France wants companies to make appliances that last longer
washingtonpost.com
France wants companies to make appliances that last longer
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Re: France wants companies to make appliances that last longer
#2Which, by the way, seems like an excellent proposition. As a (potential) customer I can factor in lifespan with features and price for things I buy and make a better-informed decision about which best meets my needs. Anything that gives customers more accurate information should lead to better-functioning markets.
Re: France wants companies to make appliances that last longer
#3Re: France wants companies to make appliances that last longer
#4Companies build the type of products people want. Right now people want cheap products for the most part. For those that don't certain brands exist that have very long or lifetime warranties.
Right now there is information asymmetry - we don't know the expected lifetime so we have to choose by other factors. Brand reputation, amazon reviews, relative cost signaling, what the box looks like, etc. If we did know this info, it'd weigh in very heavily.
Then of course there's the problem of how to incentivize companies to not lie about that number ...
Re: France wants companies to make appliances that last longer
#5Companies build the type of products people want. Right now people want cheap products for the most part. For those that don't certain brands exist that have very long or lifetime warranties.
My family lives in a house that was pretty much empty of appliances when we bought it, ~ 12 years ago. I'm extremely lucky to be handy at repairing things (thanks to my parents), but appalled that I've had to repair virtually every appliance...
Clothes dryer, three times (heat sensor, timer switch, motor)
Deep freeze (starter circuit assembly)
Microwave (replaced)
Toaster (replaced)
Fridge (repaired once, then replaced)
Cooking range (repaired one of the stove burners)
Dishwasher (repaired twice, then replaced due to rusted racks)
On the bright side, I've been able to find extensive repair info and spare parts online.
Re: France wants companies to make appliances that last longer
#6Companies build the type of products people want. Right now people want cheap products for the most part. For those that don't certain brands exist that have very long or lifetime warranties.
Well, sort of. I disagree. I think if the planned lifetime of a product was on a specially formatted government mandated sticker, like how the power usage / cost of air conditioners or lightbulbs are displayed, then I think a lot of people would be inclined to make a proper calculation and buy the best cost to lifetime ratio. Right now there is information asymmetry - we don't know the expected lifetime so we have to…
In New Zealand we don't have the published information, but consumer law has been applied such that if things don't last a "reasonable" length of time (e.g. 5 years for a TV) the retailer has a responsibility to repair or replace[1]. In the same vein I imagine that, if manufacturers were forced to replace anything that didn't meet the claimed lifespan at the time of sale then manufacturers would quickly become very good at providing numbers that aligned with real-world failure rates and lifespans.
[1] "We don't have those any more" is not an excuse - if you sell a TV that breaks after a year and can't repair it, you'll be replacing it with the closest current equivalent model.
Re: France wants companies to make appliances that last longer
#7Companies build the type of products people want. Right now people want cheap products for the most part. For those that don't certain brands exist that have very long or lifetime warranties.
Re: France wants companies to make appliances that last longer
#8Take the car industry for example. Quality control variance prior to the 90s (ballpark) was a huge issue, this a result from automakers just being cheap and but also the lack of modern statistical-based end of life testing/analysis. The gov't did have to step in: Lemon Laws. But a couple of automakers responded, produced cars that didn't fall apart, people then voted with their do!lars, and made Toyota and Honda the power houses they are today. Nowdays, 100,000 mile warranty are almost standard, and just about every make of car is reliable.
Now, compare to the appliance industry. A couple thoughts: why aren't their "10 year warranties" on appliances? It's clearly something one would think consumers value, there should be a mfg taking advantage. Instead I only see appliances sold by "authorized retailers", who then try to sell you some b.s. 3rd party warranty.
This shows the entire retail/distribution chain is in on the racket. So fixing the problem will come from a market player solving this problem to deliver more of what the customer wants. Imposing additional reporting requirements on the manufacturers will just result in a 'wahhh, wahhh' our costs went up, we have to pass it on to the customer. So now everyone's appliances are more expensive, and manfucturers and retail partners continue with status quo.
Re: France wants companies to make appliances that last longer
#9This mean that if your $1k iPhone or $3k television break outside their warranty period but still inside what a reasonable person expect it to work (say 3, maybe 4 years for an undamaged iPhone, or 5-6 years for a brand name LCD TV), then you are entitled to repairs or replacement, regardless of the stated warranty period of the manufacturer.
Re: France wants companies to make appliances that last longer
#10Companies build the type of products people want. Right now people want cheap products for the most part. For those that don't certain brands exist that have very long or lifetime warranties.
Perhaps an issue is that people have expected that products will last beyond their warranties. The French proposal would seem to clarify the difference between a warranty and an expected lifetime, if there is indeed such a difference. My family lives in a house that was pretty much empty of appliances when we bought it, ~ 12 years ago. I'm extremely lucky to be handy at repairing things (thanks to my parents), but ap…