of HN!). What I really like is when there's a video showing what it's like to use the product. I launched my leave tracking app ( https://leavetracker.app ) a couple of months ago and once I'm finally happy with the design I'll be making a video for it, I think it can really help with conversions. I'm always impressed when one person alone builds a…

Thanks! That makes sense. I'll def make a video/gif! The product has changed quite frequently so didn't want to redo it every other day :)!

How great would it be if you did redo it every other day, though?

You'd automate the video publish pipeline, of course, and then it would be like a cross between a high-level UX test and a rehearsal for your pitch. You'd get really good at the workflows you demo, which would probably make the demo more impressive, and you'd be more likely to clean up any rough edges or annoyances that you come across repeatedly.

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