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In these matters, I always try to keep in mind that technologies aren't themselves disruptive; customer choices are. It'll be interesting to see what customers choose in the years …

Does that imply that some day users would be able to pay using Tempo? I don't think that customers or businesses should see Tempo very much. In the success case, Tempo is a platfor…

There are lots of crypto skeptics on HN (and we ourselves were disappointed with crypto's payments utility for much of the past decade), so it might be interesting to share what ch…

Not a lack of commitment -- we just don't want to pre-announce the specifics.

We will definitely keep it.

There's a lot of online fraud. We invest a ton in Radar, our payment surfaces, etc., to keep this as invisible as possible to businesses. (We don't always succeed, of course. But, …

I knew Kyle in college. He was extremely smart, kind, patient, and friendly. (He was a few years ahead of me; I was a random Irish freshman who had just shown up.) Looking back, he…

That comment made my day -- thanks :-)

It's kind of you to say that, and people at Stripe certainly try very hard, but there's plenty that's broken or that we're trying to figure out at scale... I don't think those clai…

I genuinely don't know why there are fewer instances today, and the question at the bottom is literal rather than rhetorical. (I don't even know whether there are fewer instances t…

Yep. Until very recently, we weren't able to support businesses selling crypto. (The regulatory details are complex.) We're now rolling out support and this page is basically about…

I genuinely have no idea what situation you’re talking about (not saying we didn’t screw up, though — I preemptively apologize assuming we did!), and a bunch of the narrow claims a…

I’m trying to not overstate my certainty. I have no idea what situation OP could be describing, and I have no recollection of anything along those lines, but I don’t want to defini…

I don’t think some of the claims in this comment are true or in good faith. (We obviously don’t control HN or YC or journalists. If or when my comments on HN are ever ranked highly…

I'm sorry; that's bad. Can you email me with details so that we can investigate what happened? (patrick@stripe.com; others welcome to do so too.) More than 10,000 people have inter…

Yes, well said. Heroku was an inspirational product when we were starting out.

If money could buy taste, a lot of the world would look better than it does. Culture isn’t a function of dollars, and we’re very lucky to have many people at Stripe who just really…

I would estimate that roughly 99%–99.9% of cases get resolved without anything on HN. (Per the GP comment, things have already improved 50% since earlier this year and will, I thin…

Right. It's a hard problem. That said, we think we can get better.

Yeah, good question. First, we aren’t trying to calculate the absolute rate, just relative changes. (The absolute rate would be nice to know but it’s not needed to know whether we’…

You don’t have to contact me in particular — you can get in touch with anyone at Stripe. (Or even DM Stripe on Twitter.) With regard to the last part of your comment — absolutely. …

We definitely still offer live chat support!

My email address is public (patrick@stripe.com). Lots of other people at Stripe also have public email addresses. (Just to be super clear, it’s a bug that you’d have to do this, an…

(Stripe cofounder.) Ugh, apologies. Something very clearly went wrong here and we’re already investigating. Zooming out, a few broader comments: * Unlike most services, Stripe can …

Appreciate your feedback. On the first point, limitations on what the secret key can access are coming very soon. > A concrete suggestion: make it possible for businesses to choose…