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Ask HN: Migadu? Postale? Mxroute? Or any other mail services using this model?

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Re: Ask HN: Migadu? Postale? Mxroute? Or any other mail services using this model?

#51

Post by dejan »

Dejan from Migadu here.

>Hate speech, racism, calls for violence, Nazism as well any other immoral, unethical or socially unacceptable activity will be denied service. If illegal, we will report such to the authorities.

That is not referring to the content of messages but rather general usage of our email service. We never look at the messages except when asked to. If you use our email service for things such as "hate speech, racism, calls for violence", all being illegal and punishable by law, we would know about it only once we receive a harassment complaint. With a valid proof we would act upon it, first level being asking you politely not to do it because it involves us then.

That is rather common sense, and we speak here from experience and past cases.

Re: Ask HN: Migadu? Postale? Mxroute? Or any other mail services using this model?

#52

Post by dejan »

dn3500 wrote: post #31

I've been using Migadu for about four years. My main complaint is that the support is not good. To be fair, they do not promise to hold your hand. And that's fine, I can usually diagnose my own mail problems. Here is an example. I have one family member who wants to keep her email address on the family domain but have all her mail forwarded to her address @gmail. So I have migadu forward her mail to google's gmail se…

Forwarding will always be unreliable, regardless of which service you use. Gmail has POP3 fetching feature for a reason, so people would forward less.

Disliking the answer does not make it incorrect. =)

Re: Ask HN: Migadu? Postale? Mxroute? Or any other mail services using this model?

#53

Post by dejan »

Normille wrote: post #2

[Wow! --first time I've hit HN's post character limit!] Now, someone said they have this kind of attitude as a way of targeting their offering towards more tech-minded people and deterring the more needy users. And, at first, I thought; "OK. Fair enough". But, the more I thought about it the more it started sounding a bit like Steve Jobs. If I sign up and find it's not to my needs, I basically get told to fuck off be…

We could all bake our own bread at home, but very few do. It boils down to convenience and time best spent.

By all means, I would recommend [5] if you have the technical knowledge to run it. This will give you more insight and appreciation for email as well [2] & [1] and humbly... [0].

Unfortunately, running an email service is a very underappreciated task; after Gmail - it is taken for granted. Cheers to Postmasters at MXRoute and Postale.io!

Re: Ask HN: Migadu? Postale? Mxroute? Or any other mail services using this model?

#54

Post by ThePowerOfFuet »

dn3500 wrote: post #31

I've been using Migadu for about four years. My main complaint is that the support is not good. To be fair, they do not promise to hold your hand. And that's fine, I can usually diagnose my own mail problems. Here is an example. I have one family member who wants to keep her email address on the family domain but have all her mail forwarded to her address @gmail. So I have migadu forward her mail to google's gmail se…

> I've been using Migadu for about four years. My main complaint is that the support is not good.

I've been a Migadu customer for a few months now, and my experience with their support is contrary to yours: I've always had a reply which addressed the issue within a day or two.

Re: Ask HN: Migadu? Postale? Mxroute? Or any other mail services using this model?

#55

Post by wut42 »

throwthere wrote: post #29
hewbert007 wrote: post #20

I've used Migadu for several years after switching from Google Apps. Technologically, I've been pretty satisfied. I have a lot of custom domains that I may want to use different users/mailboxes on and Migadu's pricing model makes that pretty easy. In 2020, there was some turmoil with Migadu where they nearly (or completely) doubled their prices and didn't communicate it well. I was paying 45/yr then abruptly started…

I left Migadu too after their pricing incident— it was terribly communicated imo and with a large increase like that you’d think they’d make darn sure you knew about it. I mean, how do you know they won’t do it again next year? Haven’t had a single issue with mxroute across multiple domains. Can’t recommend it strongly enough.

While I absolutely hate when companies hikes up prices, "how do you know they won’t do it again next year?" isn't really a good argument. Any company can and will rise their prices whenever they want.

You can not know if Migadu will increase their prices again, just like you can not know if Scaleway will raise again (they raised 3 times in less than two years); but you can also not known that MXroute will not rise theirs prices too.

Re: Ask HN: Migadu? Postale? Mxroute? Or any other mail services using this model?

#56

Post by throwthere »

wut42 wrote: post #55
throwthere wrote: post #29

Earlier quoted context omitted.

I left Migadu too after their pricing incident— it was terribly communicated imo and with a large increase like that you’d think they’d make darn sure you knew about it. I mean, how do you know they won’t do it again next year? Haven’t had a single issue with mxroute across multiple domains. Can’t recommend it strongly enough.

