Viewing profile — liztsai

Most of the companies that we work with actually aren't in SF either. Think of it as an AWS analogue. If you are a company running some large predictable number of servers with a c…

Thanks for the perspective! To be fair, we can't claim to have any experience running operations at the scale of thousands and thousands of agents - we think we know a way to get t…

Thanks for commenting - it’s good to get your take on things. We’d love to chat further if you’d like - ping us at hi@hioperator.com . A few quick thoughts though. We are committed…

Our usual onboarding time is around a week although our record is 1 day for a company that was in a tight spot. We don't charge setup fees for most situations. It's built into the …

Hi there! This is Liz from HiOperator. We set out earlier this year to build a scalable US-based customer service solution that we would have used as startup founders ourselves. Wo…

If you're taking a protectionist view of their manufacturing business, China relaxing duties on finished goods would make sense. It's unclear (to me anyway) that that decision was …

Heh, well, depends on whether or not the material was hedged in and how much flat price risk he took. He may very well have caught the market at a good time and storage/carry costs…

This is a simple duty arbitrage play. For anyone wondering what he actually did wrong, there are a few key points to note. Aluminum (and all materials, really) is exported and impo…

Look pretty cool! Somehow between work and personal groups, the number of Slack teams I'm on has multiplied greatly. I'm guessing this might be more for intra-team Slack summaries …