Viewing profile — jonmacdonald

I'd argue that we're offering the option to opt-in, not forcing you to. We're not doing the even more super obtrusive pop-over window, which would be interrupting your reading.

True. It is a wonder that they've been able to keep the home page of google.com just focused on search. That is still the best example of usability and user experience on the inter…

That'd be a great question to ask Louis CK, for sure. But there is no way to compare without knowing the data, which I didn't have. 1 day to sell out is awesome either way, though,…

Here here!

But the bigger point here is... why make it a terrible experience if you don't need to? Or purpose at The Good is to remove all the bad experiences from the web until only the good…

No doubt he is a brilliant talent, and even if you have the world's best online customer experience, it won't help you sell a shitty product. And... the Stuck Score™ is free, if th…

You mention tactics. Instead, focus on metrics trends. Optimizing the customer experience may include the tactics you've mentioned, but if you walk into a review and show that your…

I see your point, but like Louis CK, if you see the value in the content provided, we think you'd be willing to give more information: in Louis CK's case subscribing to an email wh…

Agreed that I bet that helped get people to his site to purchase the video download. But I think it is equally important to note that he left the subscribe box unchecked during thi…

What if customer experience was the only metric that mattered? We find that our clients who focus on this as the main metric see sales double... which is really what all the suits …

Cost of living in Portland is indeed way lower than the valley, and thus the salaries that your competition (as a developer looking for a job) will take is less than in the valley.…

Very true, but in all fairness it would appear that Portland Ten is not in the same vein as the others listed, as they do not invest in your company. However, I do think it is dish…