From the point of view of the promoters, concerts are a two-sided marketplace. Two-sided marketplaces are notoriously difficult for small players to compete in. You need to attract good acts so people will buy tickets, but to attract the top acts you need to show that you can sell lots of tickets. Ticketmaster avoided the two-sided market problem until they reached scale. They were just a website where you buy ticket…
Just tried searching for a long-form article I read in recent years. Wish I could find it, but obviously the facts are not a secret. It explained in depth all the problems with the monopoly, but it also pointed out something very surprising to me. A few artists have spoken out angrily on behalf of their fans. However, the fact is, the artists in general do financially benefit from Ticketmaster's way of doing things.…
This myth keeps getting promulgated and it's just that: a myth. The podcast was wrong about how the music industry actually works.
Venues and promoters set the ticket prices, not the artists. The artists get a fixed fee for their performances, and may get a bonus if a certain % of tickets are sold. Even artists on tours don't get to choose the ticket prices. They can ask nicely, but ultimately the promoter decides.