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Good question! And something I should explain better. This iteration of it uses the HQ location to generate the sending number. So if you're admin sets up within England, we grab a…

Not that I've found. If you have time, let me know what you're thinking and happy to see if we can help.

Thank you! We tested several ways of sending but the highest response rates and the most candid data came back via SMS. On response rates, it's around 20% more responses via SMS th…

Agreed. Thanks for this one! Will look into it.

There's so many troubles with org structures and models of operation. My day job is in this area, in an industry that is criminally inefficient. Any field that sells hours isn't in…

I will take a look at OfficeVibe for sure. How frequently do they send it out? While many managers won't do it, usually it's an innocuous thing like being able to move employees be…

Good info, thank you! We were pushing on WhatsApp for South America and Asia (we tested through Singapore, Philippines, Myanmar, Indonesia and Malaysia but pulled back on the regio…

This is a super interesting idea. It might muddle things like sarcasm, in-jokes (we see a lot of those around Christmas party time) and things like that. But even if it was somethi…

I get what you're saying for sure, but I think there's a level below that where you need to deliver some bad news into middle management about what's happening and it can be "caree…

This was the failure of the first version of the build years ago. We had positive and negative links sent via SMS in that one, which took you to a page where you could add a commen…

Absolutely, I have a friend who forwards all his linkedin approaches to his boss, just to keep them on their toes. Ahaha. I've been part of teams and seen exit interview data revie…

This is actually a good call. I'm a similar age and didn't really look at it like that. Will get it changed though. Thank you!

Actually, that's a great idea! I might see about a ToS update to cover it. Thank you!

Ahaha! That line on the site came from our awesome designer. Definitely a big call. And yeah, we know the Signals thing might cause some confusion. We're in a different world as a …

Thanks so much for this one - great insight! We use eNPS as shorthand, it's the easiest way for people to grasp what we're trying to achieve but we're actually measuring through a …

That's totally true. The initial version of this is still running at the company I set it up in. That was years ago. And I have spoken to people in recent weeks who have said they …

I understand where you're coming from. While it’s not perfect, we think it’s a lot better than what’s out there, and we take these potential holes/gamification seriously and will m…

Good question! We encourage a weekly cadence - send the survey Friday morning, collect responses over the next few days. The exec team review the comments on Sunday night and prese…

This is a great idea. Thank you! We will look into it for sure. We're looking at WhatApp, WeChat, etc. too and trying to decide the best way for us to let the staff decide how they…

That's a risk for sure - we're based in Australia, you couldn't fire someone in the way you described here, but I understand that's not the case everywhere. It's something we're th…

It’s a fair concern that’s certainly on our very near roadmap. We’re adding an MFA confirmation on each phone number which helps validate respondents. Aware that it’s not a bulletp…

Ahaha! Fair call. We're looking to support WhatsApp but SMS is handy because it's not an org owned platform. I've previously been in large corporates where chat logs etc. are maint…

Thanks for the question! Absolutely understand the scepticism. We have a user ID that we match to the Twilio response, so staff can't submit multiple answers. We delete our data fr…

Hey there! Signals is a survey system that collects feedback from staff (mostly) but also clients and stakeholders in a business. It does this via SMS on a weekly schedule (the cad…