Viewing profile — jkestelyn

They don't have to be awful; most of them are just poorly designed. Another Area 120 startup, Chatbase, is a service for designing voice bots that are much smarter and versatile th…

"But researchers must also deal with the unexpected" You'd think from this article that deploying a bot is like letting a dog off its leash and you just have to hope that it doesn'…

So analytics are only useful for successful techs with wide adoption? I think many of those techs got that way because of analytics.

I don't disagree but how is that relevant?

"The technology to make AI-powered assistants truly useful is still far out of reach, and people aren't rushing to close that gap by adapting their behavior." Exactly; if you build…

We value and appreciate those first VoiceLabs users who have made the jump to Chatbase; we're committed to ensuring you don't miss a beat!

I don't disagree; my suggestion was tongue-in-cheek. There is no value in optimizing an application that is so flawed that it shouldn't exist to begin with. Those flaws derive from…

Leaving the clickbait-y headline aside, this story is really problematic because it conflates technology with an application of that technology. 1. When reasonably scoped (i.e., to…

Sure, but past performance is not a predictor of future results. Just because many of them are built poorly today doesn't mean they have to be built that way.

Building bots is hard: there are few tools available of any sophistication, leading to a vicious cycle of trial and error (with users getting the worst of it). Remember what the fi…

"Your chatbot should be purposeful, reflective of your product’s voice, and simpatico with your users" Agreed 100% but IMO, this is not a function of "personality" but rather a fun…