While I absolutely hate when companies hikes up prices, "how do you know they won’t do it again next year?" isn't really a good argument. Any company can and will rise their prices whenever they want. You can not know if Migadu will increase their prices again, just like you can not know if Scaleway will raise again (they raised 3 times in less than two years); but you can also not known that MXroute will not rise th…

You're taking my statement out of context. This was a large % increase and I didn't know about it until going back and seeing my bank statements. Raising prices a sensible amount is one thing, but how do you know they won't raise prices substantially without you knowing about it again?

And, mxroute has a lifetime plan.

Re: Ask HN: Migadu? Postale? Mxroute? Or any other mail services using this model?

#57

Post by dejan »

throwthere wrote: post #56
wut42 wrote: post #55

Earlier quoted context omitted.

While I absolutely hate when companies hikes up prices, "how do you know they won’t do it again next year?" isn't really a good argument. Any company can and will rise their prices whenever they want. You can not know if Migadu will increase their prices again, just like you can not know if Scaleway will raise again (they raised 3 times in less than two years); but you can also not known that MXroute will not rise th…

You're taking my statement out of context. This was a large % increase and I didn't know about it until going back and seeing my bank statements. Raising prices a sensible amount is one thing, but how do you know they won't raise prices substantially without you knowing about it again ? And, mxroute has a lifetime plan.

That is not quite fair; even though we did raise prices, we informed twice in an announcement to all users months before it happened giving opportunity to act upon it. We have also grandfathered old pricing for an additional year to all users that asked for it.

Nevertheless, glad you found MXRoute fits your needs and budget!

Re: Ask HN: Migadu? Postale? Mxroute? Or any other mail services using this model?

#58

Post by throwthere »

dejan wrote: post #57
throwthere wrote: post #56

Earlier quoted context omitted.

You're taking my statement out of context. This was a large % increase and I didn't know about it until going back and seeing my bank statements. Raising prices a sensible amount is one thing, but how do you know they won't raise prices substantially without you knowing about it again ? And, mxroute has a lifetime plan.

That is not quite fair; even though we did raise prices, we informed twice in an announcement to all users months before it happened giving opportunity to act upon it. We have also grandfathered old pricing for an additional year to all users that asked for it. Nevertheless, glad you found MXRoute fits your needs and budget!

I don’t think you acted in bad faith but I don’t think your announcement, whatever it was, got to everyone. I mean, you have multiple people telling you they didn’t know about the large % increase, right?

I think, unless you acknowledge the issue, it's hard to have a lot of confidence it won't happen again. And that's not to mention all the licensing language people mentioned elsewhere. It just seems like using your service would require me to read all the legalese and revisit your website at some frequency to make sure nothing's changed.

Re: Ask HN: Migadu? Postale? Mxroute? Or any other mail services using this model?

#59

Post by Fire-Dragon-DoL »

dn3500 wrote: post #31

I've been using Migadu for about four years. My main complaint is that the support is not good. To be fair, they do not promise to hold your hand. And that's fine, I can usually diagnose my own mail problems. Here is an example. I have one family member who wants to keep her email address on the family domain but have all her mail forwarded to her address @gmail. So I have migadu forward her mail to google's gmail se…

What you can do is forward AND pop3 sync enabled. Gmail is smart enough to avoid duplicating emails

Re: Ask HN: Migadu? Postale? Mxroute? Or any other mail services using this model?

#60

Post by NipponBill »

rahimnathwani wrote: post #44
NipponBill wrote: post #43

I have many legacy Google Workspace domains setup for friends and family who are not tech savvy. They are all comfortable with the Gmail interface, so it will be hard to move many of them to a new interface. I have looked at the companies mentioned and came to much the same conclusion. Currently I am contemplating ImprovMX ( https://improvmx.com ) which could provide an SMTP server and allow those domains to continue…

"If this option is anything like GMail it should be possible to setup the 'send mail as' account as the default to continue sending and receiving mail from the custom domain using ImprovMX's SMTP." I suspect the no-cost option will be nothing like Gmail. My guess is that they'll allow use to use everything except Gmail.

Everyone is still speculating about this, but most have been leaning toward the no-cost option being a Gmail address (https://9to5google.com/2022/01/27/g-suite-legacy-transfer-gm...). The wording on the Google support page mentioning the no-cost option is still vague enough to have me doubting this as well.

If the no-cost option isn't Gmail, then there's the option of obtaining new Gmail accounts and transferring the data to them manually. Then the ImprovMX option should work.

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