Love how they have this in the said page:
"Get 24/7 Google support from real humans."
Amazing.
Ask HN: Suspended by Google Domains
41–50 of 53 posts
Re: Ask HN: Suspended by Google Domains
#42Love how they have this in the said page: "Get 24/7 Google support from real humans." Amazing.
They are so shiny and so smart. It's easy to tell behind it is a group of truly smart people -- marketing, designers, engineers, and etc. Except, working with them have become our worst nightmare, the greatest risk to our existence.
Re: Ask HN: Suspended by Google Domains
#43Love how they have this in the said page: "Get 24/7 Google support from real humans." Amazing.
They are so shiny and so smart. It's easy to tell behind it is a group of truly smart people -- marketing, designers, engineers, and etc. Except, working with them have become our worst nightmare, the greatest risk to our existence.
They got so used of the user being their product, that they forgot sometimes they actually have to give support to the users who are using their service.
Re: Ask HN: Suspended by Google Domains
#44Heyo, Googler here. Can you shoot me an email to with your domain information? I'll forward it where I can and hope we can figure out what's going on. I unfortunately can promise anything, but I'll try my hardest! Disc: I work at Google, but not near Domains. EDIT: removed email as I got the info I needed!
Can you instead push for giving your *customers* the ability to actually contact you in case of a problem? It's shameful that the only way to contact one of the biggest megacorp is being noticed by an employee on Hacker News. FWIW, in the case of a domain, this might be an ICANN breach (if OP's domain is a gTLD) or a registry breach (if it's a ccTLD). You HAVE TO be contactable and you HAVE TO reply. If you don't com…
In this case, we do have a system for appeals, and it was included in the initial email. However, it seems like the system triggered on Friday/Saturday, where most of our support personnel were enjoying their weekend, which lead to longer response times.
Disc: I work for Google, but my opinions are my own.
Re: Ask HN: Suspended by Google Domains
#45If you want to change registrar, I can recommend Dynadot. They offer support via chat, e-mail and phone.
I’ve also heard good things about Gandi.net.
Re: Ask HN: Suspended by Google Domains
#46If you want to change registrar, I can recommend Dynadot. They offer support via chat, e-mail and phone. I’ve also heard good things about Gandi.net.
Thank you. Very helpful!
Re: Ask HN: Suspended by Google Domains
#47There's nothing you can do. Google will not listen unless there's giant public outcry. I would recommend going with a more proven registrar and trying your hardest to inform your community of the new domain before it's too late.
Note that in the case of domain names Google is not all powerful. The ICANN and the ccTLD registries are. If Google threatens you and your domain and doesn't let you appeal, you can (and should!) contact both the registry directly and the ICANN if the TLD is not a ccTLD (> 2 characters)
[deleted]
Re: Ask HN: Suspended by Google Domains
#48Google Domains has had, from time to time, many odd complaints made against it.
Thankfully, Google Cloud Platform DNS has started to roll out, and I believe both management AND registration is available with enterprise support and more significant security.
Re: Ask HN: Suspended by Google Domains
#49Earlier quoted context omitted.
This is a lesson I learned the hard way when my Microsoft account was suspended without explanation for a month, then restored with zero explanation. I couldn't access my OneDrive, OneNote, Skype, Office, email, I couldn't even play games I had bought for my Xbox, or access apps from the Microsoft Store. The lesson learned is don't put all your digital eggs into one digital basket. Takes a lot to make you smile after…
> eggs into one digital basket Not just digital. For many years I have avoided the seduction of "triple-play" TV, phone and broadband, precisely because I don't want to let a single billing dispute leave me cut off from the world. Similarly, I choose to buy gas from a gas company, and electricity from an electricity company. I don't want a billing dispute (or an honest mistake) to leave me completely without fuel.
I really like this way of thinking. Minimizing risk over short-term convenience is something we should all think more about.
Re: Ask HN: Suspended by Google Domains
#50Earlier quoted context omitted.
It's a bit late now, but it's a good idea to make a new fresh Google account for each project (which will require a new fresh phone number to verify it when you create it, I suggest Mint prepaid), for reasons which are at this moment too obvious.
All google accounts are tied up/linked up. If one Google account is banned, Google will terminate every thing else.
Only if you link them by logging in to multiple ones from the same cookie jar.
Use a distinct number for creating each, a vpn at all times, and don't cross the streams (use a fresh browser/profile).