Viewing profile — johmas

If you’d email me (jt@tn), I’d love to send you our newest iteration. We’ve progressively improved customer sat since founding so I wonder if this was potentially a defect. There w…

Back in 2013 I posted a Show HN (was changed to Tell HN) for our one year old mattress startup Tuft & Needle. https://news.ycombinator.com/item?id=6900625 The post resulted in a Fo…

JT from Tuft & Needle here. I met with Andrea and the team last year. They are solid. The big difference with this tech is that it can actually impact the way you sleep as opposed …

We added a btc option at Tuft & Needle last November and up until about Feb was about 5% of our sales. btc purchases have been steadily dropping and are now around .01%

That's a fantastic idea. I like the transparency around each stage and what's happening.

Following up on our December post (https://news.ycombinator.com/item?id=6900625), we'd like to thank the Hacker News community—especially all those who reached out directly to advi…

We make mattresses. Every member on our team sleeps on them each night. It's absolutely critical for us to have this first hand experience, especially as our team becomes larger wi…

That's a good question. We don't exactly view it as an ethical issue. Anyone on the team can opt-in to whatever percentage of their compensation they'd like to be paid in bitcoin. …

We began accepting bitcoin last month and aren't converting all of our bitcoin to dollars. We have several employees who accept their pay in bitcoin. Taking things a bit further, w…

Kindmatt, thanks for the reply. There are many points here and I'll do my best to address your concerns below. > Your pricing is completely off. You can buy organic cotton fabric f…

Hi Kindmatt, You're comparing us to a mass produced cotton futon which has a radically different cost structure to manufacture than a foam mattress. In fact, the actual cost to man…

The infographic is based on actual numbers we have of leading mattress company's products so there is nothing false about those numbers. We don't view thickness as a dependency of …

USA for all the materials and we assemble them ourselves here too.

I'm glad it's been working out well for you. Regarding JIT, I can see large corps trying to migrate to a process like that but for us it was the only option that was economically f…

That's really great feedback. Thank you. We don't offer shipping to Alaska but we can make it happen for you if you'd like. Send me an email jt at tuftandneedle

Net Promoter Score is how we measure Customer Satisfaction. Amazon is good but not as much breadth as we'd like from our customer base.

To be fair, Amazon sends review request emails to every one of our customers who buy through that channel. These people don't get a test drive of our mattress before they get it so…

We're bootstrapped and haven't taken any funding. Thank you for the kind words. I'll share them with the team.

I assure you we make them to order and that bed was crafted just for you. To give some more transparency, we do not have enough warehouse space to store product longer than a week …

Thank you for the feedback. We're not fans of holding onto mattresses for very long, of course we're biased on this; but, no matter what the material is you will develop body impre…